Support specialist Work, Jobs in Great Barford, Bdf (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
12d
Customer Support Specialist
Tanner Pharma Group —Redbourn
- £24,000 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Sick pay
Quick apply
Service support specialist
M Group —Saint Ives
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Bank Support Worker - St Neots (PE19) - Drivers Only
Accomplish —St. Neots
- £14.05 - £14.75 an hour
- Military
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Support Worker - Sheridan House
Accomplish —Sandy
- £14.05 - £14.75 an hour
- Full-time
- Military
- Annual leave
- Referral programme
Quick apply
Support Worker
Glenholme Healthcare Ltd —Bedford
- £12.75 - £12.95 an hour
- Full-time
- Paid training
- Employee assistance programme
Quick apply
Trainee Psychological Well-being Practitioner
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £28,392 - £31,157 a year
- Full-time
- University
10d
Customer Assistant
Lidl —Biggleswade
- £13.45 - £14.45 an hour
- Full-time
- Customer service
- Bakery
- Store discount
- Employee discount
3d
Customer Champion
Tapi —Bedford
- £29,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
13d
Support Worker
Mentaur Ltd —Bedford
- £12.71 - £12.85 an hour
- Full-time
- Driving
- In-person
- Care plans
- Annual leave
- Referral programme
Quick apply
9d
Senior Support Worker - Cranwell Court
Accomplish —Wyboston
- £15.25 - £15.85 an hour
- Military
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
SEO Specialist
Xanthos Digital Marketing —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- In-person
- AI
- Free parking
- Annual leave
Quick apply
Administration Assistant
Overloaded Tutoring and Support —St. Neots
- From £14 an hour
- Part-time
- Microsoft Word
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
6d
Drama Teacher (QTS not essential)
Aspira Eduction —Elstow
- £180 - £250 a day
- Full-time
- Bachelor's degree
- Communication skills
- School
- Free parking
Quick apply
2d
Support Worker - Manor Farm (PE19) (Maternity Cover)
Accomplish —St. Neots
- £14.05 - £14.75 an hour
- Nights as needed
- Military
- Annual leave
- Employee assistance programme
Quick apply
Support Worker - Young People
Paragon Social Care —Bedford
- £36,400 - £58,240 a year
- Childcare
- Working with children
- Driving
- Annual leave
- Flexible schedule
Quick apply
Support Work Mental Health
SCCU Group —Bedford
Quick apply
6d
Access & Fatigue Coordinator
Munnelly Group —St. Neots
- Up to £17.15 an hour
- Weekend availability
- Administrative experience
- Driving
- Organisational skills
Quick apply
13d
Customer Service Specialist
Nuclera —Cambridge
- Full-time
- Hybrid work
- Customer service
- Salesforce
- ERP systems
- Annual leave
- Life insurance
Quick apply
6d

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Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
12 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

support specialist jobs in great barford, bdf

Customer Support Specialist (Application Support)

Customer Support Specialist

Service support specialist

Bank Support Worker - St Neots (PE19) - Drivers Only

Support Worker - Sheridan House

Support Worker

Trainee Psychological Well-being Practitioner

Customer Assistant

Customer Champion

Support Worker

Senior Support Worker - Cranwell Court

Customer Service Specialist

SEO Specialist

Administration Assistant

Drama Teacher (QTS not essential)

Support Worker - Manor Farm (PE19) (Maternity Cover)

Support Worker - Young People

Support Work Mental Health

Access & Fatigue Coordinator

Customer Service Specialist

I want to receive the latest job alerts for support specialist in great barford, bdf

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