Technical customer service specialist Work, Jobs in Gloucester, Eng (with Salaries)

Technical Customer Service Specialist
fasthosts —Gloucester
- £27,000 a year
- Weekend availability
- Analysis skills
- AI
- Communication skills
- Free parking
- Annual leave
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Gloucester
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
4d
National Account Manager
HSL Compliance Limited —Ross-on-Wye
- £42,500 - £45,000 a year
- Remote
- CRM software
- Travel
- Annual leave
- Sick pay
Quick apply
Warehouse & Service Technician
Premiere Healthcare —Gloucester
- £27,000 - £30,000 a year
- Full-time
- Computer literacy
- Maintenance
- Forklift
- Free parking
Quick apply
6d
Internal IT Specialist
Avantis Education Inc —Gloucester
- £34,000 - £36,000 a year
- Full-time
- Microsoft Word
- Azure
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
12d
Customer Service Advisor
IONOS —Gloucester
- £27,000 a year
- Full-time
- AI
- Communication skills
- Free parking
- Annual leave
2d
Customer Service Advisor
IONOS EN —Gloucester
- £27,000 a year
- Rotating shift
- AI
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Customer Service Representative
CALBARRIE COMPLIANCE SERVICES LTD —Cheltenham
- £26,000 - £32,000 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
Quick apply
3d
Compliance Technical Specialist - DOSH
Allpay —Hereford
- £45,000 - £55,000 a year
Technical Service Manager
Spire Technology Group Limited —Worcester
- £45,000 - £55,000 a year
- CRM software
- Azure
- Continuous improvement
- Free parking
Quick apply
[260723] Admin Assistant
Gloucestershire Academy for Inspirational Learning (GAIL) —Barnwood
- £25,989 - £26,824 a year
- Call to connect
- Microsoft Office
- Organisational skills
- Front desk
- Employee assistance programme
Associate Service Delivery & Release Manager
Finova —Cheltenham
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Annual leave
- Employee assistance programme
10d
Senior Marketing Support Specialist
St. James's Place —Cirencester
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
5d
Specialist Technical Support – Level 3 (Network)
West Mercia Police —Hindlip
- £43,668 - £49,716 a year
- Full-time
- Hybrid work
- Azure
- Annual leave
- Employee assistance programme
9d
Fraud Investigation Services Operational Leader
HM Revenue and Customs —Westfield
- £78,988 - £87,612 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Annual leave
- Work from home
11d
Senior Manager FOS Complaints
St. James's Place —Cirencester
- Analysis skills
- Team management
- Leadership
- Annual leave
Machine Learning Engineer, AI (SFIA 3)
Zaizi —Cheltenham
- Up to £60,000 a year
- Hybrid work
- Research
- Machine learning
- AI
- Annual leave
- Work from home
Quick apply
Process Technician
Trelleborg Sealing Solutions (TSS) —Tewkesbury
- £37,000 a year
- Schematics
- Analysis skills
- Continuous improvement
- Employee assistance programme
2d
Industrial cleaning tech
Intocleaning —Gloucester
- From £16.50 an hour
- Full-time
- Team management
- Construction experience
- In-person
Quick apply
Account Handler
Jensten Group —Gloucester
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Technical Customer Service Specialist

fasthosts
Gloucester

Quick apply

Job details

Graduate
£27,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Live chat
Technical troubleshooting
Upselling
Analysis skills
Customer interaction
AI
Communication skills
Help desk

Full job description

Since 1998, Fasthosts has been helping customers build their online presence and keep their data safe – growing from a student project into a cornerstone of the UK digital economy. We provide top-tier hosting, domains, email, servers and AI platforms to over a million domains, supported by passionate teams supporting customers 24/7.
We're based at The Forum in Gloucester, with our Tier IV(!) Data Centre just down the road in Worcester, running on 100% renewable energy. We're also deeply committed to our community – supporting Gloucestershire businesses and students with different initiatives and events throughout the year.

