PFS Group Limited is an established Fire & Security Company based in Southend, Essex. We continue to experience rapid growth in all areas of the business and are looking to expand our Service team. We are looking for a Scheduler to add to our team due to the growth experienced. The role will include full training so whilst experience is a benefit, no prior knowledge of the industry is required.
The Team
You will be working alongside other Service Schedulers, Service Supervisors and the Service Manager to review, plan and schedule our Planned Preventative Maintenance visits for our field based engineering team. The team is made up of a wide range of ages, interests and working techniques, making the department a well rounded and diverse team. Majority of the training will be provided by the Service Supervisor however, each member of the team have areas of expertise which will be used to enhance the training.
The Service team works closely with our Contracts team and Service Engineering team which consists of Estimators, Client Account Managers, the Commercial Manager, Engineers and an Engineering Manager. All contracts and routine maintenance agreements are processed by the Contracts team and focus on detail and a smooth transition from sale to service delivery is key.
Training
As well as on the job training, the successful candidate will also take part in various industry specific induction training CPD’s provided by our Operations Manager, including training on Company policies to ensure confidence in the role. The successful candidate will also be given the opportunity to visit some of our London based sites alongside our engineers to learn the importance of the business and our work.
Training outside of industry specific areas will also be provided. You will receive training on our CRM system, internal processes for streamline working and workload management. Any and all questions are welcome during and after the training period. There’s a lot to learn in the industry with evolving technology and techniques. Continual training will be provided throughout employment upon request or business needs.
The Role Breakdown
Below is a breakdown of the main duties and tasks that will form this role:
- Taking enquiries and queries from customers via email and phone
- Working with our engineers to resolve scenarios
- Monitoring our department inbox for enquiries or customer queries
- Updating our CRM system
- Scheduling engineer jobs via our CRM systems
- Reviewing job reports to ensure compliance and customer service
- Assisting the Contracts team and Client Account Managers
- Working to deadlines to ensure customers receive dates for attendances within specified timeframes
- Communicating with customers to work to a solution
Required skillset
Although no prior knowledge of the industry is required for this role, we are looking for individuals who can display the following attributes:
- Must be able to work constructively within a team
- Able to work independently and manage your own workload
- Calm under pressure
- Good time management and organisation
- Enthusiasm and focus towards tasks
- Attention to detail
- Desire to provide high quality work
- Good communication skills
- Accurate typing skills
- A willingness to learn and receive feedback to aid in professional development
Why work for PFS Group?
We believe in ensuring we push individuals within the business and are looking for ambitious candidates who want to learn the Fire & Security industry and progress within the business in the years to come. We will work with you to develop your skills and provide honest and transparent feedback on where improvements can be made. We ensure communication between company management and staff is consistent and all members of our management team are approachable.
We conduct yearly development reviews and a wage review every April. We will initially also complete multiple catch-ups over your first few months ahead of your 6 month probation expiry to ensure you are fully aware of how you are performing. Employees are able to speak to Supervisors, Managers and even Directors at any time if they need assistance or need feedback on performance.
Progression - we are passionate about pushing our staff further and are always thinking of ways our existing staff can move into new roles in the business.
Environment - we believe in having an enjoyable office atmosphere and promote working with your colleagues to get issues resolved, enhancing learning and promoting healthy working relationships between colleagues
The Right Fit - we are always looking for individuals who fit our way of working, have a strong work ethic and a desire to always do the best job possible. We are a growing company, able to give employees the training to do their jobs well, without being too large a business that staff feel like numbers rather than individuals.
Caring - as a growing business we have seen our number of employees expand over the years but we work hard to make sure that everyone is appreciated individually and feels wanted and respected within the business. We look to perform regular Company events including Summer & Christmas parties, Company Sports Day, Royal Park Half Marathon, and the annual PFS Group Bake Off. We also work hard to support our staff through regular department meetings, individual catch-ups where needed, annual appraisals & our Employee Financial Support Fund which we offer to all staff which allowing them to borrow money to cover unforeseen emergency costs which can then be deducted gradually from salary payments. Our Office also has a smart but informal dress code policy to ensure everyone feels comfortable.
Hours: Monday to Friday, 8am to 5pm at our Office.
PFS Group is an Equal Opportunity Employer. PFS Group does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Job Types: Full-time, Permanent
Pay: £26,436.00 per year
Benefits:
- Casual dress
- Company events
- On-site parking
- Referral programme
Work Location: In person
