Customer support representative Work, Jobs in Guildford, Eng (with Salaries)

Metro Guard - Guildford
South Western Railway —Guildford
- £27,941 - £40,292 a year
- Full-time
- Annual leave
- Employee discount
Customer/Fulfillment Service
Fulham Post and Packing (IDEAL Post Limited —London
- Up to £12.71 an hour
- Part-time
- Bilingual
- Spanish
- Customer service
Quick apply
3h
Customer Service Representative - Packaging
ProAmpac Grimsby —London
- £32,000 - £34,000 a year
- Hybrid work
- CRM software
- Customer service
- Organisational skills
Quick apply
Client Success Representative
Woods Food Service —Uxbridge
- £33,092.80 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Service Advisor
Porsche Retail Group —Guildford
- £36,000 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Sales Representative
Claimster Ltd —Gatwick Airport
- £2,050 - £5,000 a month
- Full-time
- English
- Analysis skills
- In-person
Quick apply
Operations Representative
Flexjet —Farnborough
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick apply
Trading Team Manager
B&Q —Guildford
- £32,000 - £35,000 a year
- Part-time
- Annual leave
- Employee assistance programme
9d
Customer Service Representative
Boutagys Ltd —London
- £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
4d
Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
TrustFord —London
- From £14.56 an hour
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Operational Support Officer
HM Courts and Tribunals Service —Reading
- £25,582 a year
- Full-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
12d
Metro Guard - Woking
South Western Railway —Woking
- £27,941 - £40,292 a year
- Full-time
- Annual leave
- Employee discount
4d
Saturday Viewing Assistant
Savills —Guildford
- Part-time
- Sales
- Communication skills
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Guildford
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Service
pelou —London Borough of Croydon
- £24,420.00 - £38,752.33 a year
- Full-time
- Bilingual
- Spanish
- Sales
Quick apply
Customer Service Representative
ELITE MEDIA SOLUTIONS —London
- £14 - £16 an hour
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Services Representative
Stanley Black & Decker —Maidenhead
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Employee discount
Bartender - British Airways Lounges
BaxterStorey UK —Hounslow
- £14.91 an hour
- 8 hour shift
- Hospitality
- Business
- Employee assistance programme
- Employee discount
Quick apply
Test Center Manager (Guildford)
Pearson —Guildford
- Weekend availability
- Customer service
- Windows
- Microsoft Office

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Metro Guard - Guildford

South Western Railway -
Guildford

Apply Now

Job details

Permanent | Full-time
£27,941 - £40,292 a year

Benefits

Annual leave
Company pension
Free or subsidised travel
Employee discount

Full job description

Before applying for this role, please download and read the "Realities of the Guard Role" document attached to the bottom of this advert.

Please note, this advert is to build a talent pool for future vacancies. We cannot guarantee the timeframe for recruitment of this position.

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the team:

Our people are at the heart of our business! You will be joining a team of people that are dedicated to safety and have a passion for delivering exceptional experiences for our customers.

About the job:

As a Guard you will be the centre piece of our on-board service, going above and beyond for our customers, whilst getting them safely to their destination. Every day you will face new challenges whilst managing the train autonomously, this means you will need to be adaptable and proactive. Our highly skilled Guards need to be safety conscious, self-motivated, personable with the ability to multitask, ensuring that all duties are carried out to the highest standard.

Your main responsibilities will be:

Staying alert to danger and ensuring the safety of our customers and colleagues at all times.
You will be an ambassador for SWR and must strive to exceed our customers' expectations.
Managing periods of disruption effectively, whether this is a change to your schedule or changes that will affect our customers journeys.
Guards must be visible throughout journeys, proactively helping our customers, ensuring that everyone has a great & safe journey.
Providing regular announcements, keeping everyone onboard the train up to date with any changes.
You will manage the operational safety of the train, not limited to; customers safely boarding / alighting the train, safely dispatching the train from platforms & maintaining safety for all passengers whilst on-board.
Commercial Guards are required to check passengers have valid tickets and retail tickets when necessary

In emergency situations, our Guards are responsible for getting the right help to the right people, this can mean walking on uneven terrain for sustained periods of time.

You'll need to:

Be prepared for change, as a Guard you will need to be flexible in times of disruption.
Maintain excellent focus and self-motivation for long periods of time.
Be able to multitask and work systematically both in a team environment and autonomously.
Enjoy interacting with customers and colleagues while going over and above to provide a great customer experience.
Be able to recognize and act on changing safety and customer requirements.
Undertake manual handling activities whilst moving through the train & help passengers board / alight the train when needed.

Working pattern:

On average you will work 37 hours per week over 4.5 days.

This will include a mixture of early and late shifts across 7 days.

Additional Information:

Because we always need to be alert, we have very strict requirements around drugs and alcohol and you will need to pass a medical checking your general health and eyesight to be able to be a guard.

Your travel time to the depot you have applied for must not exceed 60 minutes. As public transport will not always be available, a car is preferred.

You must be over the age of 18 and if applicable, you must have a minimum of 12 months on your visa at the time of appointment.

If successful, there will be a period of training in Basingstoke, travel to and from the training centre will be in addition to your working day, however, you will have free travel on SWR services.

Please note that if you are successful at the screening stage you will be invited to attend an assessment in Southampton. Please note that once a date is agreed you will be sent a complimentary travel invite.

The Reward:

£27,941 per annum rising in increments to £40,292 per annum, after completion of training and a further 12 months fully qualified. Plus, associated regional allowance of £1,141.

As well as a competitive salary we offer a variety of valuable benefits, including:

Free duty and leisure travel on SWR services for employee
Free leisure travel for spouse/partner and dependants (criteria dependant)
75% discount on many other train operating companies
An annual leave entitlement of 30 days
Full training and support with development
Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

SWR do not employ for the role of Conductor, our team of highly skilled Guards safely manage our trains whilst in service. The term Conductor may be present during assessments, however, this is not representative of our companies job titles. If you are interested in a Conductor role, this position is comparable.

Apply Now

Refine Your Search

customer support representative jobs in guildford, eng

Metro Guard - Guildford

Customer/Fulfillment Service

Customer Service Representative - Packaging

Client Success Representative

Service Advisor

Sales Representative

Operations Representative

Trading Team Manager

Customer Service Representative

Client Services Manager

Customer Service Advisor

Operational Support Officer

Metro Guard - Woking

Saturday Viewing Assistant

JUNIOR SALES ADVISOR

Customer Service

Customer Service Representative

Customer Services Representative

Bartender - British Airways Lounges

Test Center Manager (Guildford)

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