Apprentice/graduate Work, Jobs in Glasgow G51 (with Salaries)

Graduate / Entry-Level 1st Line IT Support Technician
Microman Computer Support Limited —Glasgow
- From £27,500 a year
- Weekend availability
- Microsoft Outlook
- Windows
- Travel
- Free parking
Quick apply
2h
Junior Engineer
DC Thomson —Glasgow
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
Quick apply
2d
Apprentice Field Service Engineer- Glasgow
GEA Group Aktiengesellschaft —Glasgow
- Full-time
- Travel
Graduate Apprentice - Quality Engineering
Diodes Incoporated —Greenock
- £26,436.80 a year
- Full-time
- Engineering
- Continuous improvement
- In-person
- Free parking
- Flexitime
Quick apply
Apprentice Planner
Omexom UK —Scotland
- Construction experience
- Communication skills
- Time management
Degree Apprentice Civil Engineer
Omexom UK —Scotland
- Civil engineering
- Engineering
- Continuous improvement
Management Apprentice
Travis Perkins plc —Glasgow
- £9.60 - £11.60 an hour
- Full-time
- Customer service
- Employee discount
Maintenance - Apprentice/Graduate
Opganic Ltd —Stirling
- £8.00 - £12.75 an hour
- Full-time
- Schematics
- Customer service
- Engineering
Quick apply
3d
Technical Controller (Control Room Technical Operator/Maintenance Controller)
Strathclyde Partnership for Transport —Govan
- £41,892 - £45,848 a year
- Computer literacy
- Engineering
- Computer skills
- Employee assistance programme
8d
Project Planner
M Group —Bellshill
- Hybrid work
- Contracts
- Annual leave
- Employee assistance programme
Smart Maintenance Engineer
M Group —Glasgow
- £27,864 a year
- Customer service
- Maintenance
- Hand tools
- Employee assistance programme
- Employee discount
Quality Advisor
M Group —Bellshill
- Communication skills
- Annual leave
- Employee assistance programme
Assistant Project Manager/ Project Manager (Water Sector)
AECOM —Glasgow
- Full-time
- Hybrid work
- Engineering
- Business development
- Mentoring
Early Careers Advisor
BAM Nuttall —Kilsyth
- Microsoft Office
- Travel
- Human resources
7d
Industrial Process Engineer
Thales —Glasgow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Engineering
Project Manager
M Group —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
Site Engineer
M Group —Glasgow
- Quality control
- Communication skills
- Annual leave
- Employee assistance programme
Project SHEQ Advisor
M Group —Bellshill
- Overtime
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
6d
Environment & Sustainability Manager
M Group —Bellshill
- Business development
- Travel
- Training & development
- Annual leave
- Employee assistance programme
Site Engineer
Statom Group Ltd. —Glasgow
- Full-time
- AutoCAD
- Civil engineering
- Management
Quick apply

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Graduate / Entry-Level 1st Line IT Support Technician

Microman Computer Support Limited
Glasgow

Quick apply

Job details

Permanent | Full-time
From £27,500 a year
2 hours ago

Benefits

Free parking
Casual dress
Company pension
Private medical insurance
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
TCP
Driving Licence
Microsoft Outlook
Inbound customer enquiry call handling
Incident queue management
User account provisioning
Ticket management
Microsoft Office Suite
Windows
User account management
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Incident log maintenance
Active Directory
Mobile devices

Full job description

Job Overview

Microman Computer Support is looking for a motivated Graduate or Entry-Level 1st Line IT Support Technician to join our friendly and growing managed service provider (MSP) team in Glasgow. This is an excellent opportunity to begin your IT career, gain hands-on experience across varied customer environments and develop with support from experienced engineers.

About Us

Microman supports organisations across a wide range of industries. As an MSP, we act as an outsourced IT team for multiple customers, providing responsive day-to-day support alongside telecoms, networking, CCTV, audio visual and mobile signal solutions. You will therefore gain exposure to different users, systems and business environments.

Responsibilities

Act as a first point of contact for customer IT queries by telephone, email and the service desk.
Log, categorise, prioritise and update support tickets, keeping customers informed throughout.
Triage and resolve common Windows, Microsoft 365, email, printer, application and hardware issues using remote support tools.
Assist with user account administration, password resets, device setup, onboarding and offboarding.
Carry out basic network troubleshooting, including Wi-Fi, connectivity, TCP/IP, DNS and DHCP issues.
Work within agreed service levels and recognise when an issue needs urgent attention.
Escalate incidents to 2nd or 3rd line engineers with clear notes, troubleshooting steps and relevant evidence.
Maintain accurate ticket records, technical notes and customer documentation.
Support equipment preparation, installations and occasional customer site visits alongside senior engineers.
Build your technical knowledge through structured learning, coaching and exposure to varied customer environments.

You will communicate with both technical and non-technical users, taking ownership of straightforward issues and asking for support when required. We value a calm, helpful approach and clear customer communication as highly as existing technical experience.

You will follow service desk processes, information security requirements and data protection legislation at all times.

The role is primarily office and service desk based in Glasgow, with occasional customer site visits and project support. Some UK-wide travel may be required.

This is a full-time, permanent role, Monday to Friday, with occasional weekend work where required.

What We're Looking For

You may be a recent graduate, college leaver, apprentice or career starter with an IT-related qualification, home-lab experience, volunteering, work experience or a strong demonstrable interest in technology. Previous MSP or commercial service desk experience is welcome but not essential.

Friendly, professional communication and a confident telephone manner.
Ability to explain technical steps clearly to non-technical users.
A logical troubleshooting approach, curiosity and willingness to learn.
Good organisation, attention to detail and the ability to manage several tickets with guidance.
A customer-focused attitude and willingness to take ownership.
Ability to work both independently and collaboratively as part of a support team.

Useful Technical Knowledge

Windows 10/11 and common desktop applications.
Microsoft 365, Outlook and Teams.
Basic user and group administration in Active Directory or Microsoft Entra ID.
Fundamental networking concepts such as IP addressing, DNS, DHCP and Wi-Fi.
PC hardware, peripherals and mobile devices.
Any exposure to ticketing systems, remote support tools, Intune, Azure or cybersecurity fundamentals.

We do not expect you to know everything on day one. Training and guidance will be provided; attitude, communication and a genuine interest in developing an IT support career are key.

A full, clean, UK driving licence is preferred.

Pay: From £27,500.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

apprentice/graduate jobs in glasgow g51

Graduate / Entry-Level 1st Line IT Support Technician

Junior Engineer

Apprentice Field Service Engineer- Glasgow

Graduate Apprentice - Quality Engineering

Apprentice Planner

Degree Apprentice Civil Engineer

Management Apprentice

Maintenance - Apprentice/Graduate

Technical Controller (Control Room Technical Operator/Maintenance Controller)

Project Planner

Smart Maintenance Engineer

Quality Advisor

Assistant Project Manager/ Project Manager (Water Sector)

Early Careers Advisor

Industrial Process Engineer

Project Manager

Site Engineer

Project SHEQ Advisor

Environment & Sustainability Manager

Site Engineer

I want to receive the latest job alerts for apprentice/graduate in glasgow g51

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