Temporary Accommodation Housing Officer
Civic Recruitment Limited —Waltham Forest
- £22.44 an hour
- Temporary
- Hybrid work
- Customer service
- Case management
- IT
Quick apply
Investigation Officer
Peabody —London
- £44,419 a year
- Hybrid work
- Analysis skills
- Travel
- IT
- Annual leave
12d
Housing Allocations Officer
Broxbourne Council —Cheshunt
- £31,226.52 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Resettlement and Support Officer
Newham Council —Stratford
- £40,182 - £42,060 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
7d
Housing Officer
Sanctuary Group —Welwyn Garden City
- £35,947 - £37,839 a year
- Full-time
- Customer service
- Travel
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Senior Tenancy Support Officer
The City Of London —London
- £46,040 - £51,320 a year
- Full-time
- Hybrid work
- Employee discount
Customer Escalation Officer
L&Q —London
- £27,796 - £31,955 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
2d
Team Leader Tenancy Support Service
Pinnacle Group —London
- £45,000 a year
- Annual leave
- Employee assistance programme
Quick apply
Resident Decant Officer x2
The City Of London —London
- £44,110 - £49,140 a year
- Full-time
5d
Concierge Officer
Islington Council —Islington
- £31,086 - £31,980 a year
- Part-time
- Annual leave
- Employee discount
2d
Supported Housing Officer
Places for People —London
- £35,000 a year
- IT
- Communication skills
- Annual leave
- Employee discount
Housing Solutions Officer (Homelessness)
Broxbourne Council —Cheshunt
- £37,017.76 - £40,115.40 a year
- Full-time
- English
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Property Contract Officer
City of Westminster Council —Westminster
- £42,912 - £57,495 a year
- Administrative experience
- Bachelor's degree
- Communication skills
Neighburhood Housing Officer (Floating)
Tower Hamlets —London
- £42,264 a year
- Hybrid work
- Customer service
- Annual leave
5d
Housing Allocations Officer (P01793)
Welwyn Hatfield Borough Council —Welwyn Garden City
- £28,426 - £30,324 a year
- Hybrid work
- English
- Organisational skills
- IT
- Annual leave
7d
Learning and Development Officer
Supported Living Services Ltd —London
- £32,000 - £35,000 a year
- Full-time
- English
- Microsoft Office
- Driving
Quick apply
5d
Project Officer-Housing
Civic Recruitment Limited —Waltham Forest
- £34.03 an hour
- Temporary
- Data analysis skills
- Microsoft Office
- Travel
Quick apply
4d
Care Co-ordinator
The Riverside Group —Haringey
- £33,180.78 a year
- Weekend availability
- Contracts
- IT
- Care plans
14d
Homeowner Officer
L&Q —London
- £34,381 a year
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Employee assistance programme
2d
Housing Officer
The Social Housing Family CIC —South East London
- £31,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee discount
Quick apply
13d

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Temporary Accommodation Housing Officer

Civic Recruitment Limited
Waltham Forest

Quick apply

Job details

Temporary | Fixed term contract
£22.44 an hour

Qualifications

Report writing
Customer service
GCSE
Complaint handling
Case management
IT
Communication skills
Negotiation
Time management

Full job description

Temporary Accommodation Housing Officer – 12 Month Contract

Location: E17 4JF

Rate: £22.44 per hour (Umbrella)

Working Pattern: Hybrid – 4 days remote, 1 day office-based

Contract: Temporary (12 Months)

Pay: Bi-weekly

Job Description

Summary

This 12-month contract role is pivotal in delivering effective housing management for temporary accommodations owned or managed by the Council. The position ensures properties are safe, compliant, and well-maintained, while providing a resident-focused service. The role involves managing tenancy and license issues, conducting inspections, investigating breaches, and collaborating with residents and partner agencies to support housing stability and achieve positive outcomes.

Key Responsibilities

Housing Management
- Deliver a responsive, resident-focused housing management service.
- Serve as the first point of contact for residents, resolving inquiries promptly.
- Ensure residents understand and adhere to tenancy and license agreements.
- Support residents in transitioning to sustainable housing solutions.

