Support specialist Work, Jobs in Gosforth, Twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Personal Assistant (PA)
DANKDOLLZltd —Newcastle upon Tyne
- £27,000 - £36,000 a year
- Full-time
- Administrative experience
- Travel
- QuickBooks
- Work from home
Quick apply
House Manager Learning Disabilities
Equal Partnerships Limited —Newcastle upon Tyne
- From £35,900 a year
- Weekend availability
- Microsoft Word
- English
- IT
Quick apply
3d
Support Worker - Tyne House (Jesmond) Female only
The Percy Hedley Foundation —Newcastle upon Tyne
- £13.55 - £14.35 an hour
- Part-time
- In-person
- Care plans
- Store discount
- Health & wellbeing programme
Quick apply
13d
IDVA - Triage
Changing Lives —Newcastle upon Tyne
- £27,375 a year
10d
Sales Trainer& Development Specialist
Eco Logic Partners —Gateshead
- £25,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Human resources
- Free parking
Quick apply
Property Sales Consultant
iamproperty & iamsold —Newcastle upon Tyne
- £28,000 a year
- Full-time
- Sales
- Computer literacy
- Organisational skills
- Annual leave
Quick apply
Project Worker
Changing Lives —Newcastle upon Tyne
- £26,675 a year
8d
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Quality Inspector
Chirton Engineering Ltd —North Shields
- £17.97 - £20.24 an hour
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Environment, Health & Safety Manager
Krystal Technology —Wallsend
- £50,000 - £55,000 a year
- Full-time
- In-person
Quick apply
Support Worker - Wansbeck House (Jesmond)
The Percy Hedley Foundation —Newcastle upon Tyne
- £13.55 - £14.35 an hour
- Part-time
- In-person
- Care plans
- Communication skills
- Free parking
- Store discount
Quick apply
6d
Head of Security Vetting (Operations)
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £74,005 a year
- Overtime
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Employee assistance programme
5h
Specialist Support Interpreter
Durham County Council —Durham
- £28,142 - £31,022 a year
- Temporary
- Hybrid work
- English
- Travel
- Classroom experience
- Annual leave
12d
Farm & Estate Maintenance Worker
Matfen Estates —Newcastle upon Tyne
- £26,000 - £30,000 a year
- Overtime
- Maintenance
- English
- In-person
- Annual leave
Quick apply
9d
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
Independent Living Support Worker – British Sign Language (Newcastle)
The Percy Hedley Foundation —Newcastle upon Tyne
- £15.69 an hour
- Temporary
- In-person
- Care plans
- Free parking
- Store discount
Quick apply
3d
Talent Development Specialist
University of Sunderland —Sunderland
- £31,604 - £36,545 a year
- Full-time
- Hybrid work
- University
- Annual leave
10d
Training & Quality Manager
Affordable Waste Management Ltd —Gateshead
- Up to £46,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
Quick apply
10d
Marketing Executive (Hybrid)
Raytec Ltd —Ashington
- Full-time
- Customer service
- English
- In-person
- Health & wellbeing programme
Quick apply
8d

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support specialist jobs near gosforth, twr

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

support specialist jobs in gosforth, twr

Technical Support Specialist

Personal Assistant (PA)

House Manager Learning Disabilities

Support Worker - Tyne House (Jesmond) Female only

IDVA - Triage

Sales Trainer& Development Specialist

Property Sales Consultant

Project Worker

Head of Collections

Quality Inspector

Environment, Health & Safety Manager

Support Worker - Wansbeck House (Jesmond)

Head of Security Vetting (Operations)

Specialist Support Interpreter

Farm & Estate Maintenance Worker

Support Specialist

Independent Living Support Worker – British Sign Language (Newcastle)

Talent Development Specialist

Training & Quality Manager

Marketing Executive (Hybrid)

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