Technical support Work, Jobs in Hanley, Sts (with Salaries)

IT Infrastructure Support Technician
BSW Timber —Stoke-on-Trent
- Full-time
- Windows
- Microsoft Office
- In-person
- Employee discount
Quick apply
12d
VodafoneThree - Incident Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Sales
- Continuous improvement
- Employee discount
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Azure
- Computer Science
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
5d
IT Technician
Sumer —Stoke-on-Trent
- Hybrid work
- Azure
- Windows
- Scripting
Quick apply
13d
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Annual leave
7d
IT Recycling Specialist
Converge Technology Solutions —Stafford
- £30,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- Business development
7d
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Microsoft Office
Quick apply
Helpdesk Administrator
Cygnet —Stoke-on-Trent
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee discount
- Referral programme
5d
Service Coordinator (Helpdesk)
ISS Facility Services —Stoke-on-Trent
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Site Network - Technical Support
Radius Limited —Crewe
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Service Delivery Engineer
Cencora —Stoke-on-Trent
- £32,000 a year
- Full-time
- Azure
- Travel
- APIs
1h
AI Development Coach
Apprentify Group —Wilmslow
- Full-time
- Hybrid work
- Travel
- Mentoring
- AI
- Annual leave
IT Specialist - Skilled 2nd line support / 3rd line support
Marine Systems Technology —Winsford
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
20h
1st Line Analyst - Stafford DC
Pets at Home —Stafford
- £28,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Employee discount
13d
Support Specialist, Tier 1
Fourth —Macclesfield
- Customer service
- Microsoft Office
- Hotel
- Flexible schedule
- Life insurance
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick apply
HR Systems Administrator
Elior UK —Macclesfield
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Human resources
- Organisational skills
Quick apply
12h
Software Support Specialist (WMS)
Pets at Home —Stafford
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Driving
- Travel
5d
Senior Systems Administrator
Muller Group —Market Drayton
- Full-time
- Microsoft Office
- Travel
- IT
- Employee discount
- Bereavement leave
IT Administrator
CTS Wholesale Ltd —Burton-On-Trent
- £26,500 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
Quick apply
5d

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technical support jobs near hanley, sts

IT Infrastructure Support Technician

BSW Timber -
Stoke-on-Trent

Quick apply

Job details

Full-time
12 days ago

Benefits

Cycle to work scheme
Employee discount

Qualifications

Microsoft Windows Server
Driving Licence
Windows
Microsoft Office
IT support
VMWare
Communication skills
Active Directory

Full job description

Job Advert

IT Infrastructure Support Technician

Location: Site-Based, Stoke-on-Trent (with responsibility for group-wide IT support)

Reporting to: IT Support Manager

The Role:

This is an onsite role to be based at our Stoke-on-Trent site, you’ll play a pivotal role in providing IT support across all our group sites. As an IT Infrastructure Support Technician, you will provide front line system users with computer support and IT maintenance – from the initial customer request through to final resolution. You’ll troubleshoot and resolve issues relating to hardware, networking, operating systems, and applications while effectively communicating technical advice to non-technical audiences.

Key Responsibilities:

Deliver 1st line technical support by monitoring and prioritising user requests via the IT helpdesk system, ensuring tickets are assigned, resolved, and closed within SLAs.
Provide IT support across all group sites, including troubleshooting and resolving software and hardware issues and providing support for Office 365 applications.
Respond to system alerts and escalate issues when necessary.
Monitor and maintain backup systems across the business.
Assist in the installation and configuration of networking infrastructure and other IT equipment at various locations.
Configure and maintain computers, tablets, and mobile phones for users across the group.
Onboarding of new users and decommissioning of leavers to the business, maintain the asset register of all IT equipment been issued or returned to IT.
Collaborate with the broader IT team, including Infrastructure, Software, and Security teams, to deliver comprehensive support.

About You:

To succeed in this role, you’ll need a strong background in IT support and the ability to work across multiple sites in a fast-paced environment.

Essential Skills and Experience:

Strong knowledge of Windows operating systems, including installation, configuration, and troubleshooting.
Hands-on experience with Microsoft Office 365 support.
Excellent communication and problem-solving skills, with the ability to explain technical issues to non-technical audiences.
A full UK driving licence and flexibility to travel to group sites as required.

Desirable Skills (Training Provided):

Experience with Windows Server, including Active Directory.
Familiarity with VMware and backup systems.

About BSW:

BSW Group is the largest timber and forestry business in the UK, with operating divisions spanning the whole supply chain, from tree nurseries and woodland management to sawmilling and pallets.

We market 35 million saplings annually through the country’s leading commercial tree nursery, have planted a billion trees through Tilhill Forestry, supply sustainable timber products to an array of industries as BSW Timber, and manufacture millions of pallets a year as Scott Pallets. We work to keep industry moving and aim to be the most technically advanced timber business in the country.

BSW operates as a collection of experts – an interconnected circle, where everyone and everything works together, allowing the business to constantly innovate as our people thrive.

With an ethos to use everything and waste nothing, we leverage technology and cutting-edge practices to supply the diverse demands of the UK, helping to build sustainable worlds.

Benefits:

In return, you can look forward to developing a long-term career with one of the industry’s leading employers. As well as the competitive salary, this position includes other benefits such as:

The role comes with a competitive pay and benefits package
Discounted rates on BSW products, including Woodfuel Direct.
Access to an employee benefits portal with exclusive deals and discounts on high street brands, utilities, dining, and more.
Confidential 24/7 wellbeing support.
Cycle to Work Scheme.
Funded learning and development opportunities to support your career growth.
A company-provided life assurance policy.

Closing date for applications: 31st July 2026

The Company’s Job Applicant Privacy Notice is available on www.bsw.co.uk/careers/terms

We encourage you to submit your application at the earliest opportunity as we reserve the right to close this vacancy prior to the published closing date should we receive a sufficient amount of applications.

Quick apply

Refine Your Search

technical support jobs in hanley, sts

IT Infrastructure Support Technician

VodafoneThree - Incident Specialist

Technical Support Agent Level 2

IT Technician

2nd Line Support Technician

IT Recycling Specialist

IT Specialist

Helpdesk Administrator

Service Coordinator (Helpdesk)

Site Network - Technical Support

Service Delivery Engineer

AI Development Coach

IT Specialist - Skilled 2nd line support / 3rd line support

1st Line Analyst - Stafford DC

Support Specialist, Tier 1

Support Analyst

HR Systems Administrator

Software Support Specialist (WMS)

Senior Systems Administrator

IT Administrator

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