Patient services manager Work, Jobs in Hampstead, Gtl (with Salaries)

Patient Services Manager
Physio on the Green —London
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Administrative experience
Quick apply
Patient Advice & Liaison Service (PALS) Manager
University College London Hospitals NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Continuous improvement
- Team management
7d
Assistant practice manager
Kerban Projects —London
- From £15 an hour
- Part-time
- English
- Microsoft Office
- Administrative experience
Quick apply
Urgent Care Badge Support Officer
London Councils —London
- £31,977 - £35,888 a year
- Full-time
- Hybrid work
- Maths
- Data entry
- Organisational skills
Quick apply
12d
Care Coordinator
Guy's and St Thomas' NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Teaching
1d
Phlebotomist
Randox Laboratories —St Johns Wood
- Weekend availability
- Computer literacy
- Data entry
- Front desk
12d
Multi-Site Patient Services & Operations Manager
Love Teeth Dental —Sutton
- £35,000 - £45,000 a year
- Full-time
- Recruiting
- Organisational skills
- Front desk
Quick apply
1d
NHS Operations Supervisor
Harrow Road Health Centre —London
- From £14 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- GP surgery experience
- Store discount
- Annual leave
Quick apply
Patient Coordinator
Imperial College Health Centre —South Kensington
- £14.15 - £15.15 an hour
- Full-time
- Word processing
- Computer literacy
- Organisational skills
- Sick pay
Quick apply
Clinical Services Manager - 0-19 Universal Services
Central London Community Healthcare NHS Trust —London
- £72,719 - £83,505 a year
- Full-time
- Management
- Continuous improvement
- Rehabilitation centre
12d
NHS Assistant Practice Manager
Harrow Road Health Centre —London
- From £14 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- GP surgery experience
- Store discount
- Annual leave
Quick apply
Resident Liaison Officer
Bell Building Projects Ltd —London
- Part-time
- CRM software
- Microsoft Outlook
- English
HPL – Global Studies – NCUK Centre
Malvern International PLC —London
- From £25 an hour
- Master's degree
- University
- Travel
Quick apply
Mental Health & Acute Trusts Partnership Lead
Change Grow Live —London
- £40,889.21 - £45,583.51 a year
- Communication skills
- Employee discount
- Referral programme
Patient Engagement Manager
Phoenix Hospital Group —London
- CRM software
- Business development
- Leadership
Quick apply
Neighbourhood Administrator
Lambeth GP Federation —London
- £34,186.00 - £37,388.40 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Data entry
- Work from home
Quick apply
2d
Reception Supervisor NHS - Patient Services
Penrose Health —London
- Full-time
- Vital signs
- Continuous improvement
- Organisational skills
Quick apply
1d
Practice Care Navigator
Islington GP Federation —London
- £13.03 an hour
- Part-time
- Word processing
- Data entry
- Organisational skills
Quick apply
16h
Case Manager
Central London Community Healthcare NHS Trust —London
- £55,524 - £62,652 a year
- Full-time
- Case management
- Rehabilitation centre
- Patient care
8d
Estates Manager
HCA International —London
- Up to £65,000 a year
- Full-time
- Hospital
- Engineering
- Organisational skills
- Employee discount

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Patient Services Manager

Physio on the Green
London

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Benefits

On-site gym
Company pension
Private medical insurance

Qualifications

Practice management
Management
Customer retention
Operations management
Financial reporting
Patient appointment coordination
GCSE
Coaching
Infection prevention & control
Practice management software
English
Complaint handling
Client relationship development
Patient service
Performance management
Administrative experience
Business development
Supervising experience
Compliance management
Continuous improvement
Care Quality Commission compliance oversight
Client services
Healthcare practice management
Recruiting
Organisational skills
IT
Management reporting
Care Quality Commission standards
Capacity planning
Appointment scheduling
Training & development
Financial management
Account management
Leadership
Team motivation leadership
Communication skills
Team management in senior healthcare role
Marketing
Corporate regulatory compliance oversight
Operations leadership experience
Physiotherapy

Full job description

About Us

We are a modern, private physiotherapy clinic based in Parsons Green, London, with a friendly, hardworking and supportive team. We pride ourselves on delivering exceptional, evidence-based care in a welcoming, community-focused environment where both our patients and our staff feel valued.

As our clinic continues to grow, we are looking for an experienced Practice Manager to lead our daily operations, support our team, and help drive the continued success of the business.

