Service desk technician Work, Jobs in Great Braxted, Ess (with Salaries)

Technical Support Engineer
Microtill Ltd —Chelmsford
- From £22,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
- Free parking
Quick apply
Apprentice IT Technician
TKAT (The Kemnal Academies Trust) —Debden
- £15,434.32 a year
- Full-time
- Travel
- IT
- Leadership
9d
Lash Technician
Barks & Bangs —Colchester
- £12.21 - £37.74 an hour
- Part-time
- Hospitality
- Social media management
- Customer service
Quick apply
Pharmacist
Wellspring Health —Clacton-on-Sea
- £45,104.46 - £60,000.00 a year
- Full-time
- Bachelor's degree
- Patient care
- In-person
Quick apply
Nail Technician
Dlux Spa ltd —Maldon
- £12.21 - £25.00 an hour
- Part-time
- Social media management
- Customer service
- In-person
Quick apply
Eyelash Technician- self employed
Flirty Studios —Billericay
- £13 - £28 an hour
- Part-time
- Hospitality
- Social media management
- Customer service
- Free parking
- Paid training
Quick apply
8d
Experienced Stylist
House of Hair Chelmsford —Chelmsford
- £24,500 - £30,000 a year
- Full-time
- Customer service
- Hair styling
- Front desk
Quick apply
11d
OCC and Maintenance Engineer
CBRE —Basildon
- Full-time
- Microsoft Outlook
- AI

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Technical Support Engineer

Microtill Ltd
Chelmsford

Quick apply

Job details

Full-time
From £22,000 a year

Benefits

Free parking
Casual dress
Discounted or free food
Company pension
On-site parking

Qualifications

Software troubleshooting
Customer service
Computer networking
IT
Communication skills

Full job description

Microtill is looking for a Telephone Support Technician to join our support team.

This is an entry-level role suited to someone with a good telephone manner, strong common sense, and an interest in IT, EPOS, or technical support. Full training will be provided, but you must be confident speaking to customers, asking the right questions, and working through problems logically.

You will be the first point of contact for customers who need help with their EPOS system, tills, printers, card terminals, software, or general technical issues. The role is office-based and involves handling incoming support calls, logging issues, diagnosing faults, and escalating more complex problems to senior technicians where needed.

Key responsibilities:

- Answer incoming support calls in a professional and helpful manner

- Log customer issues accurately via our ticketing system

- Troubleshoot basic EPOS, hardware, software, and connectivity issues

- Talk customers through simple fixes over the phone

- Use remote access tools where required

- Escalate more complex issues to senior support staff or engineers

- Keep customers updated and manage expectations clearly

- Follow internal processes and support procedures

- Maintain a calm, patient approach, even when customers are under pressure

What we are looking for:

- Good telephone manner

- Clear communication skills

- Basic IT knowledge or a genuine interest in technology

- Ability to follow instructions and processes

- Good problem-solving skills

- Reliable, punctual, and willing to learn

- Comfortable working in a busy support environment

- Previous customer service or help-desk experience would be useful, but is not essential

Training provided

We will provide training on our EPOS software, support systems, troubleshooting process, and common customer issues. You do not need to know EPOS before starting, but you do need to be switched on, organised, and willing to learn.

About Microtill

Microtill provides EPOS and payment solutions to businesses across the UK. Our support team plays a key role in keeping our customers trading, so we need people who take ownership, stay calm under pressure, and care about getting the job done properly.

How to apply

Please send your CV and a short note explaining why you are interested in the role.

Pay: From £22,000.00 per year

Benefits:

Casual dress
Company pension
Discounted or free food
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service desk technician jobs in great braxted, ess

Technical Support Engineer

Apprentice IT Technician

Lash Technician

Pharmacist

Nail Technician

Eyelash Technician- self employed

Experienced Stylist

OCC and Maintenance Engineer

I want to receive the latest job alerts for service desk technician in great braxted, ess

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