Do you have the legal grounding and confidence to uphold standards, challenge concerns and make difficult decisions when it matters most? Do you thrive on bringing legal rigour to drive quality, consistency and continuous improvement across a network of partners?
If you're a legally-minded professional who's passionate about protecting a respected brand, influencing positive change and working for an organisation that truly lives its values, we'd love to hear from you.
About The Role
As our Compliance Manager, you will use your legal background to safeguard and elevate the operational standards across our franchise network.
This position blends process-driven, hands-on oversight to ensure every franchise consistently meets regulatory requirements, brand standards, and operational benchmarks.
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Drive Compliance Excellence: Enforce adherence to regulatory and brand standards, ensuring franchises operate within legal and ethical frameworks, including accuracy and compliance across Franchise Agreements and legal records.
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Elevate Operational Performance: Oversee targeted improvement plans for franchisees, blending compliance oversight with business development strategies to ensure timely, consistent delivery.
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Lead Continuous Improvement: Develop and refine systems, processes, and tools that enhance efficiency, consistency, and scalability across the network.
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Champion Best Practices: Share knowledge and training to empower franchisees, fostering a culture of accountability and operational excellence.
What you’ll be doing
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Work with the operations and compliance teams to manage franchisee compliance, leading on quality, operational, and business development non-compliance across the network
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Chair meetings with franchise owners to discuss performance concerns, and monitor improvement and remediation plans through to resolution
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Draft and issue formal breach notices, escalating to Caremark’s external solicitors and maintaining audit trails where issues aren’t resolved
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Work collaboratively with internal teams (Training, Operations, Quality, and Leadership) to support franchisees in achieving sustained compliance and growth
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Identify trends and recurring issues, feeding insights back into systems, processes, and franchise support
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Produce clear reporting and insights for senior stakeholders
Balance the need to work collaboratively with franchisees, whilst having the confidence to take decisive action when standards are not met.
What we’re looking for
You'll bring a strong mix of compliance expertise, legal understanding, a procedure-driven approach, and relationship management, along with being:
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Confident and assertive with franchise owners and senior stakeholders - able to hold people accountable while maintaining positive relationships
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Calm, resilient, and comfortable making tough decisions in the best interests of the brand, network, and customers
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Highly organised with strong attention to detail
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Clear and persuasive communicator, both written and verbal
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Analytical and solutions-focused, able to identify root causes and drive improvement
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Values-led and committed to continuous improvement, acting with integrity, fairness, and consistency, and aligned with Caremark’s purpose
Experience
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To have a legal background/experience
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Demonstrable experience managing performance, standards, or contractual compliance with business owners or senior stakeholders
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Experience handling difficult conversations, performance improvement discussions, and formal corrective processes
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Desirable: Understanding of franchise models, multi-site operations, or regulated service industries (healthcare, social care, hospitality, retail, or similar)
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Experience writing formal reports, improvement plans, and breach or enforcement correspondence
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Confident working independently while influencing at a senior level
About Caremark
Caremark is one of the largest UK home care franchisors, with over 150 franchise offices operating across the UK and internationally since our inception in 2005. Our franchisees deliver personalised care in customers’ homes, from daily support through to more complex care such as Dementia support.
Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)
We’re proud winners of the British Franchise Association HSBC Franchise of the Year, built on strong values, effective systems, and a genuine commitment to our franchise network.
Why join Caremark?
At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values:
Positive | Compassionate | Accountable | Trustworthy | Honest | Supportive
You’ll be empowered to make a real difference in a supportive, values-led environment, where your expertise is respected and your development is prioritised.
Benefits
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33 days holiday (including bank holidays)
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5 paid volunteering days per year
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Personal development budget and ongoing training
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Private medical and life insurance cover
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Company pension scheme
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Free wellbeing counselling programme & support
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Business travel expenses
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Flexi-time (start 08:00–10:00, finish 16:00–18:00)
Apply now and become a key contributor to our Team.
Required Criteria
Skills Needed
About The Company
Caremark is one of the largest UK home care franchisors with over 140 franchise offices in the UK. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. With a reputation for excellence since 2005, we have grown to become one of the leading UK providers of home care services.
Join our passionate team and help us expand Caremark’s reach to improve the lives of thousands of customers across the UK. We’re looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.
Find your perfect fit with opportunities at our head office in Worthing, West Sussex or in one of our regional field-based roles. Browse our open positions and discover how you can be part of the Caremark family. As the master franchisor, Caremark Limited supports our network of over 140 independent offices across the UK.
Company Culture
We are Positive:
We embrace a positive mindset and inspire optimism amongst our colleagues. We continually question how our outlook and reactions affect our colleagues, striving for contagious positivity. With a can-do attitude we uplift and cultivate an environment where creativity thrives, challenges are opportunities, and success is shared.
We are Trustworthy:
We hold trust as our foundation, nurturing it through honesty, reliability, and consistency in our actions and relationships. By prioritising transparency and mutual respect, we place trust in our colleagues and respect the trust placed in us. With consistency, we create a safe, collaborative environment.
We are Honest:
We uphold honesty as a non-negotiable principle, committing to truthfulness, transparency, and integrity in our interactions and decisions. By demonstrating unwavering honesty, we build trust, credibility, and lasting relationships, fostering an environment where openness and accountability flourish.
We are Compassionate:
At the heart of our actions and decisions lies compassion, driving us to understand, empathise, and act with kindness towards all, fostering an environment where everyone feels seen, heard, and valued.
We are Accountable:
We uphold accountability as a cornerstone of our integrity, taking ownership and responsibility of our actions, decisions, and their outcomes. Through transparency and a no-blame culture, we build trust and drive excellence. We self-reflect and are continually learning.
We are Supportive:
We are supportive colleagues, and we foster an environment where collaboration is the norm, working together towards common goals and sharing in collective successes. With active listening, continual development and constructive guidance, we can all reach our fullest potential. We celebrate in each other’s success.
Company Benefits
Flexi time (start between 8am – 10am/ finish between 4pm-6pm)
1 Day working from home each week
Private Medical Insurance
Annual Personal Development Budget
5 Paid Volunteering Days per year
33 days of holiday (Inclusive of bank holidays)
Life Insurance cover
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Free parking, Free work laptop, Referral bonus, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Work With Charities, Social Opportunities, Employee of the Month, Hybrid Working, Culture of recognition, Access to Health & Wellbeing app, Staff celebration events
Salary
£50,000.00 per year
