Department head Work, Jobs in Guildford, Sry (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Play Scheme Leader
Disability Challengers —Guildford
- £15.90 an hour
- Part-time
2d
Learning & Development Manager
Worldwide Flight Services —Heathrow
- Full-time
- In-person
Quick apply
Fleet Refurbishment Executive
HERD GROUP —Addlestone
- £28,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee stock ownership plan
Quick apply
4d
Head of Service for Adult Community Health Services
Royal Surrey NHS Foundation Trust —Godalming
- £81,774 - £93,879 a year
- Full-time
- Management
11d
Marketing Executive
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- CRM software
- Marketing
- Social media management
- Employee assistance programme
- Employee discount
Quick apply
9d
General Administration Assistant EMEA
ANA —Hammersmith
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Work from home
Quick apply
4d
Digital Marketing Manager
Nightingale Hammerson —London
- £44,560 a year
- Full-time
- CRM software
- Management
- English
- Health & wellbeing programme
- Work from home
Quick apply
9d
Property Manager - Residential
SHW Property —South London
4d
Head of Pre-Prep
Bursary —Sandhurst
- Full-time
- School
9d
Concierge
Tylney Hall Hotel —Hook
- Full-time
- Hospitality
- Hotel
Quick apply
Lecturer in Leadership
University of Reading —Reading
- £47,389 - £58,225 a year
- Full-time
- Master's degree
- Business
- Teaching
Lecturer in Organisational Behaviour
University of Reading —Reading
- £47,389 - £58,225 a year
- Full-time
- Master's degree
- Business
- Teaching
Lecturer in Coaching & Organisational Behaviour
University of Reading —Reading
- £47,389 - £58,225 a year
- Part-time
- Master's degree
- Business
- Teaching
Acquisition Training and Onboarding Manager
LRG —Camberley
- Hybrid work
- Sales
- Project management
- Organisational skills
Quick apply
Business Administration Manager
Signature Senior Lifestyle —Kingston upon Thames
- £34,650 - £41,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Associate Scientist, Process Development
MedPharm —Guildford
- Full-time
- IT
- Communication skills
Quick apply
Reception Team Leader
Nuffield Health —Woking
- Up to £29,000 a year
- Full-time
- Front desk
- Employee discount
- Gym membership
Teacher of Science
Holland Park School —London
- Full-time
9d
Partner
DMH Stallard —Guildford
- Hybrid work
- Business development
- IT
- Leadership

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

department head jobs in guildford, sry

Operational Excellence & Process Improvement Lead

Play Scheme Leader

Learning & Development Manager

Fleet Refurbishment Executive

Head of Service for Adult Community Health Services

Marketing Executive

General Administration Assistant EMEA

Digital Marketing Manager

Property Manager - Residential

Head of Pre-Prep

Concierge

Lecturer in Leadership

Lecturer in Organisational Behaviour

Lecturer in Coaching & Organisational Behaviour

Acquisition Training and Onboarding Manager

Business Administration Manager

Associate Scientist, Process Development

Reception Team Leader

Teacher of Science

Partner

I want to receive the latest job alerts for department head in guildford, sry

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