Customer experience manager Work, Jobs in Halesowen, Wmd (with Salaries)

Customer Experience Manager
Community Housing —Kidderminster
- £53,192 a year
- Full-time
- Customer service
- Leadership
8d
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Retail Sales Assistant
Midlands Air Ambulance Charity —Halesowen
- £12.71 an hour
- Part-time
- Microsoft Office
- Supervising experience
- IT
- Store discount
- Health & wellbeing programme
Quick apply
Customer Experience Manager
Consumer Council for Water —Birmingham
- £40,510 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
- Annual leave
4d
Store Manager
Lovisa —Brierley Hill
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
International Customer Service Manager
DPD Group UK —Oldbury
- £70,500 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
6d
ESG Coordinator
SYR Limited —Stourbridge
- £30,000 - £35,000 a year
- Full-time
- In-person
- Free parking
- Profit sharing
Quick apply
9d
Store Manager
Aldi —Birmingham
- £52,910 - £69,000 a year
- Annual leave
Resident Services Assistant
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- English
- Microsoft Office
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
Customer Service Contact Centre Manager
City of Wolverhampton Council —Wolverhampton
- £52,413 - £56,730 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
10d
Business Support Executive
Shermin Finance Limited —Stourbridge
- £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
6d
Shop Manager
Farmfoods —Smethwick
- £39,889.20 - £48,343.08 a year
- Weekend availability
- Management
- Leadership
- Annual leave
- Employee discount
Quick apply
6d
Tesco Travel Money Advisor
Travelex —Cradley Heath
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Supporter Services Officer
Sense —Birmingham
- £30,206 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Customer Relations Manager
Black Country Housing Group —Tividale
- £39,822.59 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
6d
Insurance Advisor
Gallagher —Brierley Hill
- £30,000 - £32,000 a year
- Full-time
- Sales
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
Independent Living Advisor
People Places Lives Ltd. —Dudley
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Assistant Manager
Farmfoods —Smethwick
- £32,648.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
6d
Hospitality Manager- Birmingham City FC
Levy —Birmingham
- £36,000 a year
- Weekend availability
- Hospitality
- English

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customer experience manager jobs near halesowen, wmd

Customer Experience Manager

Community Housing -
Kidderminster

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Job details

Full-time
£53,192 a year
8 days ago

Qualifications

Customer service
Complaint handling
Leadership

Full job description

We are looking for an experienced and customer focused Customer Experience Manager to lead our Customer Service Centre and Customer Resolution teams. You will create a high performing culture that puts customers at the heart of everything we do, ensuring enquiries, feedback and complaints are handled efficiently, professionally and with a focus on achieving the right outcome first time.

You will lead the management of the Customer Service Centre, ensuring customer contact is handled effectively across all channels and that colleagues have the support, guidance and performance focus needed to deliver a responsive and consistent service. You will also lead the management of customer complaints, including complex and escalated cases, ensuring compliance with the Housing Ombudsman Complaint Handling Code and relevant regulatory standards. Working closely with managers and colleagues across the business, you will help resolve service issues, embed learning from complaints and Ombudsman decisions, and support the development of services that improve the customer experience. You will also oversee customer contact and feedback systems, monitor performance measures, manage supplier relationships and contribute to service planning, reporting and budget management.

As a Customer Experience Manager, you will build a positive and collaborative team culture. You will lead, motivate and develop colleagues, supporting them to deliver excellent customer service and achieve performance targets. You will use your leadership skills to coach and develop teams, encourage continuous improvement and ensure accurate record keeping and consistent service standards. If you are an experienced people leader with strong customer service and complaint handling expertise, a passion for service improvement and the ability to influence positive change, we would like to hear from you.

If you feel you would be the right person for this role, simply click the 'Apply Now' button to start your application.

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Refine Your Search

customer experience manager jobs in halesowen, wmd

Customer Experience Manager

Operations Planning & Delivery Manager

Customer Relationship Manager

Retail Sales Assistant

Customer Experience Manager

Store Manager

International Customer Service Manager

ESG Coordinator

Store Manager

Resident Services Assistant

Customer Service Contact Centre Manager

Business Support Executive

Shop Manager

Tesco Travel Money Advisor

Supporter Services Officer

Customer Relations Manager

Insurance Advisor

Independent Living Advisor

Assistant Manager

Hospitality Manager- Birmingham City FC

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