Account administrator Work, Jobs in Hanley, Sts (with Salaries)

Mortgage Processing Administrator
Leek Building Society —Leek
- £24,497 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
Quick apply
9d
Purchase Ledger/Accounts Administrator
Ableworld UK Ltd —Nantwich
- £25,100 - £26,100 a year
- Full-time
- Computer literacy
- QuickBooks
- Data entry
- Free parking
- Store discount
Quick apply
5d
Digital Customer Experience Administrator - FTC
MetroRod Ltd —Macclesfield
- £27,839 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Digital Customer Experience Administrator
MetroRod Ltd —Macclesfield
- £27,839 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Account Administrator
Radius Limited —Crewe
- £26,000 a year
- Full-time
- Employee assistance programme
Quick apply
11d
Accounts Payable Assistant - 12month FTC
Waters Corporation —Wilmslow
- Hybrid work
- Communication skills
- Annual leave
Business Administrator - Trade Finance Team
The Access Bank UK —Northwich
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- Typing
- Employee assistance programme
Quick apply
Part-Time Accounts Administrator
Karntek —Stafford
- Part-time
- Salesforce
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
13d
Invoicing Administrator
Halfords —Stafford
- Overtime
- Hybrid work
- Microsoft Word
- Communication skills
- Work from home
- Employee discount
Senior Finance Admin Clerk
Together —Cheadle
- Full-time
- Customer service
- Communication skills
Quick apply
Customer Account Administrator
Furniture Link —Telford
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
- Employee discount
Quick apply
3d
Client Data Administrator (12 month FTC)
TrinityBridge —Northwich
- Overtime
- Computer literacy
- Data entry
- Communication skills
Financial Services Operations Administrator
TrinityBridge —Northwich
- Overtime
- Computer literacy
- Data entry
- Communication skills
Receptionist/Administrator
BLZ Limited —Cheadle Hulme
- £24,000 - £28,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Administrative experience
- Free parking
Quick apply
Bookkeeper & Finance Administrator
Kickback Coffee Roasters Ltd —Bollington
- £21 - £25 an hour
- Organisational skills
Quick apply
9d
Driver Planning Administrator
TTC Group —Telford
- £25,942 a year
- Full-time
- Continuous improvement
Bookkeeper / Office Administrator
Disley and High Peak Accountants —Stockport
- £12,480 - £14,144 a year
- Part-time
- Microsoft Word
- Organisational skills
- Front desk
Quick apply
Global Payroll Administrator
CE Global Partners —Nantwich
- Full-time
- Hybrid work
- Communication skills
- Referral programme
Quick apply
Payroll Administrator
Elior UK —Macclesfield
- £24,990 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Office Administrator
Cowgills —Hazel Grove
- Word processing
- Writing skills
- Microsoft Office
Quick apply

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Mortgage Processing Administrator

Leek Building Society -
Leek

Quick apply

Job details

Full-time | Fixed term contract
£24,497 a year
9 days ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Stakeholder liaison
Process improvement
Complaint handling
Change management
Risk management
Organisational skills
Software testing
Computer skills
Customer interaction
Fraud prevention and detection
Communication skills

Full job description

Location: Hybrid working with 2 days per week in our Head Office (Leek, Staffordshire) and the remaining time remotely.

Employment type: Full-time, 12 Month Fixed Term position.

Salary: £24,497

Working hours: 35 hours per week, worked flexibly.

Reports to: Underwriting Manager

The Organisation

At Leek Building Society, we pride ourselves on being a force for good. We exist to help our communities grow, so they can do great things today and even better things tomorrow.

Our colleagues are one of the communities we support. Weve created an inclusive, engaging workplace where colleagues have the freedom to be themselves and grow their careers.

Were proud to be an awardwinning employer, accredited as a Great Place to Work based on our latest colleague survey, and were equally proud to have been recognised externally for the work we do - winning Best Building Society and Best Specialist Mortgage Provider at the 2026 British Bank Awards.

Job Purpose & Scope

To work as part of the Mortgage Operations function with responsibility for processing new mortgage applications from receipt through to offer stage, in a compliant manner and in line with the Societys policies/procedures and service level agreements. All activities must be delivered whilst offering exceptional levels of customer service whilst ensuring that the Societys interests are fully protected. The job holder will challenge processes with a view to improving customer service and business efficiency.

