Customer service representative Work, Jobs in Gloucester Gl2 (with Salaries)

Domestic and Electrical Customer Support Agent
Ecovision Asset Management —Gloucester
- £25,320 - £28,000 a year
- Full-time
- Hybrid work
- English
- Phone etiquette
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11h
Customer Service Assistant
The Cheltenham Trust —Cheltenham
- £26,510 a year
- Weekend availability
- Microsoft Word
- Bar
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Customer Service Specialist
IONOS EN —Gloucester
- £26,000 a year
- Weekend availability
- Sales
- No experience needed
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Customer Service Specialist
IONOS —Gloucester
- £26,000 a year
- Weekend availability
- Sales
- No experience needed
- Communication skills
- Free parking
- Annual leave
3d
Customer Service Representative
LivaNova —Gloucester
- Full-time
Technical Customer Service Specialist
fasthosts —Gloucester
- £27,000 a year
- Weekend availability
- Analysis skills
- AI
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Customer Service Assistant
OurCoop —Stonehouse
- £12.75 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
HR Star —Cheltenham
- £25,000 - £30,000 a year
- Full-time
- Salesforce
- Data analysis skills
- Analysis skills
- Free parking
Quick apply
12h
Office & Customer Support Coordinator
The Boys Who Sew Ltd —Berkeley
- £28,785 - £32,047 a year
- Full-time
- CRM software
- Hospitality
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
2d
Customer Service Assistant (UKI2)
VSE AVIATION —Gloucester
- From £26,436.80 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Representative
Care Check Ltd —Evesham
- From £25,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Free parking
Quick apply
1d
Customer Support & Operations Advisor
Keynetics Ltd —Malvern
- £25,000 - £27,000 a year
- Full-time
- CRM software
- Computer literacy
- Travel
- Free parking
Quick apply
16h
Customer Service Representative
Kohler —Cheltenham
- From £26,212 a year
- Full-time
- CRM software
- Communication skills
4d
Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester
Calex UK —Gloucester
- Full-time
- Computer literacy
- Travel
- Communication skills
Client Services Administrator, 6m FTC
Charles Russell Speechlys —Cheltenham
- Full-time
- Hybrid work
- Communication skills
Customer Representative - Hereford
Nationwide Building Society —Hereford
- £26,500 a year
- Temporary
- Banking
7d
Customer Service Representative (Part Time)
Kohler —Cheltenham
- £13,900 a year
- Part-time
- CRM software
- Communication skills
- Free parking
1d
Sales and Customer Service Executive
The Willcox Group Ltd —Evesham
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
Quick apply
17h
Customer Service Assistant
Wickes —Cirencester
- £8.82 - £12.71 an hour
- Weekend availability
- Annual leave
- Employee discount
7d
Customer Services Advisor (Bank)
Nuffield Health —Hereford
- £12.84 an hour
- Full-time
- Hybrid work
- Communication skills

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Domestic and Electrical Customer Support Agent

Ecovision Asset Management -
Gloucester

Quick apply

Job details

Full-time
£25,320 - £28,000 a year
11 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service call handling
English
Quality assurance
Data management
Customer support
Customer interaction
Phone etiquette
Communication skills
Internal quality assurance

Full job description

Domestic and Electrical Customer Support Agent

Contracted Hours: 37.5 paid hours per week between the hours of 08:00AM to 18:00PM. Reports to: SME (Subject Matter Expert) Lead – Domestic and Electrical Location: Ecovision, Pure Offices, Quedgeley, Gloucester. Salary: Competitive

About the Role

We are seeking a highly organised, detail-focused Domestic and Electrical Customer Support Agent to join our growing team.

This role is critical in supporting the planning, scheduling, and delivery of field work across domestic sites. You will work as part of a structured contact centre team under the direction of the SME Lead – Domestic and Electrical, contributing to the successful delivery of customer workflows, operational performance, and business targets.

You will work closely with field engineers, subcontractors, clients, and internal teams to ensure all activities are completed efficiently, within scope, and to a high standard.

About Ecovision

Ecovision has extensive experience designing, installing and managing distributed rooftop solar PV asset portfolios across the UK.

We have installed over 5,500 systems and currently manage over 19,000 installations across the mainland UK (63MWp capacity). Our clients are primarily Portfolio Investors, Councils, and Housing Associations.

