Head of customer service Work, Jobs in Harlow, Ess (with Salaries)

New Business Account Manager (OTE 60K)
New Era Fuels —Harlow
- £28,000 - £30,000 a year
- Full-time
- Sales
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
3d
Accounts Analyst
AutoProtect Group —Harlow
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Store discount
Quick apply
Sales Administrator
New Era Fuels —Harlow
- £26,437 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
- Annual leave
- Referral programme
Quick apply
16h
Customer Service Advisor
Warwick Estates —Harlow
- £24,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
3d
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
1d
Sales Account Manager
New Era Fuels —Harlow
- Up to £30,000 a year
- Full-time
- Salesforce
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
17h
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
6d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
4d
Head of Transport
DDC Foods Ltd —Hemel Hempstead
- Up to £55,000 a year
- Full-time
- Management
- Analysis skills
- In-person
Quick apply
3d
Head of Investment Programme Management
Affinity Water —Hatfield
- £100,000 a year
- Hybrid work
- Management
- Annual leave
- Employee discount
13d
Inbound Sales Executive
Syte Link —Loughton
- £28,000 - £30,000 a year
- Part-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
6d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Account Executive
Commusoft —London
- £40,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
Head Of Operations
Medirest —Dartford
- £65,000 a year
- Management
- Hotel
- Leadership
- Employee discount
10d
Head of Retail
InPost UK —London
- Hybrid work
- Salesforce
- Negotiation
Quick apply
7d
Head of Creative
Schuh —London
- Full-time
- Employee assistance programme
- Employee discount
Head of Sanctions Service Delivery
Wise —London
- £110,000 - £145,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
Quick apply

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head of customer service jobs near harlow, ess

New Business Account Manager (OTE 60K)

New Era Fuels -
Harlow

Quick apply

Job details

Permanent | Full-time
£28,000 - £30,000 a year
3 days ago

Benefits

Free parking
Annual leave
Company pension
Company events
Employee assistance programme
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Sales
Driving

Full job description

Job Title: New Business Account Manager
Reports To: Head of New Business and Contracts Negotiator
Department: Commercial
Location: Harlow – Head Office

Job Purpose

To drive new customer acquisition and revenue growth within the wholesale fuel market by building a qualified pipeline, converting prospects into new trading accounts, and retaining and expanding those accounts throughout the first 90 days to establish repeat buying.

The role operates within business-set target pricing and governance to protect margin and ensure a clear approval trail where pricing exceptions are required.

Key Responsibilities1. New Business Prospecting & Pipeline Creation

Identify, target, and engage new customers through outbound calling, email campaigns, referrals, warm lead follow-up, reactivation of lapsed accounts, and targeted list building.
Segment prospects based on suitability, including:
Sector fit
Volume potential
Location
Credit profile
Delivery feasibility
Create and maintain a pipeline of qualified opportunities with clear next actions and timelines.

2. Qualification & Needs Discovery

Understand customer operating models and buying behaviour, including:
Usage
Delivery requirements
Supplier pain points
Ordering cadence
Decision makers
Capture key commercial information, including:
Estimated litres per month
Delivery locations and delivery constraints
Product requirements (e.g. DERV, gas oil, HVO where relevant)
Current supplier and switching triggers
Service expectations, including delivery windows and invoicing preferences

3. Quoting, Conversion & Pricing Discipline

Provide quotations in line with target pricing and margin guidelines set by the business.
Follow the pricing governance process for exceptions, including:
Approval thresholds
Competitor evidence
Volume justification
Drive conversion from quotation to first order through structured follow-up, objection handling, and value-led selling focused on reliability, service, and responsiveness.

4. New Account Onboarding & Early Lifetime Value

Ensure smooth onboarding of new customers, including:
Account setup
Credit and terms process support
First order completion and feedback
Build repeat ordering habits within the first 30–90 days through proactive service and scheduled follow-up.

5. CRM & Commercial Administration

Maintain accurate CRM records, including:
Contacts and decision makers
Opportunity stage, value, and close date
Activity logs and next steps
Pricing notes and approvals
Produce weekly updates on:
Pipeline activity
Conversion rates
Forecasting
Sales activity

Our Benefits

At New Era Energy, we recognise that our employees are at the heart of our success. We are committed to creating a supportive, rewarding, and positive working environment where employees feel valued and appreciated.

Employee Benefits

20 days annual leave, increasing with length of service up to 25 days, plus 8 bank holidays
Private health insurance after 1 year of employment
Death in service benefit after 1 year of employment
Company pension scheme with employer contributions of 4% and employee contributions of 5%
Long Service Award Policy for 5, 10, and 15 years of service

Wellbeing Support

TELUS Health Employee Assistance Programme available to all employees

Additional Perks

Recommend a friend scheme with a bonus upon successful completion of probation
Christmas hamper provided to employees

Our Working Environment

Company Christmas and Summer social events
Friendly and supportive team environment

Pay: £28,000.00-£30,000.00 per year

Benefits:

Company events
Company pension
Free parking
Life insurance
On-site parking
Private medical insurance

Experience:

Sales: 2 years (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in harlow, ess

New Business Account Manager (OTE 60K)

Accounts Analyst

Sales Administrator

Customer Service Advisor

Head of Customer Operations

Sales Account Manager

Talent Development Partner

Commercial Director

Head of Customer Service (12 months contract)

Head of Customer Value

Head of Transport

Head of Investment Programme Management

Inbound Sales Executive

Head Of Customer Experience

Head of Client Services

Account Executive

Head Of Operations

Head of Retail

Head of Creative

Head of Sanctions Service Delivery

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