Lead hand Work, Jobs in Gloucester (with Salaries)

Senior Customer Experience Coordinator
Gloucester Rugby —Gloucester
- £27,376 a year
- Weekend availability
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Hotel & Restaurant Dual Operations Manager
The Prince of Wales Hotel —Berkeley
- £30,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
13d
Audi Assistant Service Manager
Mon Motors —Cheltenham
- £35,000 - £44,000 a year
- Full-time
- In-person
- Leadership
- Paid training
- Annual leave
Quick apply
9d
Imports Assistant
Mandarin Stone —Monmouth
- Monday to Friday
- Computer literacy
- Maths
- Annual leave
- Employee assistance programme
Shift Manager
Five Guys UK —Gloucester
- Up to £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
Health and Safety Manager
HallMark Veterinary & Compliance Services —Berkeley
- From £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Travel
Quick apply
Head of Paid Media and Social Media
Ecotricity Group Limited —Stroud
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Travel
- Free parking
- Work from home
Quick apply
7d
Production Operations Manager
Hetty's Place —Gloucester
- £39,000 - £45,000 a year
- Full-time
- Management
- Bakery
- Driving
Quick apply
2d
Store Manager
Jollyes Pets —Evesham
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Retail management
Quick apply
Social Circles Project Coordinator
Bridges Centre —Monmouth
- £15.15 an hour
- Part-time
- Organisational skills
- In-person
- Communication skills
- Flexible schedule
Quick apply
1d
Team Leader
Leonard Cheshire —Cheltenham
- £15.15 an hour
- Part-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
General Manager
Rygor Auto —Gloucester
- Up to £70,000 a year
- Full-time
- Management
- Computer literacy
- Leadership
- Health & wellbeing programme
- Annual leave
Seasonal Outdoor Operative DRIVER
S Merrett Services Ltd —Gloucester
- £13 - £14 an hour
- Temporary
- Driving
- In-person
- Communication skills
- Free parking
Quick apply
11d
Ecotalk Advisor
Ecotalk —Stroud
- £26,265 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Store discount
Quick apply
4d
Head of Fabrication
Mandarin Stone —Monmouth
- Monday to Friday
- AutoCAD
- Leadership
- Communication skills
- Relocation assistance
- Annual leave
Drainage CCTV Team Leader
OnSite Central Ltd —Worcester
- Up to £38,844 a year
- Overtime
- Hybrid work
- Organisational skills
- Employee assistance programme
- Employee discount
Lead Football Coach
Midlands Foxes Football Academy —Evesham
- £14 - £40 an hour
- Part-time
- First Aid Certification
- Driving
- Travel
- Employee discount
Quick apply
Production Supervisor
Safran —Gloucester
- £45,867 - £57,322 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Seasonal Outdoor Operative (NON DRIVER)
S Merrett Services Ltd —Gloucester
- £13 - £14 an hour
- Temporary
- In-person
- Communication skills
- Free parking
Quick apply
11d
Lead Handyman – Hereford BID Street Cleaning/ Outdoor Maintenance & Watering
Hereford Business Improvement District Ltd —Hereford
- Up to £31,000 a year
- Full-time
- Maintenance
- In-person
- Leadership
Quick apply
8d

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Senior Customer Experience Coordinator

Gloucester Rugby -
Gloucester

Quick apply

Job details

Permanent | Full-time
£27,376 a year
9 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Employee discount
Gym membership
Referral programme
On-site parking

Qualifications

Microsoft Excel
Customer service
Upselling
Organisational skills
IT
Leadership
Communication skills

Full job description

Main Purpose of the Job

At Gloucester Rugby, our supporters are at the heart of everything we do. We are looking for a highly motivated Senior Customer Experience Coordinator to help deliver an outstanding experience across every supporter touchpoint, while keeping day-to-day customer experience and ticketing operations running smoothly.

