Group manager Work, Jobs in Hackney, Gtl (with Salaries)

Regional Customer Service Manager
Sanctuary Group —London
- £59,291 a year
- Temporary
- Customer service
- Annual leave
- Employee discount
Quick apply
8d
Events & Sales Manager
Home Hospitality —East London
- £45,000 - £50,000 a year
- Full-time
- Restaurant
Quick apply
Senior Complaints Manager
British Business Bank —London
- £55,000 - £67,500 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
Quick apply
5d
Safeguarding Advisor – City and Hackney Safeguarding Partnership
Hackney Borough Council —Hackney
- £52,269 - £54,360 a year
- Full-time
- IT
- Teaching
10d
Lead Worker - Hackney Intervention Team
Thames Reach —Hackney
- £37,750 a year
- Full-time
- Time management
- Employee assistance programme
1d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
General Manager
Urban Gym Group —London
- £40,000 - £50,000 a year
- Full-time
- Communication skills
- Employee discount
Security Manager
UniTrust —London
- £63,700 a year
- Full-time
- Management
- Customer service
- Presentation skills
- Employee assistance programme
- Sick pay
Quick apply
1d
Senior Operations Manager
Global Service Group —London
- From £50,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Free parking
Quick apply
1d
Development Manager
Hackney Borough Council —Hackney
- £66,084 - £69,660 a year
- Full-time
5h
Strategic Account Manager
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
1d
Front of House Manager
N Family Club —London
- £30,243 - £40,706 a year
- Full-time
- Childcare
- Google Suite
- Customer service
- Paid training
- Employee discount
Quick apply
Assistant General Manager (AGM)
Hawksmoor Borough —London
- Up to £66,100 a year
- Overtime
- Restaurant
- Communication skills
- Referral programme
Quick apply
Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
14d
Operations Support Manager
CitySprint —Woodford
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
7d
Co-Production Manager
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Project management
- Communication skills
- Marketing
- Annual leave
7d
In-House Maintenance Manager
Inception Group —London
- £46,000 - £50,000 a year
- Weekend availability
- Carpentry
- Hospitality
- Bar
Quick apply
7d
Group product manager
SECCL —London
- £110,000 - £120,000 a year
- Full-time
- Hybrid work
- Bar
- APIs
- Employee discount
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
5d
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
2d

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Regional Customer Service Manager

Sanctuary Group -
London

Quick apply

Job details

Temporary | Full-time
£59,291 a year
8 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Customer service
Complaint handling

Full job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Regional Customer Service Manager

London

£59,291 per year

37.5 hours per week

Temporary position for up to 12 months

We are recruiting a 12-month opportunity for a Regional Customer Services Manager. You will be working with another RCSM reporting into the Regional Director for Housing London. You and one other will be working closely together, covering specific areas in London. The role that is being recruited covers the London boroughs of Tower Hamlets and Hackney.

For this role you will be managing complex or longstanding enquiries and external stakeholder escalations to support operational teams in order to deliver positive outcomes for customers. Support the implementation and delivery of regional customer engagement strategies.

The job sits within housing services which is responsible for managing homes across England, providing general rented housing, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, tenancy management and customer services support.

The role of Regional Customer Service Manager will include:

Deliver a responsive and customer focused service in line with our customer and corporate strategies, acting as an advocate for customers and seeking to deliver a positive outcome in response to complaints, high profile issues and enquiries
Take ownership and accountability for ongoing, timely and effective communication with customers, identifying customer needs and expectations
Oversee the provision of high quality, detailed and comprehensive responses to customer and external stakeholder enquiries (including MPs, Ombudsman), ensuring a “right first time” approach
Support the operational teams and Regional Director to build effective working relationships with stakeholders, delivering proactive communications to update relevant information and service improvements
Update and maintain all manual and computerised records in an accurate and timely manner to ensure compliance with the Group’s Record Management and Data Protection policies

Skills and experiences:

Recent experience in a similar role
Significant experience of handling complaints
Proven experience of prioritising workloads and an ability to deliver against deadlines
A knowledge and understanding of the political landscape of the region
Significant experience of providing verbal and written communications to a variety of audiences
Proven experience of analysing and diagnosing problems and implementing solutions
Experience of analysing information and producing reports and recommendations

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)

A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Role salary is £59,291

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 16 June 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Association, an exempt charity.

Quick apply

Refine Your Search

group manager jobs in hackney, gtl

Regional Customer Service Manager

Events & Sales Manager

Senior Complaints Manager

Safeguarding Advisor – City and Hackney Safeguarding Partnership

Lead Worker - Hackney Intervention Team

Relationship Manager

General Manager

Security Manager

Senior Operations Manager

Development Manager

Strategic Account Manager

Front of House Manager

Assistant General Manager (AGM)

Experience & Engagement Manager

Operations Support Manager

Co-Production Manager

In-House Maintenance Manager

Group product manager

Duty Operations Manager

Guest Services Manager

I want to receive the latest job alerts for group manager in hackney, gtl

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