Here’s your revised version with a clear CQC positioning statement and language tailored to local authority commissioning expectations (outcomes, value, safeguarding, and accountability), while staying accurate about your non-regulated status:
PURPOSE OF THE ROLE
To provide effective leadership, coordination, and operational oversight of day opportunity services, ensuring the consistent delivery of high-quality, safe, outcome-focused, and person-centred support for adults with complex learning and physical disabilities.
Service Positioning Statement:
This service is not subject to registration with the Care Quality Commission (CQC), as it does not provide regulated personal care in service users’ homes. However, the service operates in line with CQC fundamental standards and best practice guidance, as well as local authority commissioning requirements.
The postholder will have responsibility for the assessment, development, implementation, and review of person-centred support plans, ensuring services are outcome-driven, promote independence, and deliver measurable value in line with commissioned expectations.
WORKING HOURS
9:00 am – 16:45 pm, Monday to Friday
MAIN DUTIES1. Leadership, Management and Service Delivery (Well-led / Value for Money)
- Lead the day-to-day operational delivery of the service, ensuring effective use of staffing and resources in line with commissioned hours and funding arrangements.
- Organise and manage rotas to ensure safe, efficient, and needs-led staffing allocations.
- Provide visible leadership, modelling best practice in person-centred, strengths-based support.
- Monitor staff performance, conduct supervision and appraisals, and address performance issues promptly.
- Promote a culture of accountability, continuous improvement, and high-quality service delivery.
2. Care Planning, Outcomes and Commissioning Requirements (Effective & Responsive)
- Lead the development, implementation, and regular review of person-centred support plans, risk assessments, and outcome frameworks.
- Ensure all plans are outcome-focused, aligned with individual goals, and reflective of local authority care and support plans.
- Demonstrate measurable progress against outcomes, including independence, social inclusion, and wellbeing.
- Work in partnership with service users, families, social workers, and commissioners to ensure services meet agreed objectives.
- Ensure documentation evidences delivery against commissioned hours, needs, and outcomes.
3. Quality Assurance, Safeguarding and Compliance (Safe)
- Maintain robust systems for safeguarding, incident reporting, and risk management in line with local authority expectations.
- Ensure all staff adhere to safeguarding procedures, health and safety standards, and organisational policies.
- Conduct regular audits of care records, activity delivery, and staff practice to ensure quality and compliance.
- Respond proactively to concerns, complaints, or incidents, ensuring timely reporting and resolution.
4. Person-Centred and Inclusive Service Delivery (Caring & Responsive)
- Promote dignity, respect, choice, and inclusion in all aspects of service delivery.
- Support staff to deliver meaningful, structured activities that reflect individual preferences and promote independence.
- Work closely with the Activities Coordinator to ensure programmes are accessible, engaging, and outcome-driven.
- Enable service users to have a voice in shaping their support and the wider service.
5. Workforce Development and Training (Well-led & Effective)
- Oversee induction and ongoing development of staff, ensuring they are competent to meet the needs of the service.
- Identify and coordinate training aligned with service user needs and commissioning expectations.
- Monitor compliance with mandatory training and promote continuous professional development.
- Encourage reflective practice and learning from incidents and feedback.
6. Communication, Reporting and Partnership Working (Accountability)
- Maintain accurate, high-quality records that demonstrate service delivery, outcomes, and compliance.
- Provide reports and updates as required by senior management and local authority commissioners.
- Attend and contribute to reviews, multidisciplinary meetings, and care planning forums.
- Build and maintain positive working relationships with families, carers, social workers, and external professionals.
- Line manage staff, including absence management, sickness monitoring, and workforce planning.
QUALIFICATIONS AND EXPERIENCE
Education and Qualifications
- NVQ Level 3 or above in Health and Social Care (or equivalent) – Desirable
- Training in safeguarding, health and safety, and specialist support needs
Experience
- Minimum 3 years’ experience in a health and social care or support setting
- Supervisory or senior-level experience is essential
- Experience supporting individuals with complex learning and physical disabilities
- Experience working within local authority commissioned services or similar frameworks
Skills and Competencies
- Strong leadership, organisational, and decision-making skills
- Excellent communication and stakeholder engagement abilities
- Proven experience in person-centred planning and outcome-based service delivery
- Understanding of safeguarding, risk management, and quality assurance systems
- Knowledge of Care Quality Commission (CQC) fundamental standards and local authority commissioning expectations
- Ability to evidence outcomes, value for money, and continuous service improvement
- Commitment to dignity, inclusion, and high-quality care
Job Types: Full-time, Permanent
Pay: £30,000.00-£37,000.00 per year
Benefits:
Application question(s):
- How many years of experience do you have working in care sector?
- How many years of experience do you have managing or coordinating a team?
- Will you now or in the future require sponsorship to work in the UK?
Work Location: In person
