Care coordinator quality and compliance home care Work, Jobs in Hampstead, Gtl (with Salaries)

Patient Experience and Quality Coordinator
Banning Dental Group —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Quality control
- Travel
- Work from home
- Employee discount
Quick apply
9d
Care Coordinator
Right at Home Central London —London
- From £16 an hour
- Part-time
- Software troubleshooting
- Care experience
- English
- Store discount
- Employee discount
Quick apply
On Call Coordinator
Vincentian Care Plus —London
- From £13.25 an hour
- Part-time
- Hybrid work
- Customer service
- Computer literacy
- Care experience
- Work from home
- Referral programme
Quick apply
Domiciliary Care Manager (Full Time)
Rhythmic Care UK Ltd —Ilford
- £40,611 - £50,000 a year
- Full-time
- Management
- English
- Travel
- Annual leave
Quick apply
Care Coordinator
Cera Care —Kingston upon Thames
- £17,386 a year
- Employee assistance programme
- Employee discount
4d
Regional Facilities Coordinator
Glenholme Healthcare Ltd —Eton
- £36,000 - £38,000 a year
- Full-time
- Maintenance
- Administrative experience
- Plumbing
- Employee assistance programme
Quick apply
Compliance Officer
Carnall Farrar —London
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
Housing Coordinator
Civic Recruitment Limited —London
- £28.30 an hour
- Temporary
- English
- Microsoft Office
- Analysis skills
Quick apply
5d
Care Coordinator
Acacium Group —London
- £26,000 a year
- Full-time
- Remote
- Customer service
- Employee assistance programme
Quick apply
3d
Technical Certification & Testing Coordinator
BRE Group (Building Research Establishment) —Watford
- £35,000 - £38,000 a year
- Hybrid work
- Microsoft Office
- Analysis skills
- Travel
- Free parking
6d
Healthcare Recruiter
Paragon Home Healthcare —Richmond
- £30,000 - £33,000 a year
- Full-time
- Travel
Regional Facilities Coordinator
Glenholme Specialist Healthcare —Eton
- £36,000 - £38,000 a year
- Full-time
- Maintenance
- Administrative experience
- Plumbing
- Employee assistance programme
Quick apply
10d
Care Coordinator
All4one Care Services Limited —London
- £14 - £15 an hour
- Full-time
- Supervising experience
- Driving
- Organisational skills
- Free parking
Quick apply
12d
Utility Service Coordinator
M Group —Dartford
- Annual leave
- Employee assistance programme
3d
Partner Operations Coordinator
News Corp —London
- CRM software
- Google Suite
- Microsoft Excel
- Annual leave
- Employee discount
9d
Technical Certification & Testing Coordinator
BRE —Watford
- £35,000 - £38,000 a year
- Hybrid work
- Microsoft Office
- Analysis skills
- Travel
- Free parking
Care Coordinator with driving licence
Rapid Improvement Care Agency —Mitcham
- £26,000 - £28,000 a year
- Full-time
- Supervising experience
- Travel
- Organisational skills
Quick apply
2d
Care Coordinator in North Kensington
Caremark - Home Care in Kensington, Chelsea and Westminster —North Kensington
- £24,000 - £27,000 a year
- Weekend availability
- Annual leave
- Flexitime
Quality and Patient Safety Team Coordinator
Homerton Healthcare NHS Foundation Trust —London
- £34,186 - £37,389 a year
- Full-time
- Nursing home
- Data entry
4d
Care Co-ordinator
Fairplacecare Limited —Barking and Dagenham
- £24,420 - £26,402 a year
- Full-time
- Customer service
- Organisational skills
- IT
Quick apply
4d

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care coordinator quality and compliance home care jobs near hampstead, gtl

Patient Experience and Quality Coordinator

Banning Dental Group -
London

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
9 days ago

Benefits

Cycle to work scheme
Company pension
Work from home
Company events
Employee discount
Referral programme

Qualifications

Customer service
Quality control
Mentoring
Business coaching
Communication skills

Full job description

Job Title: Patient Experience & Quality Coordinator

Job Type: Full Time Permanent

Location: Remote (UK) with regular travel to clinics
Reports: Business Director

Salary: £30,000 - £35,000 per annum + performance bonus

About Banning Dental Group & Skin Clinique

At Banning Dental Group, we are committed to transforming the way patients experience dental and skin care. Inspired by Scandinavian principles of accessibility, innovation, and exceptional service, we believe every patient interaction should be warm, welcoming, and focused on delivering outstanding outcomes.

