Senior customer service representative Work, Jobs in Hamilton, Slk (with Salaries)

Senior Customer Service Representative - Stirling
Convatec —Stirling
- Full-time
- CRM software
- Data analysis skills
- Analysis skills
13d
Senior Buyer
Balfour Beatty —Motherwell
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
Chef Manager
BaxterStorey UK —Hamilton
- £28,000 a year
- Full-time
- Hospitality
- Business development
- Project management
- Employee assistance programme
- Employee discount
Quick apply
Dual Site Branch Manager, Kurt Geiger & Carvela Glasgow
Kurt Geiger —Glasgow
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Customer Service Support
Teledyne Technologies Inc. —Cumbernauld
- Full-time
- ERP systems
- Office experience
- Employee assistance programme
- Employee discount
2d
Sales Development Representative
ElevateHire —Glasgow
- From £25,520 a year
- Full-time
- CRM software
- Customer service
- In-person
- Referral programme
Quick apply
3d
Senior Coordinator
SSE —Glasgow
- £27,000 - £35,000 a year
- Management
- Administrative experience
- Organisational skills
- Employee discount
- Gym membership
2d
Lead Accounts Receivable Representative
Thermo Fisher Scientific —Paisley
- Full-time
- Spanish
- Travel
- Data entry
10d
HR Project Lead
City Building (Glasgow) LLP —Glasgow
- £50,448 - £53,870 a year
- Temporary
- Analysis skills
- Human resources
- Communication skills
- Annual leave
5d
Team Leader - Savings
Shawbrook —Glasgow
- Full-time
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Employee assistance programme
11d
Senior Claims Adjuster
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd —Glasgow
- Customer service
- Communication skills
Quick apply
Site Manager
McConnell Ltd —East Ayrshire
- Full-time
- Microsoft Outlook
- Management
- First Aid Certification
Quick apply
5d
Field Sales Representative
Octopus Energy Group —Glasgow
- £25,300 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Referral programme
Quick apply
Senior Finance Business Partner [Business Improvement]
Network Rail —Glasgow
- £55,596 - £67,813 a year
- Full-time
- Analysis skills
- Budgeting
- Communication skills
11d
Graduate Sales Development Representative - Glasgow
Leyton —Glasgow
- CRM software
- Business development
Women in Field Sales: Venue Sales Rep
Octopus Energy Group —Glasgow
- £26,300 a year
- Full-time
- Customer service
Quick apply
9d
Senior Sales Engineer
Spire Global —Glasgow
- Hybrid work
- Engineering
- Presentation skills
- Bachelor's degree
- Employee stock purchase plan
- Annual leave
Field Service Engineer L3 - Central Belt
Smiths Detection —Glasgow
- Full-time
- Schematics
- Computer literacy
- Engineering
Quick apply
Centre Manager
St Andrew’s College Language Schools —Glasgow
- £18.00 - £887.39 a week
- Weekend availability
- Experience working with children
- School
- Annual leave

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Senior Customer Service Representative - Stirling

Convatec -
Stirling

Apply Now

Job details

Full-time
13 days ago

Qualifications

CRM software
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Mentoring
Customer interaction
Communication skills

Full job description

Amcare by Convatec provides dedicated customer support services to the stoma, continence and wound care community. With a 30 year reputation for delivering high quality homecare services, Amcare by Convatec operates Care Centres in Basingstoke, Cheltenham, Dartford, Lincoln, Nottingham, Runcorn, South Shields and Stirling, supported by a national distribution centre in Sunderland.

The Senior Customer Services Representative is responsible for delivering exceptional customer experience by responding promptly and professionally to customer enquiries, complaints, and order requests. The role ensures customer needs are met efficiently while maintaining high standards of service, accuracy, and compliance. In addition to supporting customers, the Senior Customer Services Representative plays a key role in driving business growth through the execution of referral opportunities, promotion of retention initiatives, and strengthening long term customer relationships.

As a senior member of the team, the role provides day-to-day operational support to the Customer Service Manager, assisting with customer escalations, coaching colleagues, supporting continuous improvement initiatives, and contributing to departmental projects that enhance both service delivery and business performance.

Key Responsibilities:

Acts as a senior point of contact for customer enquiries and escalations.
Delivers exceptional customer service across multiple channels.
Processes customer orders and requests accurately and efficiently.
Process digital and paper prescriptions accurately, ensuring timely order fulfilment and compliance with company procedures
Supports customer retention and business growth initiatives.
With support from Customer Service Manger coaches and mentors’ colleagues to improve performance.
Promotes adherence to quality, compliance, and SOP requirements.
Supports analysis of operational data.
Implements agreed continuous improvement opportunities.
Supports managers with operational delivery, projects, and escalations

Skills & Experience:

Minimum 2/3 years experience in a customer service, customer care, or contact centre environment.
Experience handling customer complaints, escalations, and complex enquiries.
Experience using CRM systems and maintaining accurate customer records.
Excellent verbal and written communication skills.
Demonstrated ability to handle complex customer enquiries and escalations.
Strong empathy and active listening skills.
Effective problem-solving and decision-making capabilities.
Experience coaching, mentoring, or supporting colleagues.
Analytical skills with the ability to interpret operational data.
Advanced knowledge of CRM systems and Microsoft Office applications.
Understanding of quality standards, GDPR, and regulatory compliance.
Highly organised, resilient, and able to manage competing priorities in a fast-paced environment

Working Conditions:

Normal working hours are Monday – Friday from 9am to 5pm, with occasional rotation of Saturdays 9am – 1pm.
Our lines are open from 8am to 8pm, hence there might be occasionally the need to cover outside of normal working hours.

Ready to join us?

At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

#LI-GM1

#LI-Onsite

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.

Apply Now

Refine Your Search

senior customer service representative jobs in hamilton, slk

Senior Customer Service Representative - Stirling

Senior Buyer

Customer Contracts Manager

Chef Manager

Dual Site Branch Manager, Kurt Geiger & Carvela Glasgow

Customer Service Support

Sales Development Representative

Senior Coordinator

Lead Accounts Receivable Representative

HR Project Lead

Team Leader - Savings

Senior Claims Adjuster

Site Manager

Field Sales Representative

Senior Finance Business Partner [Business Improvement]

Graduate Sales Development Representative - Glasgow

Women in Field Sales: Venue Sales Rep

Senior Sales Engineer

Field Service Engineer L3 - Central Belt

Centre Manager

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