Duties and Key Responsibilities

Main areas of work:

Input and process all mortgage applications using the various mortgage systems.
Liaise with mortgage intermediaries and customers to request all supporting relevant documentation in a timely manner, ensuring requests are complete and accurate (right first time).
Ensure the application remains within the criteria of the relevant product conditions, the Responsible Lending policy and systems manual whilst processing.
Be vigilant with regard to potential fraud and escalate any concerns to Line Manager or Senior Underwriter.
Obtain and accurately review Credit Bureau information and take any necessary actions.
Accurately produce Mortgage Offers, applying the appropriate conditions as required.
Chase cases within own control in order to meet all service standards.
Provide assistance to all Mortgage Operations administrative processes where required.

Communications:

Engage effectively with customers and intermediaries, keeping all parties up to date with progress, chasing documentation required to support the application, within required timescales.
Request appropriate references, valuation reports etc. ensuring all necessary documentation received meets the Societys lending criteria.
Manage telephone calls to and from internal /external customers regarding queries on mortgage applications.
Review and manage correspondence and enquiries, responding effectively within Service Level Agreements.
Systems:
Assist with the testing of any new software releases on Activate and identify solutions to any system based problems, logging errors with SOPRA where necessary.
Maintain the applicable sections of the Systems/Process Manuals.
Ensure all relevant systems are updated following each touchpoint.

MI:

Assist with the preparation of relevant MI for own area of work as required.

Change:

Help embed change including new processes, procedures and systems updates and to provide feedback and suggestions for process improvements.

Risk:

Identify and mitigate as appropriate, all business risks in relation

To carry out any other duties as may reasonably be required

Person Specification

Qualifications & Knowledge

Computer literate with knowledge of Word and/or Excel
Knowledge of Initiate / Activate and CSR systems desirable.
Knowledge of Lending Policy (training provided).
CeMAP is desirable.
Knowledge of mortgage regulations applicable to own area of work.

Experience

Experience of an administration type role
Experience and knowledge of mortgage processing is desirable.

Skills & Abilities

Good organisational skills and the ability to prioritise workload.
Excellent communication skills (written and verbal) at all levels is accurate and professional in communications.
Ability to work as part of a team and on own initiative to achieve common goals and contributes to good team morale.
Excellent interpersonal skills are required to clearly explain and justify the reasoning behind a particular request for information.
A consistent friendly approach to customers whilst promoting a professional image of the department and ultimately the Society is essential.
Supports own and wider teams to achieve objectives - willing to offer assistance and support to other business areas when required.
Working with team to tight time constraints e.g. to meet Service Level Agreements and to offer high levels of customer service.
Uses own judgement to solve day to day problems and takes ownership of complaints and issues and aims to resolve.
Resilient in changing and demanding circumstances.
Identifies process improvements in order to enhance customer service and business efficiencies.

Other Requirements

Travel to other business locations when required
A Basic DBS check will be undertaken upon an offer of employment.

Benefits

35 hour working week (full-time)
7.5% employer pension contribution
Minimum of 26 days paid holiday a year, plus bank holidays
Holiday purchase/sale scheme
Free health screening
24/7 GP access for you and your close family
Comprehensive mental health support including counselling sessions and mental health first aiders
Workplace savings account with £100 bonus when you save regularly
Enhanced sick and family leave pay from day 1
Sick Pay guaranteed for 6 months for major illnesses
Life assurance of 4 times your annual salary
Continuous development opportunities
Retailer discounts and salary sacrifice/deduction schemes
Were open to discussing working flexibly
Onsite gym at Head Office

If the above sounds like something youd thrive at, wed love to hear from you

Quick apply

Refine Your Search

account administrator jobs in hanley, sts

Mortgage Processing Administrator

Purchase Ledger/Accounts Administrator

Digital Customer Experience Administrator - FTC

Digital Customer Experience Administrator

Account Administrator

Accounts Payable Assistant - 12month FTC

Business Administrator - Trade Finance Team

Part-Time Accounts Administrator

Invoicing Administrator

Senior Finance Admin Clerk

Customer Account Administrator

Client Data Administrator (12 month FTC)

Financial Services Operations Administrator

Receptionist/Administrator

Bookkeeper & Finance Administrator

Driver Planning Administrator

Bookkeeper / Office Administrator

Global Payroll Administrator

Payroll Administrator

Office Administrator

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