We have a strong track record of managing long-term solar performance and work with clients to minimise operational costs while maximising renewable energy generation.

Benefits of working at Ecovision Asset Management:

Free work social events including Christmas and Summer Party
Strong team culture, our staff are our focus
Contributory pension (up to 5%) with overpayment option
Buy and carry over annual leave facility
Death in service cover
Company sickness pay
Employee Assistance programme
25 days paid holiday plus a day for your birthday, with an additional day for each year of service, up to a maximum of 30 days
Long service awards
Excellent maternity, adoption, surrogacy and paternity benefits
Rapidly growing Company with career support, defined progression structures and significant opportunity for career progression
Flexi working of hours and location that facilitates a work/life balance
Bike to work scheme

What You’ll Do

Customer & Workflow Delivery

Manage customer contacts across multiple channels including phone, email, and written correspondence
Book domestic exception and site fault visits, ensuring correct resource allocation and clear communication with customers
Coordinate and manage domestic and electrical workflows, working with in-house engineers, subcontractors, and equipment providers
Support delivery of dialler campaigns and outbound activity
Manage workflows including warranty claims, stock dispatch, work in progress, and legal administration
Review completed fieldwork to ensure billing accuracy and identify follow-on actions

Operational Support

Support field service engineers with diary management and day-to-day operational challenges
Work within defined workflows and processes, ensuring all activities meet operational and contractual requirements
Identify and flag workflow issues, inefficiencies, or risks to the SME Lead
Support the account management team with customer escalations where required

Performance & KPI Contribution

Deliver against individual and team KPIs including service appointments, workflow completion, and administrative output
Contribute to team targets including inbound answer rates, conversion rates, and service delivery metrics
Support the achievement of operational revenue targets through effective booking and workflow management
Maintain productivity levels in line with business expectations

Quality Assurance & Development

Participate in regular QA reviews, call listening sessions, and feedback discussions
Actively engage in coaching, training, and development plans led by the SME Lead
Demonstrate continuous improvement based on feedback and performance outcomes
Maintain a minimum QA standard in line with business expectations

Customer Experience & Escalations

Handle customer queries and issues at first point of contact wherever possible
Escalate complex or high-risk cases to the SME Lead in line with defined processes
Support escalation resolution through accurate information gathering and timely follow-up
Deliver a professional, clear, and customer-focused communication style at all times

Data & System Management

Maintain accurate, real-time records across all systems including Salesforce CRM
Ensure high levels of data quality across customer records, workflows, and asset information
Support data quality checks and audits where required

Team Contribution & Flexibility

Work collaboratively as part of a high-performing contact centre team
Support wider team activities during peak demand or periods of operational pressure
Be flexible in supporting inbound, outbound, and administrative workflows as required

What You’ll Need

Previous experience in a customer support or service-based role
Strong written and verbal communication skills
Highly organised with excellent attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving skills and proactive mindset
Ability to work collaboratively within a team environment
Experience using CRM systems (Salesforce desirable but not essential)
Experience within energy, utilities, or renewables sector is advantageous

Why This Role Matters

This role is key to ensuring the successful delivery of domestic and electrical customer workflows, directly impacting customer satisfaction, operational performance, and business revenue.

Why Join Us?

Opportunity to join a growing solar PV company.

Work alongside a team of passionate and skilled professionals dedicated to sustainable energy.

Competitive salary, benefits, and ongoing professional development.

Apply today and make a tangible impact in renewable energy!

Diversity and Inclusion statement:

Ecovision are committed to ensuring diversity and inclusion within our Organisation. We strive to be a successful, caring and welcoming place for all our team members and our customers. We are committed to our equal opportunities policy and a culture of respect and understanding. We want to ensure that everyone feels included, welcome and able to be themselves and bring their authentic abilities. We are very willing to provide accessibility accommodations for applicants where required. If you are interested in applying for employment with us and in need of reasonable adjustments or assistance, please do send an email to our HR Department - [email protected]

Any offer of employment will require satisfactory references and completion of a successful 6-month probation period.

To apply:

If you wish to apply, please send a CV and covering letter to [email protected]

Pay: £25,320.00-£28,000.00 per year

Work Location: Hybrid remote in Gloucester GL2 2AT

Quick apply

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