Client services specialist Work, Jobs in Godmanchester, Cam (with Salaries)

Service Delivery Manager
Trade Mastermind Limited —Peterborough
- £60,000 - £75,000 a year
- Full-time
- CRM software
- Management
- English
Quick apply
1d
Access & Fatigue Coordinator
Munnelly Group —St. Neots
- Up to £17.15 an hour
- Weekend availability
- Administrative experience
- Driving
- Organisational skills
Quick apply
Travel Sales Consultant
Trailfinders —Cambridge
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Self-Employed Tutor - Alternative Provision
Sentio Inclusive Ltd. —Newmarket
- £35 - £40 an hour
- Mentoring
- In-person
- Communication skills
Quick apply
2d
Reconnection Outreach Worker
Change Grow Live —Cambridge
- £28,557.79 - £32,802.41 a year
- Computer literacy
- Employee discount
10d
Service Manager (MSK Cambs & Peterborough)
East of England Community Health and Care NHS Trust (Cambridgeshire) —Saint Ives
- £57,528 - £64,750 a year
- Full-time
- Management
- Leadership
- Communication skills
10d
Hydroecologist
AtkinsRéalis —Peterborough
- Full-time
- Hybrid work
- IT
Luxury Watch Department Specialist (Rolex, Tudor & TAG Heuer)
BAKER BROS JEWELLERS LTD —Bedford
- From £29,000 a year
- Full-time
- In-person
- Store discount
- Employee discount
Quick apply
Supply Chain Specialist
Bragg Life Sciences —Cambridge
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
Country HR Partner
Hologic —Cambridge
- £58,000 - £75,000 a year
- Management
- Travel
- Human resources
9d
Laboratory Technician
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Organisational skills
- Time management
Electrical Installations Lecturer
FIND. —Huntingdon
- £29,662 - £43,662 a year
- Full-time
- Organisational skills
- Communication skills
- Teaching
- Annual leave
- Gym membership
Quick apply
Compliance & Audit Manager
Wilson James —Bedford
- £70,000 - £75,000 a year
- Full-time
- Business
- Annual leave
- Employee discount
Residential Valuer (MRICS)
Cheffins —Cambridge
- Driving
- IT
- Communication skills
Service & PPM Coordinator (Catering Equipment)
Arolite Limited —Wellingborough
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Maintenance
- Microsoft Office
- IT
- Free parking
- Work from home
Quick apply
17h
Claims Advisor
General & Medical —Peterborough
- £25,000 - £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Success Officer - Contracted clients
CMP —Royston
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
11d
Internal Scrutiny Team Leader
Juniper Education —Peterborough
- £45,000 - £50,000 a year
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
8h
Dual Diagnosis Worker
Cambridgeshire and Peterborough NHS Foundation Trust —Peterborough
- £39,959 - £48,117 a year
- Part-time
- Travel
11d
Account Handler
Jensten Group —Cambridge
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply

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client services specialist jobs near godmanchester, cam

Service Delivery Manager

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£60,000 - £75,000 a year
1 day ago

Benefits

Company pension

Qualifications

CRM software
Management
English
Project management
Leadership
Communication skills

Full job description

Service Delivery Manager

Salary: £60,000 - £75,000 per annum

Location: Peterborough (Office Based)

About Trade Mastermind

Trade Mastermind is one of the UK's fastest-growing business education, coaching, and business services organisations. Founded by BBC The Apprentice winner Joseph Valente, our mission is to help ambitious business owners achieve sustainable growth, increase profitability, and build businesses that create long-term freedom and success.

While our roots are in supporting the construction and trades sector, today we work with small and medium-sized businesses across a wide range of industries, providing the tools, strategies, systems, and support needed to scale successfully.

Through industry-leading coaching, training, consultancy, recruitment, marketing, technology solutions, and business support services, we help thousands of entrepreneurs and business owners accelerate growth and overcome the challenges that come with scaling a business.

Our wider group includes Trade Group Services (TGS), a portfolio of specialist business solutions designed to help businesses grow faster and operate more efficiently, including.

With the opening of our new 20,000 sq. ft. Trade Mastermind University HQ and ambitious growth plans ahead, we are looking for an exceptional Service Delivery Manager to oversee operational excellence and client experience across all TGS divisions, ensuring every service delivers outstanding results and supports our vision of becoming the UK's leading business growth ecosystem.

