Technical support team Work, Jobs in Hardingstone, Nth (with Salaries)

Technical Support Manager
Portman Finance Group —Northampton
- Microsoft Access
- Azure
- Salesforce
- Annual leave
Quick apply
Internal Technical Consultant
Optera Structural Solutions —Rugby
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Organisational skills
Quick apply
Construction Document Controller & Project Administrator
Fenway Construction Ltd —Bicester
- £40,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction
Quick apply
Field Operative
ChargedUp —Northampton
- From £15 an hour
- Part-time
- Hospitality
- Customer service
- In-person
Quick apply
Sales Consultant
James and James Fulfilment Ltd. —Northampton
- £40,000 a year
- Full-time
- Sales
- IT
- Free parking
- Sick pay
Quick apply
Developer
Matrix —Milton Keynes
- Up to £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Software development
- Free parking
- Health & wellbeing programme
Quick apply
2d
Reception/Administration Clerk
Northampton General Hospital NHS Trust —Northampton
- £25,272 a year
- Part-time
2d
Service Coordinator/Service Scheduler
DJB Labcare Ltd —Newport Pagnell
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Site Cleaner
Motofix Accident Repair Centres —Northampton
- Up to £26,520 a year
- Full-time
- Driving
- In-person
- Communication skills
- Annual leave
- Life insurance
Quick apply
8d
Senior Product Owner
cinch —Milton Keynes
- £65,000 - £72,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
10d
Training Specialist
Mercedes-Benz —Milton Keynes
- Up to £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
3d
Technical Support Helpdesk Technician – Woodworking Machinery
Felder UK Ltd —Milton Keynes
- £27,000 - £35,000 a year
- Full-time
- Customer service
- Electrical experience
- In-person
Quick apply
5d
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
B2B Appointment Setter – Cold Calling & Demo Booking
Atex Premier Cleaning —Northampton
- £24,784.50 - £26,000.00 a year
- Part-time
- In-person
- Phone etiquette
- Free parking
Quick apply
Phlebotomist-Bank
Northampton General Hospital NHS Trust —Northampton
- £25,760 - £27,476 a year
- Part-time
- Computer skills
- Annual leave
1d
Maintenance Engineer
Virgin Active —Northampton
- £29,000 a year
- Full-time
- Annual leave
- Employee discount
12d
Team Lead - Customer Service
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
8d
Business Apprenticeship
Redi-lift Learning —Northampton
- From £14,400 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
4d
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Hub Associate - Wellingborough
Modern Milkman —Wellingborough
- £30,000 a year
- Employee discount
- Life insurance
Quick apply

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technical support team jobs near hardingstone, nth

Technical Support Manager

Portman Finance Group
Northampton

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Job details

Benefits

Annual leave
Company pension

Qualifications

System administration
Microsoft Access
Azure
Software deployment
Salesforce
Ticket management
Technical support
Continuous improvement
ITIL
IT support
Computer networking
IT
HubSpot
SaaS
Leadership
Communication skills
Intune
Help desk
VPN

Full job description

Overview

We are looking for an experienced and proactive Helpdesk Manager to lead our internal IT helpdesk function and ensure the smooth day-to-day operation of business-critical systems across Portman Finance Group.

This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods.

The Helpdesk Manager will support and oversee key platforms including Microsoft 365, Azure infrastructure, Azure AD/Entra ID, Intune, Exchange Online, CRM SaaS platforms including Zoho CRM, and other cloud-based business systems. The role will also involve working closely with the wider technical team, software developers, solution architects, external IT partners, and business stakeholders to ensure issues are resolved efficiently and improvements are implemented effectively.

This is a hands-on leadership role suited to someone with strong technical knowledge, excellent communication skills, and proven experience managing helpdesk staff and introducing best practice processes, policies, and standards.

Responsibilities

Manage the day-to-day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels.
Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support.
Personally handle helpdesk tickets where required, including escalated tickets, complex issues, urgent business-impacting incidents, and during busy periods.
Act as a senior escalation point for technical issues, ensuring timely resolution and clear communication with users and stakeholders.
Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures.
Oversee support across Microsoft 365, Exchange Online, Azure AD / Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management.
Manage user onboarding, off-boarding, account access, permissions, device configuration, and security-related administration.
Provide oversight and support for CRM SaaS platforms, primarily Zoho CRM, including support tickets, user queries, workflows, dashboards, permissions, and system administration.
Ensure helpdesk tickets are accurately documented, updated, and resolved in line with internal expectations.
Maintain and improve IT policies, support procedures, knowledge base articles, and internal documentation.
Support the implementation of IT security, access control, device management, and compliance best practices.
Produce regular reporting on helpdesk performance, ticket volumes, resolution times, recurring issues, and service improvement actions.

