Field support engineer Work, Jobs in Godmanchester, Cam (with Salaries)

Field Support Engineer
Xaar —Huntingdon
- Sales
- Engineering
- Bachelor's degree
Workshop Lead
Enviromontel Ltd —Huntingdon
- £35,000 a year
- Full-time
- Maintenance
- Driving
- Organisational skills
- Free parking
- Annual leave
Quick apply
11d
Service support specialist
M Group —Saint Ives
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Project Coordinator
Malary Ltd —Cambridge
- £30,000 - £34,000 a year
- Full-time
- Microsoft Excel
- In-person
- Leadership
- Referral programme
Quick apply
Service Managment Specialist
M Group —Saint Ives
- 12 hour shift
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Office Manager - Monday to Friday 40 hours per week
Pure Service Cambridge Ltd —Cambridge
- £35,000 - £40,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
2d
Site Engineer - A428
Skanska —Cambridge
- Engineering
Agricultural Service Technician
Ben Burgess —Huntingdon
- Up to £50,000 a year
- Full-time
- Driving
- In-person
- Hand tools
- Free parking
- Employee discount
Quick apply
4d
Field Service Engineer - Cambridge & East of England
Matthew Algie —Cambridge
- £35,000 - £37,000 a year
- Full-time
- Customer service
- Maintenance
- IT
- Annual leave
- Employee assistance programme
Water Technician
Tetra Tech —Cambridge
- Night shift
- Plumbing
- Organisational skills
- Communication skills
6d
Mobile Service Engineer - Powered Access
Hire Safe Solutions Ltd —Cambridge
- From £60,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
12d
Gas Breakdown Engineer
24|7 Home Rescue —Cambridge
- £45,000 a year
- Overtime
- Driving
Quick apply
9d
Product Support Engineer / Technical Advisor
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- Customer service
- Administrative experience
3d
Training Manager
Sureserve —Newmarket
- £40,000 - £50,000 a year
- Supervising experience
- Mentoring
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Service Engineer
Stevens Traceability Systems Limited —Cambridge
- Full-time
- Maintenance
- Programmable logic controllers
- Driving
- Annual leave
Quick apply
Regional Manager
Pickerings Lifts —Saint Ives
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
2d
Field Engineer
PCS Business Systems —Kettering
- English
- Organisational skills
- IT
- Work from home
Trainee Modeller - Hydraulics
Anglian Water Services Ltd —Peterborough
- From £31,000 a year
- Full-time
- Microsoft Excel
- Engineering
- Mentoring
- Annual leave
- Employee discount
Director, Technical Development
Arm —Cambridge
- £114,600 - £155,000 a year
- Hybrid work
Senior Product Quality Engineer
Hologic —Cambridge
- £45,000 - £57,000 a year
- Analysis skills
- Presentation skills
- Bachelor's degree

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Field Support Engineer

Xaar -
Huntingdon

Apply Now

Job details

Qualifications

Sales
Engineering
Bachelor's degree

Full job description

Location: Huntingdon / Cambridge

Department: Customer Support

Level:

About Xaar

Inkjet Innovator. Trusted Partner. Sustainable Future. Xaar is here to create a world where you can print anything you can imagine.

For more information, visit www.xaar.com.

Xaar Values:

Xaar has defined 5 values which are vital to our business; each represents an area of essential importance to us. Their existence is intended to guide difficult decisions and shape behaviour.

Creative – we push the boundaries of what’s possible

Collaborative – everyone is a partner; we help each other freely and willingly

Innovative – we always strive to constantly improve

Integrity – we deliver on our promises

Passion – we care about our technology, our products, our partners and each other

Purpose of Role

To assist OEM (original equipment manufacturer) customers in developing inkjet equipment integrating Xaar’s technology; technically supporting pre/post sales through application and equipment development, product launch and ongoing product support. The role will involve customer visits to assist with development and to understand application requirements.

Field Application Engineers are Xaar’s primary technical contact with customers and are expected to liaise between customers and Xaar engineering teams, Xaar 3rd-party partners, and, in some cases, ink partners, and to manage and report on activities across all parties. To also support the installation and ongoing service of Xaar’s Versatex range of print embellishment bars, to include troubleshooting, repair and operator training.

Scale

The role involves travel globally, approximately 1 week per month, which could be 50%
Directly responsible for customer satisfaction
Providing support and being mindful of time to market imperatives
Representing Xaar through telephone, Team and onsite activity globally.

Freedom to make decisions

Understand customer requirements and make suitable recommendations from the Xaar product portfolio
Recommend ideas to improve the customer experience
Identify poor or ineffective processes and make recommendations for improvement
Provide feedback on product performance-related information to departments outside of Customer Support
Influence how a customer is charged for various services

Complexity

Understanding complex electromechanical/fluid systems where not everything is a known quantity.
Working on remote customer sites where there will be a need to be resourceful.
Dealing with conflicting priorities

Planning Horizon

Working with customer projects typically 3 months to 1 year
Providing response to technical questions via email or the Xaar customer portal, typically a 1 day response

Key Accountabilities

On a typical day you’ll be expected to:

Assess allocated projects for progress, identify next milestones and work to meet them
Actively seek status from customers regarding project progress / issue status
Report progress / findings / solutions in CRM system (Sales Force)

About You

Knowledge, experience and qualifications

NVQ4+ / HNC / HND / BSc / BEng in an engineering or science-based discipline.
Experience in a customer-facing role in a high-pressure / high-stakes technical environment.
Demonstrate ability to understand and resolve issues with complex electromechanical systems.
Experience with digital inkjet systems is an advantage

Skills & Behaviours

Hands-on technical troubleshooting and problem-solving skills
Resourceful, flexible and able to work on own initiative
Able to communicate clearly and effectively in conversation and in writing
Able to think analytically and apply skills and knowledge in new environments and situations
Being commercially aware, understanding the impact of decisions commercially

Click the ‘Apply for this job’ icon to upload your CV and start your application.

Apply Now

Refine Your Search

field support engineer jobs in godmanchester, cam

Field Support Engineer

Workshop Lead

Service support specialist

Project Coordinator

Service Managment Specialist

Office Manager - Monday to Friday 40 hours per week

Site Engineer - A428

Agricultural Service Technician

Field Service Engineer - Cambridge & East of England

Water Technician

Mobile Service Engineer - Powered Access

Gas Breakdown Engineer

Product Support Engineer / Technical Advisor

Training Manager

Service Engineer

Regional Manager

Field Engineer

Trainee Modeller - Hydraulics

Director, Technical Development

Senior Product Quality Engineer

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