Contact centre Work, Jobs in Guildford, Eng (with Salaries)

Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
999 Emergency Call Handler
Surrey Police —Guildford
- £29,151 - £32,224 a year
- Weekend availability
- Customer service
- English
- Windows
- Annual leave
9d
People Resolution Centre Advisor
Surrey Police —Guildford
- £29,151 - £32,224 a year
- Full-time
- Remote
- Customer service
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee discount
5d
Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Outpatients Booking Coordinator - Band 4
Royal Surrey NHS Foundation Trust —Guildford
- £29,812 - £32,715 a year
- Full-time
- Customer service
- Front desk
- Communication skills
13d
Customer Service and Technical Advisor (Call Centre)
Manrose Manufacturing Ltd —Reading
- £12.71 an hour
- Full-time
- Microsoft Word
- Customer service
- Engineering
- Annual leave
- Referral programme
Quick apply
Customer Success and Support Analyst at everyLIFE Technologies
everyLIFE Technologies —Farnborough
- £27,000 a year
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Business Administrator
Ministry of Justice —Woking
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
- Work from home
14d
Administrator
Outcomes First Group —Guildford
- Up to £24,000 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee discount
4d
Adults Social Care Assistant - Connect to Community (C2C) West 2
Surrey County Council —Guildford
- From £31,659 a year
- Part-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
10d
Adult Learning Tutors - Surreywide
Surrey County Council —Guildford
- £25.42 - £29.59 an hour
- Part-time
- Spanish
- English
- Microsoft Office
- Annual leave
- Language training provided
Customer Service Coordinator
Millbrook Healthcare Group Ltd —Guildford
- £27,001 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
- Flexible schedule
Quick apply
Apprenticeship in IT Support
ramsac —Guildford
- £16,500 a year
- Hybrid work
- Customer service
- IT
Quick apply
5d
Field Interviewer - Guildford
the National Centre for Social Research —Guildford
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Housekeeping Assistant
Surrey County Council —Guildford
- £13.39 - £15.39 an hour
- Annual leave
- Employee assistance programme
Call Centre and Admin Assistant-
Specsavers —Kingston upon Thames
- From £26,852.80 a year
- Part-time
- Customer service
- Organisational skills
- Annual leave
Casework Admin Support
Ministry of Justice —Croydon
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
Service Desk Agent
Hillingdon Council —Uxbridge
- £38,256 - £39,276 a year
- Customer service
- Free parking
- Employee discount
5d
Customer Service and Membership Advisor - Part Time - Guildford Spectrum
Freedom Leisure —Guildford
- Up to £17,230 a year
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Quick apply
2d
Front Of House Assistant- Receptionist (Part-Time)
AURA Veterinary Limited —Guildford
- £28,686.40 a year
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply

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Contact Centre Associate

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£25,500 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Financial services
Communication skills

Full job description

Contact Centre Associate

“Deliver exceptional service. Make a real difference to customers every day.”

At Castle Trust Bank, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

This role is based in Basingstoke on site 5 days a week Monday to Friday 09.00 to 17.30

The role and what you’ll deliver:

We have an exciting opportunity for a Contact Centre Associate to join our growing team in Basingstoke.

In this role, you will be at the heart of our customer experience—supporting customers across our Savings and Omni Capital Retail Finance divisions.

You’ll handle a wide variety of customer queries via phone, email and online messaging, ensuring every interaction reflects our commitment to exceptional service.

Specifically, you will:

Deliver high-quality customer service via telephone, email and online channels
Support customers with savings products, account queries and online services
Assist customers in opening new accounts and managing existing ones
Handle retail finance queries including account balances, payment support and general enquiries
Maintain accurate records and ensure all communications are professional and clear
Build confidence and trust with customers while representing the Castle Trust Bank brand
Adapt to a variety of daily queries in a fast-paced contact centre environment

What you’ll bring:

Essential

Proven customer service experience, ideally in a contact centre or telephone-based role
Confidence handling a high volume of customer interactions
Excellent communication skills (both written and verbal)
Strong attention to detail and ability to manage tasks effectively
A positive, customer-focused mindset with a passion for helping people
Comfortable using multiple computer systems and Microsoft Office products
Self-motivated, organised and able to work both independently and as part of a team
Adaptable and comfortable working in a changing environment

Desirable

Experience within financial services

Recruitment Process

Initial call with HR
On-site interview in Basingstoke with the hiring team

Why join Castle Trust Bank?

Competitive salary is starting at £25,500, rising to £26,500 once fully competent
Annual performance-related bonus (up to 10%)
Generous pension scheme via Hargreaves Lansdown
Life assurance
25 days holiday + bank holidays (with option to buy/sell up to 5 days)
Additional paid volunteering day
Healthcare benefits through Equipsme
Employee Assistance Programme (LifeWorks)
Free eye test vouchers
Discounted gym membership
Season ticket travel loans (where applicable)

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

contact centre jobs in guildford, eng

Contact Centre Associate

999 Emergency Call Handler

People Resolution Centre Advisor

Customer Services Executive

Outpatients Booking Coordinator - Band 4

Customer Service and Technical Advisor (Call Centre)

Customer Success and Support Analyst at everyLIFE Technologies

Business Administrator

Administrator

Adults Social Care Assistant - Connect to Community (C2C) West 2

Adult Learning Tutors - Surreywide

Customer Service Coordinator

Apprenticeship in IT Support

Field Interviewer - Guildford

Housekeeping Assistant

Call Centre and Admin Assistant-

Casework Admin Support

Service Desk Agent

Customer Service and Membership Advisor - Part Time - Guildford Spectrum

Front Of House Assistant- Receptionist (Part-Time)

I want to receive the latest job alerts for contact centre in guildford, eng

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