Customer service supervisor Work, Jobs in Harewood, Nl (with Salaries)

Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Contracts Supervisor Career Graded
North Yorkshire Council —Harrogate
- £31,537 - £42,839 a year
- Call to connect
- Hybrid work
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee discount
11d
Team Leader
Jessops —York
- £13.21 an hour
- Full-time
- Sales
- Merchandising
- Supervising experience
- Employee discount
Quick apply
Retail Supervisor
The Yorkshire Soap Company Limited —York
- £13.25 an hour
- Overtime
- Bar
- Management
- Sales
- Store discount
- Employee discount
Quick apply
Assistant Store Manager
Smiggle —Leeds
- Part-time
- Sales
- Customer service
- In-person
- Store discount
- Annual leave
Quick apply
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
Shift Station Manager
Network Rail —Leeds
- £43,588 - £53,167 a year
- Full-time
- Management
- Annual leave
- Employee discount
7d
Retail Supervisor - Meadowhall, Sheffield
Nespresso —Leeds
- £32,243 a year
- Full-time
- Sales
- Customer service
- Supervising experience
Assistant Store Manager
Lovisa —Leeds
- £26,728 a year
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Assistant Store Manager
NEXT —Leeds
- From £31,106 a year
- Full-time
- Retail management
Assistant Store Manager
Footasylum —Wakefield
- Weekend availability
- Management
- Customer service
- Organisational skills
Bar Supervisor/Duty Manager
The Grange Park Club —Wetherby
- From £13.50 an hour
- Part-time
- Serving
- Hospitality
- Bar
- Free parking
Quick apply
Compliance & Oversight Supervisor
Age Partnership —Leeds
- £30,000 a year
- Full-time
- Microsoft Office
- Financial services
Quick apply
Assistant Store Manager
Bird & Blend Tea Co. —York
- £29,000 - £30,250 a year
- Weekend availability
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Service & Sales Supervisor
Planet Dance —Batley
- £30,000 - £40,000 a year
- Full-time
- Computer literacy
- Administrative experience
- In-person
- Free parking
- Employee discount
Quick apply
6d
Garment Print & Customer Service Supervisor
Planet Dance —Batley
- £30,000 - £40,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Shipping Supervisor
Avnet —Leeds
- Full-time
- Customer service
- Analysis skills
- Supervising experience
8d
Assistant Store Manager - York Outlet,North Yorkshire
Dr. Martens —York
- From £29,700 a year
- Full-time
- English
- Microsoft Office
- IT
- Employee assistance programme
Quick apply
Gas Team Leader
Yorkshire Housing —Leeds
- £46,659 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
5d
Supervisor - York
Hugo Boss —York
- Communication skills

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Customer Services Team Leader

DRiV Incorporated -
Bradford

Quick apply

Job details

Full-time
£37,000 - £48,000 a year

Qualifications

Customer service
SAP
GCSE
English
Microsoft Office
Communication skills
A Level

Full job description

Role Purpose & Overview:

To own the operational and day-to-day management of the Bradford Customer Service department, while providing key support to the Senior CSM on all relevant departmental projects within the assigned regions. Act as the primary escalation point for all local customer-related issues, working closely and collaboratively with Sales Managers and regional business functions to ensure operational efficiency and business continuity. Lead, coach, and support the professional development of all direct reports, driving efficiency, productivity, and engagement to enable the effective achievement of departmental goals and KPIs.

RESPONSIBILITIES:

Actively participate and collaborate in all regional CS projects, providing key operational support to the Senior CSM
Take full responsibility for the day-to-day running of the Bradford CS team (covering UK, Nordics, BNL and all EU E-business portfolios); providing guidance, leadership, and support in the management of key customer accounts and end-to-end OTC (order to cash) process:

Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions)
Provide key operational support to Senior CS manager to ensure successful & timely delivery of local and regional CS projects
Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports
Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full)
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms
Support in the updating and maintenance of customer master data records
Closely monitor sales, order processing and end-to-end OTS (order to shipment) process across areas of responsibility
Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures
Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process
Proactive resolution of customer complaints through liaison with appropriate depts. and follow up (following appropriate escalation process)
Follow-up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks
Initial point of contact for local and regional escalations and complaints

JOB REQUIREMENTS:

Previous Team Leader or senior role experience (or minimum 5 years in a fast-paced customer-facing role) (essential)
Proven track record of managing a busy complex workload (essential)
Willingness to undertake European travel when required (essential)
SAP knowledge and experience (essential)
Genuine passion for customer service and customer-centric attitude (essential)
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
High level of written and spoken English (essential)
Good working knowledge of MS Office (essential)
Excellent communication skills (essential)
People skills (essential)
The ability to work under pressure & liaise confidently across all levels within the business (essential)
Professionalism, tact, and diplomacy (essential)
Minimum/Essential: A level or equivalent (GCSE English and Math’s A-C grade essential)
Automotive industry experience in an international role (advantageous)

Job Types: Full-time, Permanent

Pay: £37,000.00-£48,000.00 per year

Work Location: Hybrid remote in Bradford BD7 1NQ

Quick apply

Refine Your Search

customer service supervisor jobs in harewood, nl

Customer Services Team Leader

Contracts Supervisor Career Graded

Team Leader

Retail Supervisor

Assistant Store Manager

Customer Services Team Leader

Shift Station Manager

Retail Supervisor - Meadowhall, Sheffield

Assistant Store Manager

Assistant Store Manager

Assistant Store Manager

Bar Supervisor/Duty Manager

Compliance & Oversight Supervisor

Assistant Store Manager

Customer Service & Sales Supervisor

Garment Print & Customer Service Supervisor

Shipping Supervisor

Assistant Store Manager - York Outlet,North Yorkshire

Gas Team Leader

Supervisor - York

I want to receive the latest job alerts for customer service supervisor in harewood, nl

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