Customer support and collections team leader Work, Jobs in Hamilton, Slk (with Salaries)

Customer Support and Collections Team Leader
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
CX - Income Assistant (2 Posts) - REQ06427
North Lanarkshire Council —Motherwell
- £29,666 - £31,541 a year
- Hybrid work
- Customer service
- Communication skills
- Annual leave
3d
Credit Controller
Oticon Ltd —Bellshill
- £30,000 - £32,000 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Service Team Manager 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Banking
Credit Controller
BWT UK Ltd —High Blantyre
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Debtor Officer - REQ06325
North Lanarkshire Council —Motherwell
- £29,666 - £31,541 a year
- Customer service
- Annual leave
6d
Manager OTC (Corporate Collections)
Hilton —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Employee stock purchase plan
- Annual leave
5d
Operations Co-Ordinator (3 Posts includ. 2 Temp) - REQ06418
North Lanarkshire Council —Coatbridge
- £33,343 - £36,267 a year
- Temporary
- Supervising experience
- Travel
- Organisational skills
- Annual leave
8d
Financial Crime Risk Transaction Monitoring Control Owner
Barclays —Glasgow
- SQL
- Machine learning
- Communication skills
7.5 Tonne Collection and Delivery Driver
DPD Group UK —Motherwell
- £16.05 an hour
- Full-time
- Heavy lifting
- Driving
- Employee discount
Quick apply
4d
Operations Operative/Collections Driver
Converge Technology Solutions —Bathgate
- £26,500 a year
- Full-time
- IT
- Annual leave
Head of Complex Lending Products - Business Banking
Nationwide Building Society —Glasgow
- From £100,000 a year
- Full-time
- Banking
4d
Senior Financial Support Advisor
Evlo —Glasgow
- Hybrid work
- Financial services
- Communication skills
- Employee discount
Quick apply
Analyst OTC Hotel Accounting (UK Team)
Hilton —Glasgow
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Driver Trainer
Dominos —Glasgow
- Full-time
- Driving
5d
Interim Analyst RTR Banking (12 months FTC)
Hilton —Glasgow
- Full-time
- Hotel
- Accounting
- Banking
- Employee stock purchase plan
- Annual leave
Resort General Manager
Glasgow Westerwood Hotel, Spa & Golf Resort —Glasgow
- Full-time
- Hotel
- Leadership
- Communication skills
- Annual leave
- Life insurance
Quick apply
Surveyor (2 posts) - REQ06326
North Lanarkshire Council —Motherwell
- £43,043 - £56,329 a year
- Travel
- Communication skills
- Negotiation
- Annual leave
3d
Team Leader
Proper Locals - BRA_206 —Rutherglen
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Sr Analyst OTC Hotel Accounting
Hilton —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Employee stock purchase plan
- Annual leave

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customer support and collections team leader jobs near hamilton, slk

Customer Support and Collections Team Leader

Close Brothers -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Continuous improvement
IT
Root cause analysis
Business coaching
Communication skills

Full job description

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join Close Brothers Asset Finance (CBAF) as a Customer Support & Collections Team Leader, where your primary focus will be leading, coaching and developing a high-performing team. You’ll drive consistency, embed best practice, and ensure every interaction reflects our standards and values.

Leading a Glasgow-based team within Customer Support & Collections (CSC), you’ll oversee day-to-day operations, ensuring customers in financial difficulty are supported through a clear, empathetic and compliant contact strategy. You’ll bring proven experience from a regulated collections environment and a strong track record of delivering consistent, high-quality customer outcomes.

RESPONSIBILITIES

Deliver the customer contact strategy for CSC, ensuring consistent, compliant and high-quality approaches across the team, and escalating cases where appropriate and necessary
Lead, coach and develop team members to drive performance, accountability and consistent ways of working
Oversee day-to-day operations, managing workflow, prioritisation and case allocation to ensure timely and effective outcomes
Monitor performance data to identify risks, trends and deviations, taking prompt action to maintain standards
Ensure all customer interactions and case strategies are accurately recorded and aligned to regulatory expectations
Conduct regular quality assurance checks, providing clear feedback and coaching to improve performance and outcomes
Oversee the handling of vulnerable customers and forbearance activity, ensuring appropriate, fair and compliant support
Provide hands-on support during peak periods or where required to maintain service continuity
Lead daily team huddles to review performance, set priorities and address issues at source
Drive continuous improvement by identifying themes, supporting root cause analysis and embedding better practices
Collaborate with wider collections teams to share insights and promote best practice across the business
Support key people processes, including performance reviews, capability development and ensuring compliance with training and competence requirements

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

Experience of dealing with customers in financial difficulty
In-depth knowledge of collections and recoveries regulatory requirements and industry standards
Exceptional communication and stakeholder management skills, with the ability to effectively interact with internal and external stakeholders
Experience of providing coaching and feedback
The ability to assess customer circumstances and identify appropriate strategies, applying judgement and decision-making skills
Strong teamwork skills whilst maintaining individual workload

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Experience of carrying out activity under a Training and Competence scheme
Proficiency in Alfa Financial Software
Exposure to continuous improvement and problem-solving techniques

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [email protected] or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

#LI-CBAFL #LI-JN1 #LI-hybrid

At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.

We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.

We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.

Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.

We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.

Apply Now

Refine Your Search

customer support and collections team leader jobs in hamilton, slk

Customer Support and Collections Team Leader

CX - Income Assistant (2 Posts) - REQ06427

Credit Controller

Customer Service Team Manager 24/7 shift pattern

Credit Controller

Debtor Officer - REQ06325

Manager OTC (Corporate Collections)

Operations Co-Ordinator (3 Posts includ. 2 Temp) - REQ06418

Financial Crime Risk Transaction Monitoring Control Owner

7.5 Tonne Collection and Delivery Driver

Operations Operative/Collections Driver

Head of Complex Lending Products - Business Banking

Senior Financial Support Advisor

Analyst OTC Hotel Accounting (UK Team)

Driver Trainer

Interim Analyst RTR Banking (12 months FTC)

Resort General Manager

Surveyor (2 posts) - REQ06326

Team Leader

Sr Analyst OTC Hotel Accounting

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