Application support specialist Work, Jobs in Harlington, Gtl (with Salaries)

Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
Constant Climate Executive UKIE
IAG Cargo —Hounslow
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee discount
- Gym membership
Technical Provisioning & Support Specialist
Danescroft Solutions —London
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
9d
Specialist Support Assistant (LSA)
Manor Green School —Maidenhead
- From £21,367 a year
- Part-time
- Experience working with children
- Organisational skills
- Communication skills
- Free parking
- Sick pay
Quick apply
Pastoral Support Worker
Outcomes First Group —Uxbridge
- Up to £23,500 a year
- Monday to Friday
- Classroom experience
- Communication skills
- Teaching
- Employee discount
Application Support Specialist
Collinson —London
- Hybrid work
- Azure
- Computer Science
- Hotel
Post-16 Tutors (Qualified & Unqualified)
The Dare2Dream Foundation —Wokingham
- £24,000 - £32,000 a year
- Part-time
- Experience working with children
Quick apply
3d
Support Worker-Female-Reference 03
PREMIUM CARE SOLUTIONS LIMITED —Slough
- Up to £22 an hour
- Part-time
- Care experience
- Paediatrics
- In-person
- Paid training
- Annual leave
Quick apply
10d
Application & Implementation Specialist
Radiometer —Amersham
- Full-time
- Remote
- Project management
- Travel
- Annual leave
2d
Employment Specialist
The Fedcap Group —Guildford
- £33,048 - £35,535 a year
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Field Application Specialist ATCC
LGC Group —Guildford
- Full-time
- Remote
- Doctoral degree
- Sales
- English
Quick apply
Student Support Specialist (SSO)
QA —London
- Travel
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Product Support Specialist
Pigment —London
- Full-time
- Remote
- English
- SQL
- Project management
- Flexible schedule
Homelessness Caseworker
Hillingdon Council —Uxbridge
- £40,182 - £42,060 a year
- Communication skills
- Negotiation
- Free parking
- Employee discount
Grounds Person
Brentford Football Club —Hounslow
- £32,000 - £35,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
Refuge Referrals, Resettlement and Support Worker
Your Sanctuary —Woking
- £26,500 - £26,750 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Local Communications Officer – South West London
Metropolitan Police —Kingston upon Thames
- £40,519 a year
- Full-time
- English
- Communication skills
Speak Up Support Specialist
Post Office Ltd —London
- Full-time
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
9h

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Application Support Specialist

Internova Travel Group -
London

Apply Now

Job details

Full-time

Qualifications

Power BI
Customer service
NetSuite
Application support
Amadeus
Communication skills

Full job description

Overview:

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection.

Responsibilities:

Travel Technologies Application Support Specialist role provides all levels of GDS and technical product support to our advisors and internal departments requiring assistance to resolve issues that could affect multiple points of the support structure.

The specialist will be required to support all GTC business divisions & assist our Independent Contractors (Advisors) that specialize in Corporate Travel, Luxury Leisure and Entertainment.

As the GDS & booking tools are a central part of the business, collaboration between all departments is essential to ensure processes are working efficiently. Processes identified should always be documented and implemented to reduce issues that arise from undefined practices, or changes in industry standards.

The specialist will be primarily responsible for managing Travelport solutions including but not limited to:

Support queries raised to the GDS Help Desk (Service desk)
Bespoke advisor work
Implement new pccs
Projects as governed by the business
Growing the Smart Button portfolio.
Enhancing team knowledge on Travelport

General Team Responsibilities

Assist with GDS related questions (Formats, workflow, processes and configurations)
Manage the GDS Help Desk emails.
Manage all new advisors onboarding and offboarding (Agency implementations)
Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces)
Support Implementation of new client OBTs/BTA cards
Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs.
Support new product developments and rollouts that encroach on the GDS.
GDS Software installation & support
Support GDS Hotel rate code loading and ongoing maintenance
Set up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X)
Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to our back-offices (Dolphin/Agresso Net Suite)
Identify and share changes and updates related to the GDS with operational leaders.
Set up / Support Sabre Red apps and scripts.
Set up / Support Galileo Navitas products.
Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus
Support Compleat (mid-office) updates where required.
Support GDS audits as and when required.
Support questions and troubleshoot for all GDS & GDS Tools
Evaluate and escalate where training needs are identified (Advisors).
Evaluate and escalate issues to IT and other operational teams where necessary.
Keep up to date with all changes to procedures/processes within the Travel Technologies team and other operational teams.
Ensure that all internal process documents are kept up to date.
Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes.

Qualifications:

Requirements

Advanced knowledge of the travel industry is essential.
3 -5 years’ experience (fully proficient) working with Travelport (back end)
Travelport script knowledge essential – Smart Buttons preferably
Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business.
Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key)
Ability to move projects and share updates in a timely manner with the project owner.
Ability to manage multiple projects/tasks simultaneously and prioritize own workload.
Excellent oral and written communication skills are essential.
Must have exceptional customer service skills.
Flexibility to support the needs of the business

GDS AND GDS TOOLS

Travelport, Sabre and Amadeus
Mid office tool - Compleat
RoomService
Profile tools - Umbrella Faces, Client Base and Embark
Online Booking Tools – Atriis and Concur
Dolphin Res Module and Back Office
Agresso NetSuite and Advisor OS
Payment Solutions – Conferma and Apexx
Reporting tools - Magnatech and Power BI

Hybrid/Onsite:

The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

#Li-remote (if this is a remote role, leave #Li-remote on the very bottom of the Qualifications box; otherwise, remove entirely.

Apply Now

Refine Your Search

application support specialist jobs in harlington, gtl

Application Support Specialist

Constant Climate Executive UKIE

Technical Provisioning & Support Specialist

Specialist Support Assistant (LSA)

Pastoral Support Worker

Application Support Specialist

Post-16 Tutors (Qualified & Unqualified)

Support Worker-Female-Reference 03

Application & Implementation Specialist

Employment Specialist

Application Support Analyst

Product Support Specialist - EMEA

Field Application Specialist ATCC

Student Support Specialist (SSO)

Product Support Specialist

Homelessness Caseworker

Grounds Person

Refuge Referrals, Resettlement and Support Worker

Local Communications Officer – South West London

Speak Up Support Specialist

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