Requirements

Skills and Experience Required

Proven experience managing helpdesk staff or an IT support team.
Strong experience implementing helpdesk best practices, policies, processes, and service management procedures.
Solid technical experience supporting Microsoft 365, Exchange Online, Azure AD / Entra ID, Azure infrastructure, Intune, and endpoint/device management.
Experience administering and supporting SaaS CRM platforms, ideally Zoho CRM, although experience with Salesforce, Microsoft Dynamics, HubSpot, or similar platforms would also be beneficial.
Strong understanding of ticket management, incident prioritisation, escalation processes, SLAs, documentation, and reporting.
Experience personally handling escalated support tickets, complex technical issues, and high-volume helpdesk periods.
Experience managing onboarding and off-boarding processes, access control, permissions, and user lifecycle management.
Confident troubleshooting Microsoft cloud services, identity, device, access, and SaaS application issues.
Strong leadership, communication, and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced technical environment.
A practical, hands-on approach with the ability to balance management responsibilities with direct technical support when needed.
Strong problem-solving skills and the ability to identify root causes and drive continuous improvement.

Desired Skills and Experience

3+ years’ experience in IT support, service desk, systems administration, or helpdesk environments.
Previous experience in a Helpdesk Manager, Service Desk Manager, IT Support Manager, or Senior Support role.
Experience managing Microsoft Intune policies, device compliance, endpoint security, and application deployment.
Experience supporting Azure infrastructure, VPNs, networking, identity management, and cloud security controls.
Experience with Zoho CRM administration, workflows, dashboards, automations, and user permissions (not essential).
Familiarity with ITIL or similar service management frameworks.
Experience creating helpdesk KPIs, reports, knowledge bases, support policies, and process documentation.
Experience working with external IT providers, MSPs, or third-party SaaS vendors.

Personal Attributes

Excellent written and verbal communication skills.
Strong leadership skills with the ability to motivate, support, and develop helpdesk staff.
Calm under pressure and able to manage urgent issues professionally.
Highly organised with strong attention to detail.
Able to prioritise effectively and manage multiple work streams at once.
Proactive, enthusiastic, and service-focused with a can-do attitude.
Commercially aware and able to understand the impact of IT support on business operations.
Confident working independently while also being a collaborative team player.
Process-driven, with a continuous improvement mindset.
Personable, approachable, and able to build trust with users across the business.

Benefits

Competitive basic salary and annual bonus;
Vibrant, high-spec office environment;
Enhanced annual leave, increasing with length of service;
Salary sacrifice pension;
Quarterly all-staff events and dynamic culture

Company Overview

Portman Finance Group was established in 2007 to provide UK SMEs with access to a range of finance options under one roof. We have now arranged over £1billion in funding for over 15,000 companies.

Portman secure finance for businesses of all sizes via our own lending and panel of over 40 partners. We offer flexible payment terms, reducing large initial outlays and protecting cash-flow, and are one of the largest privately owned Broker-Lenders in the UK.

Portman work with any type of private sector business. We have a long and successful history financing a variety of assets, quickly and easily. If you’re looking to lease or purchase further equipment, release equity or simply borrow, Portman can provide your business with the finance it needs.

Please note that as part of the recruitment process a criminal records check/credit history check will be carried out by an authorised third party.

Quick apply

Refine Your Search

technical support team jobs in hardingstone, nth

Technical Support Manager

Internal Technical Consultant

Construction Document Controller & Project Administrator

Field Operative

Sales Consultant

Developer

Reception/Administration Clerk

Service Coordinator/Service Scheduler

Site Cleaner

Senior Product Owner

Training Specialist

Technical Support Helpdesk Technician – Woodworking Machinery

IT Support Manager

B2B Appointment Setter – Cold Calling & Demo Booking

Phlebotomist-Bank

Maintenance Engineer

Team Lead - Customer Service

Business Apprenticeship

Technical Support Team Lead

Hub Associate - Wellingborough

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