client services manager Work, Jobs in gloucester, gls (with Salaries)

Client Excellence Lead
Griffiths Marshall Business Advisory —Gloucester
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
12d
Personal Assistant
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Colleague Services Administrator
Redkite Law —Gloucester
- £25,461.60 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Quick apply
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Customer Success Manager
Mears Group —Evesham
- Up to £45,000 a year
- Monday to Friday
- Management
- Customer service
- Maintenance
- Annual leave
- Employee discount
Head Office Coordinator
Bruton Knowles Limited —Gloucester
- Full-time
- Customer service
- Microsoft Office
- In-person
Franchise Support & Growth Manager - Education
Kip McGrath Education UK —Gloucester
- Up to £36,000 a year
- Full-time
- Hybrid work
- Social media management
- Microsoft Office
- Bachelor's degree
- Work from home
- Employee assistance programme
1d
Account Manager
Biffa Waste Services —Gloucester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply
8d
Business Development Manager
Rehlko —Gloucester
- £45,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
Customer Success Manager
Utelize Communications Ltd —Malvern
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Free parking
- Flexitime
Quick apply
8d
Business Development Manager - Print
Commercial —Cheltenham
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Travel
- Work from home
- Employee assistance programme
Quick apply
Complaints Manager
HCR —Worcester
- Customer service
- Supervising experience
- Mentoring
- Annual leave
- Gym membership
Business Development Manager
International Workplace Group plc —Gloucester
- Full-time
- English
- In-person
1d
Part Time Administrator
Amida Consulting Solutions Ltd —Cheltenham
- £28,000 - £30,000 a year
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Business Development Manager - Smart Technologies
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance programme
Quick apply
Field Sales Representative - Cheltenham
Flatpay —Cheltenham
- £60,000 - £70,000 a year
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
12d
Business Development Manager
Chris Arnold Tree Surgery —Cheltenham
- From £30,000 a year
- Full-time
- Sales
- Social media management
- Customer service
- Free parking
Quick apply
5d
Franchise Support & Growth Manager - Education
Kip McGrath Education Centres UK Support Office —Gloucester
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Social media management
- Microsoft Office
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Project Coordinator
Lowe Rental Corporation —Cheltenham
- Microsoft Excel
- Software development
- Communication skills
Quick apply
Senior Business Development Manager- Microbiology
Campden BRI —Chipping Campden
- £55,000 - £70,000 a year
- CRM software
- Business development
- Driving
- Employee discount

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client services manager jobs near gloucester, gls

Client Excellence Lead

Griffiths Marshall Business Advisory
Gloucester

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
12 days ago

Benefits

Free parking
Casual dress
Store discount
Employee discount

Qualifications

Analysis skills
Organisational skills
Payroll
Bookkeeping
Leadership
Communication skills
Time management

Full job description

As Client Excellence Lead you will play a critical role in shaping and executing the companies Client Excellence Strategy to make the client journey seamless and exceed client expectations.

Working closely with Head of Operations and Business Advisory, you will be responsible for the success of our operational delivery and client experience leading the Pod Support, Bookkeeping and Payroll teams to success. You will play a pivotal role in ensuring that we continue to adapt with new processes and systems; delivering training, having oversight of operational delivery and resolving any issues of how we operate, seeking out opportunities to simplify processes and production of management information.

Key Responsibilities and Accountabilities:

Client Journey Management: Oversee the entire client journey, identifying opportunities for improvement and ensuring consistency across all touchpoints.
Cross Department Collaboration: Work closely with other departments to ensure that all aspects of the client journey are aligned.
Team Leadership: Lead and mentor Pod Support, Bookkeeping and Payroll teams to ensure all members are aligned with the company’s Client Excellence goals and are equipped to deliver excellent and efficient service.
Work with Pod Leads to ensure smooth running of Pods.
Act as central point of contact for outsourced partners.
Oversight of operational delivery and addressing of issues identified. Work with individuals to ensure they are following procedures.
Rolling out and training processes, creating engaging content through different channels.
Play a proactive role in new systems and technology, overcoming challenges proactively and positively.
Working with the leadership team to understand strategic deliverables, supporting the success of adoption of new processes and systems.
Create and produce regular management information (MI) that will allow the Directors and team to make decisions based on facts.
Any other duties that are required by your line manager

Experience and skills

· Ability to work in a fast-paced environment with multiple initiatives with a can-do attitude;

· Possess strong interpersonal client service and communications skills (written and oral) are required, for both internal and client-facing matters;

· Strong personal drive for ensuring client success with a proactive focus;

· Must be capable of dealing confidently and professionally at the executive level with Clients;

· Strong background in a dynamic, problem solving, client service environment;

· Flexibility, integrity and creative analytical problem-solving skills;

· Ability to maturely lead and direct through challenges and escalated situations.

Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organisational skills
Multitasking and time-management skills, with the ability to prioritise tasks

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

client services manager jobs in gloucester, gls

Client Excellence Lead

Personal Assistant

Colleague Services Administrator

Client Retention Manager

Customer Success Manager

Head Office Coordinator

Franchise Support & Growth Manager - Education

Account Manager

Business Development Manager

Customer Success Manager

Business Development Manager - Print

Complaints Manager

Business Development Manager

Part Time Administrator

Business Development Manager - Smart Technologies

Field Sales Representative - Cheltenham

Business Development Manager

Franchise Support & Growth Manager - Education

Project Coordinator

Senior Business Development Manager- Microbiology

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