The Role

This is a hands-on leadership role responsible for the smooth and efficient running of the practice. You will oversee the day-to-day operations of the clinic, lead and develop our reception and administrative teams, ensure exceptional patient service, maintain high standards of compliance, and work closely with the Directors to achieve the clinic's operational and commercial goals.

We are looking for someone who thrives in a fast-paced private healthcare environment, enjoys leading people, takes ownership of their work, and is passionate about delivering outstanding patient experiences.

Key Responsibilities

Operational Management

Oversee the day-to-day running of the clinic, ensuring efficient and effective operations.
Manage clinic capacity, appointment scheduling, and resource planning.
Continuously improve operational processes and patient pathways.
Resolve operational issues quickly and effectively.

Team Leadership

Lead, motivate, and support the reception and administrative teams.
Recruit, induct, train, and develop team members.
Conduct regular performance reviews and provide coaching where needed.
Foster a positive, collaborative, and high-performing workplace culture.

Patient Experience

Ensure every patient receives a professional, friendly, and seamless experience.
Handle patient feedback, concerns, and complaints with professionalism.
Drive patient retention through exceptional customer service.

Financial & Insurance Management

Oversee private medical insurance (PMI) billing, invoicing, and account management.
Liaise with insurers to ensure timely authorisations and payments.
Monitor outstanding accounts and maintain accurate financial records.
Support the Directors with financial reporting, KPIs, and business performance.

Compliance & Governance

Ensure compliance with all relevant healthcare regulations and company policies.
Maintain accurate practice documentation and records.
Oversee GDPR compliance, safeguarding, health and safety, and infection prevention procedures.
Prepare for audits and maintain high operational standards.

Business Development

Identify opportunities to improve efficiency and profitability.
Support marketing initiatives and patient growth strategies.
Monitor key performance indicators and contribute to achieving business objectives.

About You

You are an experienced healthcare manager who combines excellent organisational skills with strong leadership abilities. You enjoy building positive relationships with patients and colleagues and are confident managing multiple priorities while maintaining exceptional standards.

Essential Requirements

Previous experience managing or supervising a team within a private healthcare environment (physiotherapy, private GP, dental, or similar).
Experience with private medical insurance (PMI) billing and insurer liaison.
Strong operational and administrative management experience.
Excellent leadership and people management skills.
Outstanding communication and interpersonal skills.
Highly organised with exceptional attention to detail.
Strong IT skills and confidence using practice management software.
Ability to work independently, solve problems, and make informed decisions.

Desirable

Experience managing business performance and KPIs.
Experience supporting recruitment and staff development.
Knowledge of CQC requirements and healthcare compliance.
Experience implementing process improvements.
Previous experience within physiotherapy or musculoskeletal healthcare.

We Are Looking For Someone Who Is

An inspiring and supportive leader.
Passionate about delivering outstanding patient care and service.
Professional, approachable, and compassionate.
Proactive, organised, and solutions-focused.
Commercially aware with a continuous improvement mindset.
Comfortable taking ownership and accountability.
A positive role model who leads by example.

Why Join Us?

Work within a modern, well-established private physiotherapy clinic.
Supportive and collaborative team culture.
Opportunity to influence and shape the future of the practice.
Ongoing professional development.
Company pension.
A role where your ideas and leadership will genuinely make a difference.

Interviews:

Telephone screening will take place during the week commencing 3rd August, followed by face-to-face interviews for shortlisted candidates.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
On-site gym

Ability to commute/relocate:

London SW6 4QT: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have experience with private medical insurance (PMI) billing, invoicing, or liaising with insurance companies?
What skills do you have to support the running of a busy physiotherapy clinic?

Education:

GCSE or equivalent (required)

Experience:

Practice management: 2 years (required)
customer service: 3 years (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

patient services manager jobs in hampstead, gtl

Patient Services Manager

Patient Advice & Liaison Service (PALS) Manager

Assistant practice manager

Urgent Care Badge Support Officer

Care Coordinator

Phlebotomist

Multi-Site Patient Services & Operations Manager

NHS Operations Supervisor

Patient Coordinator

Clinical Services Manager - 0-19 Universal Services

NHS Assistant Practice Manager

Resident Liaison Officer

HPL – Global Studies – NCUK Centre

Mental Health & Acute Trusts Partnership Lead

Patient Engagement Manager

Neighbourhood Administrator

Reception Supervisor NHS - Patient Services

Practice Care Navigator

Case Manager

Estates Manager

I want to receive the latest job alerts for patient services manager in hampstead, gtl

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