Patient coordinator Work, Jobs in Harpenden, Hrt (with Salaries)

Senior Patient Services Co- Ordinator
Rothschild House Group —St Albans
- £16.63 - £17.71 an hour
- Part-time
- Management
- Customer service
- Care experience
- Free parking
Quick apply
2d
Patient Coordinator
Colosseum Dental UK —Welwyn Garden City
- £13.50 an hour
- Employee assistance programme
- Employee discount
Quick apply
Treatment Coordinator (Dental)
The Regency House Dental Clinic —St Albans
- £30,000 - £35,000 a year
- Weekend availability
- Sales
- English
- Organisational skills
Quick apply
Patient Coordinator
Bloom Health Hospitals —Milton Keynes
- From £14 an hour
- Microsoft Office
- Administrative experience
- Patient care
Quick apply
11d
Biological Specimen Coordinator
The Royal Marsden NHS Foundation Trust —Chelsea
- £38,488 - £46,852 a year
- Full-time
- Administrative experience
- Communication skills
2d
Prescription Coordinator & Office Admin (Private Practice)
The OAD Clinic —London
- £30,000 a year
- Microsoft Word
- Microsoft Excel
- Administrative experience
Quick apply
4d
Volunteering Coordinator
The Hospice of St Francis —Berkhamsted
- £26,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Sick pay
Quick apply
4d
Redevelopment Team Administrator, Redevelopment
Watford General Hospital —Watford
- £33,677 - £40,996 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Clinical Research Coordinator
SAVA —London
- Communication skills
Quick apply
4d
Emergency Department Reception Rota Coordinator & Operational Support
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £28,392 - £31,157 a year
- Full-time
- Annual leave
- Flexible schedule
8d
Dental Treatment Co-ordinator (TCO)
Vogue Dental Care —Luton
- £30,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
12d
Proposal Coordinator (Clinical Research)
Evestia Clinical —Letchworth
- Remote
- Microsoft Office
- Business development
- Analysis skills
- Employee assistance programme
- Life insurance
Quick apply
8d
Treatment Coordinator / Clinic Operations Coordinator
The Knightsbridge Clinic (Dental Practice) —London
- From £32,700 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Administration Coordinator - Lung Cancer Screening
University College London Hospitals NHS Foundation Trust —London
- £34,186 - £37,389 a year
- Full-time
8d
Translational Study Coordinator
ICR —London
- £31,445 - £33,100 a year
- Organisational skills
11d
Dental Treatment Coordinator (TCO)
Dentopedia Group —Redbourn
- £26,436 - £41,437 a year
- Weekend availability
- Sales
- English
- Time management
- Employee discount
Quick apply
Patient Coordinator
UK Vein Clinic —London
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Time management
- Employee discount
Quick apply
11d
Senior Booking Coordinator
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £28,392 - £31,157 a year
- Full-time
- Annual leave
9d
Patient Care Co Ordinator
Smile Rooms Group —Milton Keynes
- Customer service
12d
Administration Coordinator
University College London Hospitals NHS Foundation Trust —London
- £34,186 - £37,389 a year
- Full-time
4d

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patient coordinator jobs near harpenden, hrt

Senior Patient Services Co- Ordinator

Rothschild House Group -
St Albans

Quick apply

Job details

Permanent | Part-time
£16.63 - £17.71 an hour
2 days ago

Benefits

Free parking
Cycle to work scheme
On-site parking

Qualifications

Driving Licence
Management
Dental assisting
Customer service
Care experience
Driving
Leadership
Office experience

Full job description

To support the Patient Services Operational Manager to deliver a high quality, efficient, Patient Services Department to Patients, Carers, Visitors and other contacts.

Working Hours - 4 days to be based at Markyate with Wednesday to be base at Tring and Berkhamsted

Monday 7.45am to 1.15pm

Tuesday 1.00pm to 7.00pm

Wednesday 7.45am to 3.45pm

Thursday 1.00pm to 7.00pm

Friday 7.45am to 1.15pm

30hrs 30 mins a week

MANAGEMENT

Aims and Objectives. Ensure the Practice and Patient Charters are integral to the work of the PSC Team and the wider aims and objectives of the Practice, and the Department are met by the PSC Team

HR Issues. Be the first point of contact for HR Issues arising within the PSC Team. Liaise with the Patient Services Manager and Practice Manager as appropriate.

Department Rota. Ensure that the Department Rota is published at least 2 weeks in advance and updated and re-issued as necessary.

Triage. Ensure that Triage runs effectively and efficiently on a daily basis:

Ensure effective communication between Triage Doctors and Triaging PSC Staff

Ensure effective use of Practice and DEA Appointments

Ensure eConsults are processed.