This role is key to making sure our supporters receive a responsive, professional and welcoming service, whether they are contacting us about memberships, match tickets, seasonal products or attending Kingsholm on a matchday. Alongside supporting the wider team and acting as an escalation point for more complex queries, the post holder will also take ownership of service standards and team performance, helping to drive KPIs across response times, customer satisfaction and sales activity.

This is a hands-on role. While there is a strong focus on leading team activity, improving performance and driving continuous improvement, the successful candidate will also be expected to support frontline service delivery directly, helping the team maintain a high standard of service during a period of change and reduced resource.

The role will oversee the effective use of Ticketmaster Sport XR and Microsoft Dynamics, support commercial objectives through strong service and sales delivery, and play an important part in continually improving the supporter journey.

This is a full-time position based at Kingsholm Stadium. The role requires the post holder to work Men’s and some Women’s matchdays and other events, with time off in lieu provided.

Key Accountabilities

· Support the day-to-day running of the Customer Experience team, helping to allocate workload, maintain service standards and keep supporter enquiries moving efficiently

· Deliver a consistently high standard of customer service across phone, CRM and in-person enquiries, ensuring supporters receive a professional, welcoming and solution-focused experience

· Take ownership of key Customer Experience KPIs, including service levels, response times, customer satisfaction and sales performance

· Monitor team performance, identify trends and take action to improve service delivery, team output and supporter experience

· Provide coaching, guidance and day-to-day support to Customer Experience and Ticketing Executives

· Act as the first point of escalation for complex, sensitive or high-priority supporter issues, taking ownership to achieve the right outcome

· Remain hands-on in frontline service delivery, supporting the team directly and helping to maintain service levels

· Ensure accurate processing of ticket sales, memberships, accessibility bookings and other supporter transactions

· Support the delivery of ticketing and membership sales campaigns, including renewals, promotions and targeted supporter communications

· Maximise opportunities to drive revenue through excellent service, upselling and proactive supporter engagement

· Lead customer experience delivery on Gloucester Rugby matchdays and major events, ensuring operational readiness and a positive supporter journey from arrival to departure

· Maintain strong working knowledge and best-practice use of Ticketmaster Sport XR and Microsoft Dynamics to support efficient, accurate and joined-up service delivery

· Identify and implement improvements to supporter journeys, team processes and ways of working to help the department perform more effectively

This is not an exhaustive list and other duties may be required when necessary.

Health and Safety at Work

To comply with the requirements of the Health and Safety at Work Act 1974 and associated legislation, you must adhere to the company’s safety rules and procedures and take all reasonable care to protect the safety of yourself and others.

This job description is intended only as a guide to the main responsibilities and is in no way intended to restrict any individual in the performance of other duties as required by the Company.

Qualifications, Experience & Knowledge

Essential

Proven experience in a customer service, ticketing or customer experience environment
Experience supporting or leading a team in a fast-paced setting
Strong organisational and IT skills including Excel, Word and CRM systems
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving ability
Ability to work independently and as part of a team
Ability to work evenings and weekends as required on match days
Experience managing workloads, priorities, and performance.

Desirable

Experience within sport, live events, or ticketing environments
Experience using Ticketmaster Sport XR and Microsoft Dynamics
Experience analysing data and producing performance reports
Understanding of customer journey mapping and service design

Job Types: Full-time, Permanent

Pay: £27,376.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

lead hand jobs in gloucester

Senior Customer Experience Coordinator

Hotel & Restaurant Dual Operations Manager

Audi Assistant Service Manager

Imports Assistant

Shift Manager

Health and Safety Manager

Head of Paid Media and Social Media

Production Operations Manager

Store Manager

Social Circles Project Coordinator

Team Leader

General Manager

Seasonal Outdoor Operative DRIVER

Ecotalk Advisor

Head of Fabrication

Drainage CCTV Team Leader

Lead Football Coach

Production Supervisor

Seasonal Outdoor Operative (NON DRIVER)

Lead Handyman – Hereford BID Street Cleaning/ Outdoor Maintenance & Watering

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