Information technology managers Work, Jobs in Harmondsworth, Gtl (with Salaries)

Service Desk Shift Lead
VIRTUS Data Centres —West Drayton
- 12 hour shift
- Microsoft Office
- IT
- Communication skills
15h
IT Director
Linear Executive Search —West End
- £115,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Software development
- Work from home
- Employee stock ownership plan
Quick apply
8d
IT Operations Director
Mind Solutions Customer Experience & IT Operations Ltd —London
- £8,500 - £13,500 a month
- Full-time
- Management
- Computer Science
- Software development
- Bereavement leave
Quick apply
9d
Business Development Manager – IT & Cyber Security
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Referral programme
Quick apply
Senior Manager/ Vice President, Information System & Technology, United Kingdom
Mapletree Investments Pte Ltd —London
- Computer Science
- Master's degree
- Analysis skills
IT Systems Manager
The Winston Churchill School —Woking
- From £41,585 a year
- Full-time
- Management
- Supervising experience
- Computer networking
- Sick pay
Quick apply
IT Project Manager
Air Charter Service —Surbiton
- Full-time
- Microsoft Word
- Microsoft Excel
- Project management
Quick apply
IT Manager
Cazoo —Richmond
- Hybrid work
- Windows
- IT
- Employee discount
- Referral programme
10d
Senior Manager, IT Information Security
Compass Pathways —London
- £150,000 - £190,000 a year
- Remote
- Bachelor's degree
- IT
- Communication skills
Quick apply
11d
Head of Corporate IT & Technology Solutions
Dotdigital —London
- Full-time
- Hybrid work
- Azure
- Customer service
- IT
- Sick pay
Configuration Manager
NPL —Middlesex
Network Manager
Pure DC —London
- Full-time
Area ICS Manager (IT) | High Wycombe (United Kingdom) | Full-time (40 Hours) | Permanent
The Church of Jesus Christ of Latter-day Saints —High Wycombe
- Full-time
- English
- Master's degree
- Bachelor's degree
Director, End User Services
Compass Pathways —London
- £210,000 - £260,000 a year
- Remote
- Sales
- Bachelor's degree
- Continuous improvement
Quick apply
11d
IT Environments Manager
NPL —Middlesex
Data Center Technical Manager (ICT)
Serverfarm —Feltham
- £50,000 - £65,000 a year
- Full-time
- PMP
- Engineering
- Project management
Senior Manager / Associate Director, Solution Architect (Telco), Engineering, Technology & Transformation
Deloitte —London
- Hybrid work
- AWS
- Continuous improvement
- Computer networking
Digital Systems & ICT Manager
Apax —London
- £50,000 - £58,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
3d
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Management
- Product management
- Mentoring
- Employee discount
Quick apply
1st & 2nd Line Support Team Leader
Converge Technology Solutions —Hemel Hempstead
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Windows
6d

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information technology managers jobs near harmondsworth, gtl

Service Desk Shift Lead

VIRTUS Data Centres -
West Drayton

Apply Now

Job details

15 hours ago

Qualifications

Microsoft Office
Ticket management systems
IT
Communication skills

Full job description

About VIRTUS

VIRTUS Data Centres is the UK’s fastest growing data centre provider which owns, designs, builds and operates the country’s most efficient and flexible data centres. Our mission is to consistently exceed the expectations of customers through innovative, high quality solutions and services. We employ intelligent thinkers – people with positive attitudes, who add the quality of customer proposition and business. We value individual endeavour and initiative, encourage teamwork and togetherness because collective experience and expertise is VIRTUS’ greatest strength.

Job Summary

As a Service Desk Shift Lead, you will be responsible for providing support and guidance to the Service Desk Analysts working alongside you. You will also be accountable for ensuring activities undertaken by the VIRTUS Service Management Centre (SMC) are completed to a high standard whilst ensuring customer expectations are exceeded.

Main Duties

Accountable for ensuring that all activities completed during the shift are completed to a high standard
Accountable for the quality of all communications issued by the SMC
Act as a point of escalation as part of the Incident Management process
Challenge poor performance or process and instigate improvement activities. Ensure working aids are appropriate and updated
Coach, develop and motivate colleagues, offering training sessions to address gaps in capability
Act as a Customer Advocate, working with the Service Desk Analysts to facilitate resolutions to customer issues
Track, route and direct requests and incidents to the correct resource escalating where appropriate
Measure KPIs and queues ensuring all requests are dealt with professionally and effectively
Responsible for producing customer facing service reports

Any other reasonable requests made by your line manager.

Person Specification

Experience:

Essential:

Experience in working within an ITIL environment.
Experience with working within a Service Desk or Service Management Environment

Desirable:

Previous experience with a ticket management system.
Previous experience of working within a demanding and time critical environment.
Previous experience within a data centre or IT service desk.

Knowledge:

Essential:

IT literate.
Competent in the use of Microsoft office and CRM tools.

Skills:

Essential:

Excellent written and communication skills.
Effective prioritisation and execution of tasks in a high pressure environment.
A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline.
Willing to challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders.
Process driven, with the ability to focus on the end result.
Ability to learn quickly and work on own initiative.
A complete finisher.

In line with the VIRTUS’ Safeguarding Policy, the successful applicant must be willing to undergo a BS7858 screening process.

Working hours: 12-hour shifts between 7am-7pm and 7pm-7am on a rota basis to include weekends and bank holidays.

Apply Now

Refine Your Search

information technology managers jobs in harmondsworth, gtl

Service Desk Shift Lead

IT Director

IT Operations Director

Business Development Manager – IT & Cyber Security

Senior Manager/ Vice President, Information System & Technology, United Kingdom

IT Systems Manager

IT Project Manager

IT Manager

Senior Manager, IT Information Security

Head of Corporate IT & Technology Solutions

Configuration Manager

Network Manager

Area ICS Manager (IT) | High Wycombe (United Kingdom) | Full-time (40 Hours) | Permanent

Director, End User Services

IT Environments Manager

Data Center Technical Manager (ICT)

Senior Manager / Associate Director, Solution Architect (Telco), Engineering, Technology & Transformation

Digital Systems & ICT Manager

EUC & Desktop Support Manager

1st & 2nd Line Support Team Leader

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