The Role

This is a senior leadership position responsible for the delivery, performance, and continuous improvement of all Trade Group Services.

You will oversee service operations across multiple business units, ensuring every client receives a consistent, professional, and results-driven experience. You will work closely with department heads, account managers, consultants, delivery teams, and senior leadership to create scalable systems, improve operational efficiency, and drive client retention.

This is not a maintenance role-this is a build, optimise, lead, and scale role.

Key Responsibilities

Service Delivery & Operations

Own and manage service delivery across Trade Recruit, Trade Design, Trade Social, TM CRM, and Valente Consulting.
Ensure all services are delivered to a consistently high standard, meeting agreed timelines, KPIs, and client expectations.
Develop and implement service delivery strategies that support business growth and client retention.
Create scalable processes, workflows, and operational frameworks across all service divisions.
Monitor service performance, identify bottlenecks, and drive continuous improvement initiatives.
Manage project delivery, client onboarding, service implementation, and ongoing account success.

Team Leadership

Lead, develop, and support service delivery teams across multiple departments.
Establish clear KPIs, accountability measures, and performance standards.
Foster a high-performance, solution-focused culture.
Provide coaching, mentoring, and development opportunities for team members.
Recruit and build teams as the business continues to grow.

Client Experience & Retention

Ensure a seamless client journey from onboarding through to service completion.
Manage escalations and resolve complex client issues effectively.
Monitor client satisfaction, retention, and engagement metrics.
Implement feedback systems and use client insights to improve service quality.
Work proactively to maximise client success and long-term relationships.

Systems & Process Improvement

Drive digital transformation and operational efficiency through technology and automation.
Implement and optimise CRM systems, project management tools, reporting platforms, and workflow automation.
Build reporting dashboards that provide visibility of department performance and client outcomes.
Continuously review and refine service delivery processes to support scale.

Strategic Leadership

Work closely with senior leadership to align service delivery with company goals and growth objectives.
Support new product launches and service expansion initiatives.
Contribute to strategic planning and operational decision-making.
Play a key role in building the UK's leading ecosystem of services for trade business owners.

What We're Looking For

Proven experience in a senior Service Delivery, Operations, Customer Success, or Client Services leadership role.
Strong experience managing multiple service functions or business units.
Demonstrated success in creating scalable operational processes and improving performance.
Excellent leadership, communication, and stakeholder management skills.
Commercially aware with a strong understanding of client retention and service profitability.
Data-driven mindset with the ability to analyse performance metrics and implement improvements.
Experience with CRM systems, project management platforms, customer success tools, and automation software.
Ability to thrive in a fast-paced, high-growth environment.
Experience within business consultancy, marketing agencies, recruitment, coaching, education, or construction sectors would be advantageous.

What You'll Receive

£60,000 – £75,000 salary depending on experience
Private Healthcare
Pension Scheme
Ongoing leadership development and training
Clear career progression opportunities
20 days plus bank holidays
Birthday off
Access to Trade Mastermind events and industry-leading training
Opportunity to be part of one of the UK's fastest-growing businesses serving the construction sector

Our Vision

Over the next three years, Trade Mastermind aims to:

Reach a £100M+ valuation
Achieve £10M+ EBITDA
Support 1,000+ trade business owners annually
Launch Trade Mastermind University – the first of its kind globally
Build the UK's leading business growth ecosystem for the trades sector

Ready to Lead and Scale Trade Group Services?

If you're a high-performing operational leader with a passion for service excellence, continuous improvement, and building exceptional teams, we'd love to hear from you.

Join us and play a key role in shaping the future of Trade Group Services and the thousands of businesses we serve across the UK.

Pay: £60,000.00-£75,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

client services specialist jobs in godmanchester, cam

Service Delivery Manager

Access & Fatigue Coordinator

Travel Sales Consultant

Self-Employed Tutor - Alternative Provision

Reconnection Outreach Worker

Service Manager (MSK Cambs & Peterborough)

Hydroecologist

Luxury Watch Department Specialist (Rolex, Tudor & TAG Heuer)

Supply Chain Specialist

Country HR Partner

Laboratory Technician

Electrical Installations Lecturer

Compliance & Audit Manager

Residential Valuer (MRICS)

Service & PPM Coordinator (Catering Equipment)

Claims Advisor

Customer Success Officer - Contracted clients

Internal Scrutiny Team Leader

Dual Diagnosis Worker

Account Handler

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