Customer service team lead Work, Jobs in Great Offley, Hrt (with Salaries)

Customer Service Centre Lead
Raytheon —Harlow
- Weekend availability
- Management
- Microsoft Office
- Leadership
- Sick pay
14d
Customer Service Team Leader
ACO Technologies plc —Bedford
- Call to connect
- Management
- Customer service
- ERP systems
- Annual leave
- Employee assistance programme
5d
Team Leader – Customer Service Experience
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Management
- Customer service
- Leadership
- Annual leave
- Flexible schedule
Quick apply
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Team Leader
William Hill —Bishop's Stortford
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Lead Online Manager
Sainsbury's —Letchworth
- From £36,250 a year
- Management
- Leadership
- Employee discount
Store Manager – Lead Our Team in Amersham!
Esquires Amersham —Amersham
- £30,000 - £34,000 a year
- Full-time
- Customer service
- In-person
- Leadership
Quick apply
Team Leader
Swim Sports Company Ltd —Hitchin
- £27,000 - £28,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
8d
Lead Insights Business Partner
Allwyn UK —Watford
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Retail Media - Ad Ops Lead
Ocado Retail —Hatfield
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Additional Learning Support Admin Lead
The Bedford College Group —Bedford
- £29,316 - £34,394 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
- Annual leave
Key Accounts Sales Support & Supply Chain / CSL Team leader
ADM —London
- Team management
- Business
- Communication skills
Glazing Admin/Project Lead
Ideal Glass Limited —St Albans
- £27,879.70 - £50,000.00 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Biggleswade
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Opticians Team Leader
Boots —Biggleswade
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Team Leader
Mountain Warehouse —Bishop's Stortford
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Global Digital Strategy & Projects Lead
GE HEALTHCARE —Chalfont Saint Giles
- Computer Science
- Marketing
- Master's degree
Lead Scaffolder
Mears Group —Milton Keynes
- Up to £48,321 a year
- Customer service
- Maintenance
- IT
- Annual leave
- Employee discount
People & Service Team Leader
River Island —Watford
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Customer Service Centre Lead

Raytheon -
Harlow

Apply Now

Job details

Full-time
14 days ago

Benefits

Cycle to work scheme
Company pension
Paid volunteer time
Sick pay

Qualifications

Management
Microsoft Office
Leadership
Communication skills

Full job description

Date Posted:

2026-07-10

Country:

United Kingdom

Location:

Harlow, Essex

Position Role Type:

Onsite

Raytheon UK has an excellent opportunity for a Customer Service Centre Lead to join our Training Transformation Services (TTS) team in Harlow.

As Customer Service Centre Lead, you will provide leadership and management across the Customer Service Centre (CSC) team focused on repair, rest, and stores functions. You will support the team to ensuring that all activities are delivered efficiently, effectively, and in line with business and customer expectations.

The CSC team plays a critical role in ensuring the accurate receipt and processing of customer inventory in accordance with contractual requirements. This includes overseeing verification testing, diagnostics, repair, and inspection activities, ensuring all work is completed to customer specifications and within agreed financial targets. The team is also responsible for managing the shipment of customer returns, both internally and externally, ensuring all deliveries meet customer requirements and comply with RTX policies, standards, and regulatory obligations.

You must be eligible and willing to gain BPSS and SC clearance.

Key Responsibilities

You will be responsible for the day-to-day leadership and management of the Customer Service Centre team, including:

Supporting the development of a high-performing, motivated, and proactive team capable of consistently achieving operational and monthly performance targets
Working closely with key stakeholders across Programme Management, Quality, Engineering, Exports, and Global Trade to ensure alignment with Raytheon UK goals and objectives
Provide clear and robust communication, identifying risks and working to mitigate with all stakeholders
Ensure receipt, storage and issuing of materials meets expected logistical and financial standards, primarily accurate inventory and an efficient process
Champion and dive continuous improvement initiatives and implement change and contribute in SQCDP improvements.
Support and drive a strong culture of collaboration and innovation within area of responsibility as well as between functions
Planning and coordinating workloads, schedules, and resources to meet operational priorities and customer commitments
Maintaining the team's training and certifications
Ensure all activities are conducted in a safe manner, risk assessed and personnel are adequately trained
Leading, coaching, and developing team members through regular performance reviews and development activities
Managing and approving time recording and attendance activities

Required Skills & Experience:

Extensive management experience in a similar environment
Leadership experience of diverse teams
Strong SAP & MS Office Skills
Experience in a mixed mode Manufacturing environment utilising interfaces with ERP systems
Strong communication and presentation skills

Benefits and Work Culture

37hr working week with early finish Fridays - start your weekend early!
25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days and up to 5 paid days volunteering
10.5% company pension contribution with 6% employee contribution
Annual company bonus scheme (discretionary)
6 times salary Life Assurance with pension
Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work, amongst others
Enhanced sick pay
Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave

Raytheon UK

We take immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence.

Joining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment, abundant opportunities for professional development, and a profound sense of purpose in what we do. Together, we are not just advancing technology; we're building a community committed to safeguarding a safer and more connected world.

RTX

Raytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, RTX provides advanced systems and services for commercial, military and government customers worldwide and comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon.

Supporting over 35,000 jobs across 13 UK sites, RTX is helping to drive prosperity. Each year our work contributes over £2.7bn to the UK economy and offers a wealth of opportunities to 4,000 suppliers across England, Scotland, Wales and Northern Ireland. We’re investing in all corners of the country, supporting 29,040 jobs in England, 3,040 in Northern Ireland, 1,900 in Scotland and 1,600 in Wales.

#LI-AS3

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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Refine Your Search

customer service team lead jobs in great offley, hrt

Customer Service Centre Lead

Customer Service Team Leader

Team Leader – Customer Service Experience

Technical Support Team Lead

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Customer Service Team Leader

Lead Online Manager

Store Manager – Lead Our Team in Amersham!

Team Leader

Lead Insights Business Partner

Retail Media - Ad Ops Lead

Additional Learning Support Admin Lead

Key Accounts Sales Support & Supply Chain / CSL Team leader

Glazing Admin/Project Lead

UK Team Leader (Chain 1 & 5)

Opticians Team Leader

Team Leader

Global Digital Strategy & Projects Lead

Lead Scaffolder

People & Service Team Leader

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