Come join our awesome team in a fun, fast-paced office! At Fasthosts, we provide 24/7 support to our customers through Phone (mainly), Email, Chat, and Social Media. To do this we need talented, friendly, and adaptable people with a passion for IT and Customer Service.

Offering both office and hybrid work options, we will provide the training and support you need to thrive. and let's not forget our fantastic perks (scroll down to see more)!

This is the perfect opportunity if you're a recent graduate, looking for a career change, or want to gain more experience in a tech company! We care about people and believe that having the right mindset is key to success. If you think you have the skills or experience to thrive in this role, we'd love to see your application.

Please note: The internet doesn't sleep, and sometimes our customers don't either! To allow us to offer 24/7 support we need our specialists to be able and willing to work a shift pattern that includes weekends, as such availability (and willingness) to work shifts Mon - Sun between 7am-midnight on a rotating shift pattern is essential.

SO WHAT'S THE JOB?

As a Customer/Technical Support Specialist, you'll help our customers with any account or technical issues they might have with our range of products, all while keeping that great customer service vibe going. We also need you to think ahead for our customers. With all the services we offer, you'll help them find the right solutions and keep them in the loop. And hey, if they upgrade their services or try something new, you'll earn some commission too!

Never done this job before?

We're big fans of learning and growing, so we'll provide plenty of training for our new team members. You'll kick things off with a three-month development program, and we'll keep supporting you as you grow your skills. If you're excited to learn and want to sharpen your technical and customer service chops, we'd love to see your application!

Here's what we're looking for:

Previous experience in a call centre, or comparable customer service environment
Excellent written and verbal communication skills
Comfortable with upselling to help solve our customers needs
Strong problem-solving and analytical skills
Ability to learn under pressure in a fast-paced environment
Self-motivated with the desire to succeed
Comfortable with AI - from supporting our AI products to utilising the resources available to you in your day to day
Experience and confidence in handling difficult customers is advantageous

THE PERKS

Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement

Benefits include:

Earn a £27,000 basic salary plus UNLIMITED sales commission potential
27 days annual leave + bank holidays
Contributory pension scheme
Private healthcare and Life assurance
Employee assistance programmes
Cycle scheme
Free Parking
Refreshments in break rooms and discounts at selected local restaurants
Social events

With our diverse product portfolio and the benefits of being part of the IONOS Group, the development opportunities are endless!

WHAT NEXT?

So, like the sound of working at Fasthosts? We don't blame you, we think it's pretty great too!

Send us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.

We can't wait to hear from you!

Fasthosts and IONOS are a equal opportunities employers, committed to fair treatment for all, and value diversity in our workplace. We do not condone discrimination in any shape or form. With us, your individuality is welcomed and celebrated.

Notice to Agency and Search Firm Representatives: Fasthosts is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Fasthosts, IONOS or affiliated employee by a third party agency and/or search firm without a valid written & signed search agreement will become our sole property. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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Refine Your Search

technical customer service specialist jobs in gloucester, eng

Technical Customer Service Specialist

Operational Support Officer

National Account Manager

Warehouse & Service Technician

Internal IT Specialist

Customer Service Advisor

Customer Service Advisor

Customer Service Representative

Compliance Technical Specialist - DOSH

Technical Service Manager

[260723] Admin Assistant

Associate Service Delivery & Release Manager

Senior Marketing Support Specialist

Specialist Technical Support – Level 3 (Network)

Fraud Investigation Services Operational Leader

Senior Manager FOS Complaints

Machine Learning Engineer, AI (SFIA 3)

Process Technician

Industrial cleaning tech

Account Handler

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SO WHAT'S THE JOB?

THE PERKS

WHAT NEXT?

Fasthosts and IONOS are a equal opportunities employers, committed to fair treatment for all, and value diversity in our workplace. We do not condone discrimination in any shape or form. With us, your individuality is welcomed and celebrated.

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