Technical support occupations Work, Jobs in Harpenden, Hrt (with Salaries)

Customer Service Representative
Acrelec UK —Hemel Hempstead
- £21,158 - £24,785 a year
- Full-time
- Hybrid work
- Microsoft Word
- POS
- IT
- Health & wellbeing programme
- Gym membership
Quick apply
3h
Application Support Analyst
Away Resorts —Hemel Hempstead
- £35,000 a year
- Full-time
- Communication skills
- Resort
- Annual leave
- Employee discount
Quick apply
2d
1st & 2nd Line IT Support
The Mill Hill School Foundation —Hemel Hempstead
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
11d
IT Support Engineer
OSD Healthcare —Hemel Hempstead
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
Support Specialist in the UK
TicketCo —London
- Remote
- AI
- Communication skills
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
End User Support
NECSWS —Hemel Hempstead
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
8d
Tech Support (Remote Position)
WizzHosting —London
- Remote
2nd Line Technical Analyst (Out of Hours - Nights/Weekends)
Focus Group —Borehamwood
- £35,000 - £40,000 a year
- Weekend availability
- Azure
- SharePoint
- Employee assistance programme
Quick apply
London Junior IT Consultant (1-Year Contract)
Gadgets Lab Ltd —London
- £32,000 - £40,000 a year
- 8 hour shift
- In-person
- Communication skills
Quick apply
10d
IT Support Engineer
Anthropic —London
- £130,000 - £175,000 a year
- Hybrid work
- Google Suite
- Bachelor's degree
- Scripting
- Flexible schedule
Junior IT Support
Lomar Shipping Limited —London
- Computer Science
- Windows
- Organisational skills
2nd/3rd Line Support Engineer
Computer Systems UK Ltd —Bishop's Stortford
- Full-time
- In-person
- Communication skills
Quick apply
IT & Marketing Support Administrator
Extrastaff —St Albans
- £28,000 a year
- Full-time
- Communication skills
- Employee discount
10d
It Support Engineer 1st Line/2nd Line
Azteq Group Limited —Beaconsfield
- £28,000 - £34,000 a year
- Full-time
- Travel
- Computer networking
- SharePoint
- Free parking
- Referral programme
Quick apply
9d
2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
8d
End User Support Engineer (L2/L3)
Nimbus —London
- £45,000 - £50,000 a year
- Full-time
- Google Suite
- Maintenance
- Continuous improvement
- Health & wellbeing programme
- Life insurance
Quick apply
14d
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £32,562 - £36,773 a year
- Computer networking
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Communication skills
- Time management
- Annual leave
Quick apply
9d

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Customer Service Representative

Acrelec UK
Hemel Hempstead

Quick apply

Job details

Permanent | Full-time
£21,158 - £24,785 a year
3 hours ago

Benefits

Health & wellbeing programme
Company pension
Gym membership
On-site parking

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Incident queue management
GCSE
Ticket management
Microsoft Office Suite
Ticket management systems
Technical support incident logging
POS
IT
Customer support
Customer interaction
Incident log maintenance
Help desk
Office experience

Full job description

About Us

Odema & Acrelec UK are part of a global technology company focused on digital transformation solutions to help deliver innovative resolutions for Quick Service Restaurants (QSR), Hospitality and Retail Verticals. For over 21 years we have worked in partnership with some of the world’s largest companies.

Recognised as the inventor of the self-order kiosk for the Quick Service Retail industry, our solutions deliver 23% improved customer sales, reduce waiting times in the stores, increase speed of service, allow labour redeployment and increase customer satisfaction. In the UK alone we support over 2,500 sites across our client base which includes KFC, Taco Bell, McDonalds, Costa, Starbucks, Wagamama, Itsu, Burger King. Popeye’s, Wendy’s and many more.

Job Summary

This position is paid at minimum wage level depending on age.

We are looking for a motivated and enthusiastic individual to join our team as a Customer Service Representative within our Service Desk team. This is an entry level position and is a great opportunity to start a career in Customer Services and IT and gain exposure to all areas of a tech company.

The Customer Service Representative plays a crucial role in supporting our customers. You will be the initial point of contact for customers experiencing technical issues, whether through phone, email, or using the ticketing portal. You will be expected to log all incoming support requests, ensuring each issue is tracked and managed until resolution.

Where possible and when trained you will perform initial troubleshooting for common problems. If you cannot resolve an issue, troubleshoot, apply known resolutions, escalate where necessary and manage the issue through to resolution.

You will be expected to keep customers informed about the status of their requests and any planned changes or outages that might affect them. You must be confident and comfortable with providing excellent written and verbal communications. You must be able to manage multiple priorities and tasks at any one time.

You will help to maintain accurate records of all support activities and solutions, contributing to a knowledge base that can help resolve future issues more efficiently.

Would suit school leaver or 2nd jobber looking at IT as a possible career.

This is a fully office-based role (non-hybrid role), based in Hemel Hempstead.

You will start working 9.00am - 5.30pm Monday - Friday then will move on a flexible rota once trained. The Service Desk operate between the hours of 06:00 – 23:00 daily, excluding Christmas day and you should be prepared to be available for shifts within those times.

Responsibilities

Provide first-line support to clients via phone and email.
Troubleshoot and resolve basic issues.
Log and manage support requests using our ticketing system.
Maintain accurate records of all support activities and client interactions, keeping tickets updated daily.
Escalate complex issues to second-line support when necessary.
Actively manage ticket system queues to chase resolution and reduce ageing tickets to agreed SLAs.
Participate in training sessions to develop technical skills and knowledge.
Provide excellent customer service and always maintain a professional demeaner..
Follow all documented processes.

Essential Skills

Excellent communication and interpersonal abilities both written and verbal.
Good Microsoft skills using Outlook, Word and Excel.
Strong problem-solving skills.
Attention to detail.
Customer-focused with a commitment to delivering high-quality service.
Empathetic towards Customers
Ability to work collaboratively with other departments and stakeholders.
Calm under pressure and an ability to reprioritise at short notice.
GCSE\O-Level English & Maths (C or above).
Genuinely want to deliver 1st class customer service.
Ability to work in a busy, results focused and thriving environment.

Desirable Skills

Experience working with customers.
Experience of working on a service desk or call centre environment.
Familiar with POS/EPOS systems

Job Types: Full-time, Permanent

Pay: £21,158.00-£24,785.00 per year

Benefits:

Company pension
Gym membership
Health & wellbeing programme
On-site parking

Application question(s):

Will you be looking for Visa Sponsorship in the near future?

Education:

GCSE or equivalent (preferred)

Experience:

Office: 1 year (preferred)
IT: 1 year (preferred)
Customer Service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

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