Quality & Improvements. Support the Patient Services Manager and Operations Manager (Comms and Q&I) in ensuring the quality of PSC outputs and identifying/implementing improvements e.g. PSC Telephone call monitoring, review of triage, Patient Access etc.

Policies and Procedures. Support the Patient Services Manager in the Development & maintenance of Department P&P’s.

Team Management. Manage a team of PSC’s as defined, ensuring individual and Departmental Targets are met through:

Training, Supporting & Coaching individuals to ensure that first class patient service is provided through ongoing development of Emis skills, effective Questioning & Listening techniques, Patient Facing techniques, Problem Solving and Online learning.

Carrying out Probationary Review meetings and Annual Appraisals, documenting these and feeding back any concerns to the Deputy Patient Services Manager along with plans to address issues.

Carrying out team return to work meetings, monitoring absence levels and raising any concerns with Deputy Patient Services Manager

Completion of all team administration (RTW’s, Catch-up/Discussion Templates, Call monitoring templates) accurately and timely.

Ensuring all Team members have the “tools” to effectively carry out their role and are competent in using Surgery Connect, are able to access PSC “How To Guides”, Nursing Matrices etc or have hard copies of these and that all information is accurate and up to date.

Identify Individuals meeting career progression thresholds and discuss with Deputy Patient Services Manager

Line Manager, for a team of PSCs as defined.

Point of Contact for a list of L&D & MH Patients as defined

Ensuring patients are made aware of appointments and understand when and where to attend.

Act as liaison between GP and Patient on all medical and administrative issues.

Be the patients point of contact for all Surgery queries.

Business Continuity. Support the Deputy Patient Services Manager in developing solutions to immediate, short term or medium-term BC issues that arise from time to time.

OPERATIONAL

PSC Level Work, when needed, step into assist with everyday PSC work/tasks to ensure that the provision of PSC services is maintained

Targets/Performance Indicators. Support the Patient Services Manager in the achievement of targets. Review and interpret detailed data as provided, ensuring PSC’s are consistently achieving or exceeding the average call rate per shift, taking the appropriate actions to redress any shortfalls.

Effectiveness. Ensure the Department runs effectively and that any issues are communicated to the Deputy Patient Services Manager, Patient Services Manager or other Department Managers, escalating to the Practice Manager when appropriate.

Complaints. Ensure all complaints received for team members are acknowledged and resolved with agreed SLA’s or where appropriate escalated to the Deputy Patient Services/ Patient Services Manager.

Induction & Training. Ensure PSCs are trained appropriately, following the Induction Programme and that all paperwork in relation to training and progression is completed.

Care Coordinator for LD and SMH patients and their carers:

o Be the patients point of contact for all Surgery queries.

o Ensure patients are made aware of appointments and understand when and where to attend.

o Act as liaison between GP and Patient on all medical and administrative issues.

o Ensure appropriate reasonable adjustments (Red Flags) are appropriately considered and coded, and that those coded elsewhere are known to the Practice.ADMINISTRATIVE AND OTHER DUTIES

Weekly Admin. Ensure all daily , weekly and monthly admin for your team and Department is completed to agreed SLA’s:

o Triage

o eConsults Medical & Administrative

o Senior Inbox

o Docman

o Tasks

o Staff Rota

o Complaints

o Petty Cash & Credit Card Reconciliation

o Completion of RTW forms for onward sending to HR

o Completion of Probationary Reviews and Appraisals for review

Work across all Practice sites as agreed with your managers.

Involvement in CQC related staff preparation.

Provide internal cover, should the need arise due to illness / holidays or staff shortages to ensure the effective running of the team.

The nature of this role requires the job holder to work flexibly and when needed, beyond their core hours to ensure provision of PSC services is maintained to a high standard

Pay: £16.63-£17.71 per hour

Benefits:

Cycle to work scheme
Free parking
On-site parking

Experience:

Line Management: 1 year (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

patient coordinator jobs in harpenden, hrt

Senior Patient Services Co- Ordinator

Patient Coordinator

Treatment Coordinator (Dental)

Patient Coordinator

Biological Specimen Coordinator

Prescription Coordinator & Office Admin (Private Practice)

Volunteering Coordinator

Redevelopment Team Administrator, Redevelopment

Clinical Research Coordinator

Emergency Department Reception Rota Coordinator & Operational Support

Dental Treatment Co-ordinator (TCO)

Proposal Coordinator (Clinical Research)

Treatment Coordinator / Clinic Operations Coordinator

Administration Coordinator - Lung Cancer Screening

Translational Study Coordinator

Dental Treatment Coordinator (TCO)

Patient Coordinator

Senior Booking Coordinator

Patient Care Co Ordinator

Administration Coordinator

I want to receive the latest job alerts for patient coordinator in harpenden, hrt

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