Incident manager Work, Jobs in Halstead, Ken (with Salaries)

MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Aircraft Refueller
Menzies Aviation —Gatwick Airport
- Full-time
- Quality control
- Data entry
- Leadership
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
Head of Positive Behaviour Support
Kent Autistic Trust —Brompton
- £45,000 - £50,000 a year
- Full-time
- Management
- Leadership
- Communication skills
Quick apply
Positive Behaviour Support (PBS) Lead
Chosen Care Group Ltd —London
- From £45,000 a year
- Full-time
- In-person
- Training & development
- Communication skills
- Employee discount
- Referral programme
Quick apply
Operations Manager
Safetykleen —Maidstone
- £60,000 - £72,000 a year
- 8 hour shift
- Customer service
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
Operational Incident Manager
Govia Thameslink Railway —Crawley
- 12 hour shift
- In-person
- Employee discount
Nominated Individual – Ofsted Supported Accommodation
Elite Children's Care Group —Gravesend
- Leadership
- Communication skills
Quick apply
Airside Officer
British Airways —Gatwick Airport
- £16.26 - £18.48 an hour
- Weekend availability
- Communication skills
- Free parking
- Employee discount
6d
Coordinator - CONNECT User Access Specialist
Metropolitan Police —Bromley
- £40,519 a year
- Full-time
- Hybrid work
- English
- In-person
- Annual leave
- Work from home
13d
Residential Night Concierge
Portico Corporate Reception Management —London
- £32,323 a year
- 12 hour shift
- Customer service
- Conflict management
- Communication skills
- Annual leave
- Life insurance
Quick apply
System and Security Manager
System Simulation —Clerkenwell
- £35,000 - £48,000 a year
- Full-time
- Hybrid work
- English
- Linux
- In-person
Quick apply
13d
Home Claims Handler
Trinity Claims —Tonbridge
- £26,000 - £28,000 a year
- Remote
- Analysis skills
- Free parking
- Annual leave
Quick apply
Operations and QMS Manager
JDT Group —Biggin Hill
- £55,000 - £60,000 a year
- Full-time
- Management
- Project management
- Continuous improvement
- Employee assistance programme
- Sick pay
Quick apply
13d
Regional Performance Manager
OCS Group —Crawley
- Remote
- Continuous improvement
- Mentoring
- Contracts
Quick apply
Site Supervisor ICP (Independent Connections Provider)
JDT Group —Biggin Hill
- £40,000 - £45,000 a year
- Full-time
- Management
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Sick pay
Quick apply
13d
General Services & Facilities Manager
Indra Group UK & Ireland —London
- Hybrid work
- Travel
- Leadership
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Business Incident Manager
Atos —London
- Writing skills
- Continuous improvement
- Communication skills
- Annual leave
Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Bachelor's degree
- Continuous improvement
IT Manager
FundApps —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Life insurance
Quick apply

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MSP 3rd Line Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Cloud infrastructure
Azure
Stakeholder liaison
Mentoring junior staff
Microsoft Exchange
Windows
Network infrastructure
Firewall
DHCP
Service restoration
Virtualisation
Mentoring
SharePoint
Technical writing
Mac OS
Customer support
Customer interaction
Root cause analysis
Communication skills
Microsoft Azure
IaaS
Help desk

Full job description

THIS POSITION IS AN OFFICE BASED ROLE

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you are experienced in 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

5 years’ experience working within an MSP environment - THIS IS A MUST
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

East Grinstead RH19 2HR: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have 5 years or more recent MSP experience?

Work Location: In person

Quick apply

Refine Your Search

incident manager jobs in halstead, ken

MSP 3rd Line Service Desk Technician

Aircraft Refueller

Operational Resilience and Readiness Manager

Head of Positive Behaviour Support

Positive Behaviour Support (PBS) Lead

Operations Manager

Operational Incident Manager

Nominated Individual – Ofsted Supported Accommodation

Airside Officer

Coordinator - CONNECT User Access Specialist

Residential Night Concierge

System and Security Manager

Home Claims Handler

Operations and QMS Manager

Regional Performance Manager

Site Supervisor ICP (Independent Connections Provider)

General Services & Facilities Manager

Business Incident Manager

Manager, Command Centre & Incident Management

IT Manager

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