Support engineer Work, Jobs in Grangemouth, Fal (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Profit sharing
- Health & wellbeing programme
Quick apply
12d
Junior Quality Assurance Engineers
Scottish Courts and Tribunals Service —Edinburgh
- From £31,236 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
12d
Cyber Security Engineer - Graduate Apprenticeship *Annex 21*
NHS Scotland —Bothwell
- £34,544 - £43,039 a year
- English
- IT
- Communication skills
10d
Support Engineer
Covetrus —Edinburgh
- Full-time
- PMP
- Customer service
- SQL
Training Advisor & Assessor
East Kilbride & District Group Training Association Ltd —Glasgow
- £40,000 - £50,000 a year
- Full-time
- Up to 50% travel
- Engineering
- English
- Free parking
- Life insurance
Quick apply
Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
- Azure
- Customer service
- Microsoft Office
Junior Software Engineer
PODFather —Edinburgh
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- SQL
- JavaScript
- Software development
- Free parking
- Employee assistance programme
5d
Graduate Operations Analyst (Jun /July 26 Start Date)
Clearwater Analytics —Edinburgh
- Microsoft Office
- Bachelor's degree
- Accounting
- Employee discount
Quick apply
2d
Process Support Engineer
Highland Spring Group —Blackford
- Full-time
- Engineering
- Data analysis skills
- No degree
Quick apply
Trainee Telemetry Engineer
Flogas Britain —Grangemouth
- £30,185 a year
- Power tools
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Systems Engineer
University of Edinburgh —Edinburgh
- Full-time
- Hybrid work
- University
- Linux
- School
- Annual leave
- Employee discount
12d
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Work from home
Quick apply
QA Engineer (Mid Level)
Waracle —Glasgow
- Full-time
- Hybrid work
- Agile
- SDLC
- Annual leave
- Employee assistance programme
Quick apply
11d
Graduate [Engineering]
Network Rail —Edinburgh
- £32,000 a year
- Full-time
- Engineering
- Leadership
- Communication skills
2d
Chemical Engineering Graduate 2026
INEOS Group —Grangemouth
- From £38,000 a year
- Full-time
- Engineering
- Master's degree
- Driving
- Employee discount
2d
Customer Service Executive
Nichols PLC —Stirling
- Hybrid work
- Sales
- Customer service
- Agile
- Employee discount
10d
Plant Technician
Ground Control —Falkirk
- Full-time
- Hybrid work
- Construction
- Annual leave
- Life insurance
Quick apply
Technical Support Engineer
Ingenico —Dalgety Bay
- Engineering
- Microsoft Office
- Java
10d
Technical Support Engineer, Graduate
Viavi Solutions —Edinburgh
- Full-time
- Computer Science
- Engineering
- English
5d
System Integration Engineer
M Group —Grangemouth
- Overtime
- Programmable logic controllers
- Project management
- Communication skills
- Annual leave
- Employee assistance programme

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support engineer jobs near grangemouth, fal

Customer Support Specialist (Application Support)

Symology Ltd
Falkirk

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
12 days ago

Benefits

Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Falkirk, Scotland, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Falkirk, Falkirk: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Falkirk

Quick apply

Refine Your Search

support engineer jobs in grangemouth, fal

Customer Support Specialist (Application Support)

Junior Quality Assurance Engineers

Cyber Security Engineer - Graduate Apprenticeship Annex 21

Support Engineer

Training Advisor & Assessor

Deskside Support Engineer (Edinburgh)

Junior Software Engineer

Graduate Operations Analyst (Jun /July 26 Start Date)

Process Support Engineer

Trainee Telemetry Engineer

Systems Engineer

IT Support Engineer

QA Engineer (Mid Level)

Graduate [Engineering]

Chemical Engineering Graduate 2026

Customer Service Executive

Plant Technician

Technical Support Engineer

Technical Support Engineer, Graduate

System Integration Engineer

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