As we continue to grow, maintaining consistency across every patient touchpoint becomes increasingly important. This role has been created to ensure that every clinic delivers the exceptional service, professionalism, and patient experience expected of the Banning brand.

Overview Of The Role

As part of our continued growth, we are introducing a new role within our operations structure: Patient Experience & Quality Coordinator.

This role is responsible for ensuring our clinics consistently deliver exceptional patient experiences and maintain the standards expected across Banning Dental Group and Skin Clinique. Working closely with Practice Managers, Reception Teams, and Operations, you will support recruitment, onboarding, training, auditing, and continuous improvement initiatives.

Acting as a champion of patient experience, you will regularly assess clinics, identify opportunities for improvement, and help develop high-performing reception and clinic host teams across the group.

This position is ideal for someone who has a passion for customer service, enjoys coaching others, and has a keen eye for detail and operational excellence.

Key Responsibilities

· Patient Experience Standards - Ensure every clinic consistently delivers a warm, welcoming, and professional patient experience in line with Banning standards.

· Clinic Quality Audits - Conduct regular clinic visits, audits, and quality assessments to identify strengths, opportunities, and areas for improvement.

· Reception Recruitment Support - Support the recruitment process for Receptionists and Clinic Hosts, helping identify candidates who align with Banning's culture, values, and service standards.

· Reception Training & Development - Deliver onboarding, coaching, and ongoing development support for Receptionists and Clinic Hosts across the group.

· Mystery Shopping & Quality Control - Review patient interactions, enquiry handling, telephone standards, and front-of-house processes to ensure consistency and excellence.

· Patient Journey Improvement - Identify opportunities to improve patient experience, service delivery, and operational efficiency throughout the patient journey.

· Standards & Compliance Monitoring - Ensure clinics consistently follow company procedures, service standards, and patient communication guidelines.

· Feedback & Insight Reporting - Gather patient and operational feedback, identify trends, and provide recommendations for continuous improvement.

· Cross-Department Collaboration - Work closely with Operations, Practice Managers, Marketing, Concierge, and Reception Teams to support wider business objectives.

Must-Have Attributes

· Customer Service Excellence - Passionate about delivering exceptional experiences and creating positive patient interactions.

· Training & Coaching Ability - Confident supporting, mentoring, and developing team members to achieve high standards.

· Strong Communication Skills - Able to communicate professionally and confidently with patients, teams, and senior stakeholders.

· Organisation & Attention to Detail - Highly organised with a keen eye for consistency, presentation, and service quality.

· Proactive Approach - Takes initiative to identify opportunities for improvement and implement positive change.

· Problem Solving Skills - Able to identify issues quickly and work collaboratively to find practical solutions.

· Relationship Builder - Builds strong working relationships across multiple clinics and departments.

· Basic Dental Knowledge - A basic understanding of dental treatments and patient journeys would be beneficial but is not essential.

· Flexibility & Travel - Comfortable travelling regularly between clinics to support training, audits, and quality improvement initiatives.

Benefits

· Competitive Salary

· Company Pension

· Employee Discounts on Treatments

· Opportunities for Career Development

· Supportive and Collaborative Work Environment

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Referral programme
Work from home

Application question(s):

Do you have experience in a customer service focused role?
Are you able to commute to all Banning locations?

Work Location: Hybrid remote in London

Quick apply

Refine Your Search

care coordinator quality and compliance home care jobs in hampstead, gtl

Patient Experience and Quality Coordinator

Care Coordinator

On Call Coordinator

Domiciliary Care Manager (Full Time)

Care Coordinator

Regional Facilities Coordinator

Compliance Officer

Housing Coordinator

Care Coordinator

Technical Certification & Testing Coordinator

Healthcare Recruiter

Regional Facilities Coordinator

Care Coordinator

Utility Service Coordinator

Partner Operations Coordinator

Technical Certification & Testing Coordinator

Care Coordinator with driving licence

Care Coordinator in North Kensington

Quality and Patient Safety Team Coordinator

Care Co-ordinator

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