Information manager Work, Jobs in Hackney, Gtl (with Salaries)

Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
11d
Regional Customer Service Manager
Sanctuary Group —London
- £59,291 a year
- Temporary
- Customer service
- Annual leave
- Employee discount
Quick apply
6d
Medical Information Client Manager / Team Lead
EVERSANA —London
- Full-time
- Remote
- English
- Microsoft Office
- Project management
Quick apply
Information Governance Officer
Lambeth Council —London
- £44,937 - £47,925 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SharePoint
4d
Works Coordinator
Sanctuary Group —London
- £36,038 - £37,935 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
1d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
13d
Information Sharing Officer
Haringey Council —London
- £35,520 - £36,585 a year
- IT
- Communication skills
5d
Co-Production Manager
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Project management
- Communication skills
- Marketing
- Annual leave
6d
Delivery Manager
APPLY —London
- Full-time
- Hybrid work
- Agile
- AI
- Communication skills
Quick apply
6d
Financial Crime Detection and Control Manager
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- SQL
- Leadership
- Python
- Annual leave
Quick apply
4d
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
4d
Investigation Team Manager
HCPC —London
- £49,000 - £51,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Leadership
Quick apply
1d
Police Staff Investigator - National Domestic Corruption Unit
City of London Police —London
- £42,220 a year
- Monday to Friday
- Hybrid work
- Travel
- Annual leave
- Flexible schedule
4d
Senior Executive Assistant / Business Manager
CareADHD —Canary Wharf
- £50,000 - £60,000 a year
- Microsoft Powerpoint
- Microsoft Outlook
- SharePoint
Quick apply
Finance Officer
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Microsoft Excel
- English
- Annual leave
- Employee assistance programme
4d
Head of Student Immigration Advice and Compliance
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
4d
Project Support Officer
MI6 —London
- £50,740 - £54,938 a year
- Full-time
- Annual leave
Patient Experience Manager
Whittington Health NHS Trust —London
- £47,951 - £56,863 a year
- Full-time
- Leadership
5d
Community Gang Team (CGT) Community Delivery Coordinator
Hackney Borough Council —Hackney
- £44,937 - £45,852 a year
- Weekend availability
- Hybrid work
14d
Head of Equity, Diversity, Inclusion & Belonging
Turn2us —London
- £56,048 - £62,104 a year
- Full-time
- Analysis skills
- In-person
- Annual leave
- Flexible schedule
13d

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Senior Customer Experience Manager

Macmillan Cancer Support -
London

Apply Now

Job details

Permanent
£55,000 - £61,000 a year
11 days ago

Benefits

Company pension
Employee discount
Flexible schedule
Life insurance

Qualifications

Management
Customer service
Continuous improvement

Full job description

Permanent
Full time (34.5 hours)we are open to a conversation about how you work these hours
Hybrid Split between home and our London Office / Shipley Office / Glasgow office: Our Hybrid model for this role will mean 1 day per a week in the office
Salary Range £55000 £ 61000 – benefits and recognition

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

Reporting to the Head of Customer Experience, you will champion and improve the experiences of our supporters, one of our core external audiences. You will lead a team and have overall responsibility for customer experience planning and measurement, ensuring we best meet customer needs and our charitable objectives.

You’ll work with our insight team to build understanding of customers and audience segments, especially the needs of diverse communities and priority audiences. You’ll map the customer journeys and experiences across Macmillan, identifying how we can better meet customer needs, drive income and deliver excellent experiences. You’ll use this insight to develop strategies that drive continuous improvement and draw on your outstanding stakeholder skills to influence change and inspire teams to deliver excellent experiences for our customers.

As an experienced, inclusive line manager, you will role-model the Macmillan behaviours and be a true advocate of our values, showing heart, strength and ambition for the team and our customers.

About you?

The successful candidate will demonstrate:

Excellent customer journey planning and service design experience, across multiple channels and touchpoints

Excellent line management experience, with evidence of building committed, empowered and successful teams

Experience of developing strategies for improving the customer experience including retention methodologies and measuring effectiveness.

Experience navigating complex internal stakeholder environments, using exceptional influence and communications skills, and solid problem-solving to best meet customer needs, find solutions and drive culture change

Significant understanding of how to deliver exceptional branded experiences and improving customer service

Experience of briefing complex insight work and working with data and analytics to turn information into insight and insight into recommendations

Experience of facilitation/training/coaching

What we can offer you?

25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days

Pension matched up to 7.5%

120+ learning and development offers, with access to external professional qualifications

Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm

Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: June 12th
First interview dates: TBC

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team [email protected] for advice, or a conversation on reasonable adjustments.

Apply Now

Refine Your Search

information manager jobs in hackney, gtl

Senior Customer Experience Manager

Regional Customer Service Manager

Medical Information Client Manager / Team Lead

Information Governance Officer

Works Coordinator

Senior Customer Success Manager - UK

Information Sharing Officer

Co-Production Manager

Delivery Manager

Financial Crime Detection and Control Manager

Corporate Guest Services Manager

Investigation Team Manager

Police Staff Investigator - National Domestic Corruption Unit

Senior Executive Assistant / Business Manager

Finance Officer

Head of Student Immigration Advice and Compliance

Project Support Officer

Patient Experience Manager

Community Gang Team (CGT) Community Delivery Coordinator

Head of Equity, Diversity, Inclusion & Belonging

I want to receive the latest job alerts for information manager in hackney, gtl

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