Property Inspections & Compliance
- Conduct inspections of Council-managed and privately managed accommodations.
- Monitor property conditions and compliance with housing standards.
- Identify and address repairs, hazards, and compliance issues.
- Ensure accommodations meet relevant legislation and policies.

Tenancy Management & Enforcement
- Investigate tenancy and license breaches, abandonment, and unauthorized occupation.
- Manage anti-social behaviour (ASB) cases with specialist teams.
- Issue warnings and take enforcement actions as necessary.
- Prepare documentation for legal proceedings and attend court if required.

Fraud Prevention
- Conduct audits to verify occupancy and detect potential fraud.
- Investigate suspected tenancy fraud and refer cases to specialists.
- Maintain accurate records to support investigations.

Resident Support & Safeguarding
- Identify residents needing additional support and make referrals.
- Collaborate with social care, health services, and support providers.
- Participate in multi-agency meetings and case conferences.
- Escalate safeguarding concerns per Council procedures.

Partnership Working
- Coordinate with Repairs, Housing Options, ASB Teams, and other partners.
- Support service improvements across temporary accommodation sites.
- Build positive relationships with residents and partner agencies.

Records & Reporting
- Maintain accurate records using housing management systems.
- Document inspections, actions, and enforcement activities.
- Produce high-standard reports and correspondence.
- Ensure compliance with GDPR and audit requirements.

Working Environment

Hybrid working arrangement: 4 days remote, 1 day office-based.
Regular property inspections and resident visits.
Fast-paced environment managing diverse and complex housing cases.

Person Specification

Knowledge

Essential:

Understanding of homelessness and housing legislation, including the Housing Act 1996 (Part VII).
Knowledge of temporary accommodation duties and tenancy/license management.
Familiarity with housing management principles and best practices.
Awareness of damp and mold issues, repair processes, and property standards.
Understanding of safeguarding responsibilities for vulnerable adults and children.
Knowledge of tenancy breaches, ASB, abandonment, and enforcement processes.
Understanding of GDPR and accurate record-keeping requirements.

Experience

Essential:

Experience in delivering frontline housing management services.
Experience in temporary accommodation, homelessness, or social housing environments.
Experience conducting property inspections and identifying repair issues.
Experience managing tenancy/license breaches and ASB cases.
Experience handling resident complaints and property-related issues.
Experience working with vulnerable households and diverse communities.
Experience maintaining accurate records on housing management systems.

Desirable:

Experience using NEC housing management systems.
Experience preparing cases for legal action or court proceedings.

Skills & Competencies

Excellent communication and customer service skills.
Strong organizational and time-management abilities.
Ability to manage competing priorities and deadlines.
Strong investigation and problem-solving skills.
Ability to assess property conditions and identify risks.
Effective negotiation and conflict resolution skills.
Strong report writing and record-keeping abilities.
High level of IT proficiency and case management system experience.
Ability to work independently and as part of a team.

Qualifications

Essential:

GCSE (or equivalent) in English and Maths.

Desirable:

Relevant housing qualification (CIH or equivalent).
Professional qualification related to housing, homelessness, or tenancy management.

Additional Information

This is a 12-month temporary contract.
Rate: £22.44 per hour (Umbrella).
Hybrid working – 4 days remote, 1 day office-based.
Pay is provided on a bi-weekly basis.
Opportunity to work within a busy and high-performing Housing Service.
Immediate start available.

Quick apply

Refine Your Search

housing officer jobs in hackney

Temporary Accommodation Housing Officer

Investigation Officer

Housing Allocations Officer

Resettlement and Support Officer

Housing Officer

Senior Tenancy Support Officer

Customer Escalation Officer

Team Leader Tenancy Support Service

Resident Decant Officer x2

Concierge Officer

Supported Housing Officer

Housing Solutions Officer (Homelessness)

Property Contract Officer

Neighburhood Housing Officer (Floating)

Housing Allocations Officer (P01793)

Learning and Development Officer

Project Officer-Housing

Care Co-ordinator

Homeowner Officer

Housing Officer

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Temporary Accommodation Housing Officer – 12 Month Contract

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