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Cluster Reservations Agent

The Marylebone -
London

Quick apply

Job details

Full-time
£27,700 a year
3 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Life insurance
Referral programme

Qualifications

Communication skills

Full job description

Cluster Reservations Agent

Contract: Permanent
Salary: £27,700 & Service Charge

If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect.

As a Cluster Reservations Agent you will be ambassador for the Doyle Collection and you will be passionate about delivering world class service to our guests. You will be dealing with the bedroom reservations for The Doyle Collection London portfolio consisting of The Marylebone, The Bloomsbury, and The Kensington. The ideal candidate will have experience in a similar role and excellent communication skills.

Key responsibilities include:

To contribute to the profitability of the hotels by promoting hotel services to all existing and potential guests.
To develop and maintain a high level of product knowledge and local area knowledge.
Complete daily reports such as: Traces, arrival checks in advance, no show and callencellations, proformas, filing back ups, reservations made yesterday, daily task lists.
To ensure efficiency through accurate correspondence, effective filing and overall organization.
To champion LQA, Forbes and Hotel Service Standards.

The Perks of working for The Marylebone Hotel:

Service Charge on top of your base salary
Upselling incentives
Holiday allowance increasing with length of service up to 25 days
Free meals on duty
50% discount when dining with The Doyle Collection
Discounted rates when staying in our hotels
Training dedicated to personal development
Cycle to work scheme
Discounts in selected stores and online shops
Life Insurance and Company Pension
Complimentary uniform and dry cleaning
One paid volunteering day per year
Free access to the Employee Assistance Programme
Hotel Incentives and rewards
Staff summer parties, Christmas parties and regular team get togethers
Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' wi

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