Planner Work, Jobs in Harpole, Nth (with Salaries)

Customer Care & Delivery Coordinator
Ty Nant Water —Northampton
- £35,000 a year
- Full-time
- In-person
- Free parking
- Employee assistance programme
Quick apply
4d
Planner/Works Programmer
Mears Group —Milton Keynes
- Up to £29,303.90 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Transport Planner
Stobart —Northampton
- £27,500 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Transport Administrator – Specialist Haulage
RJC Lowloaders Ltd —Rushden
- £41,600 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
Quick apply
Transport Planner
Ty Nant Water —Northampton
- £35,000 a year
- Full-time
- Management
- In-person
- Free parking
- Employee assistance programme
Quick apply
4d
Transport planner / controller
Ontime Logistics Europe Ltd —Milton Keynes
- £25,420 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Data entry
- Free parking
Quick apply
8d
SHEQ/ACT Administrator
Wates —Milton Keynes
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Organisational skills
Production Operative - Candles and Toiletries
Home County Co. —Buckingham
- £25,000 a year
- Full-time
- Quality control
- Warehouse experience
- In-person
- Free parking
- Employee discount
Quick apply
Senior Project Planner (80247)
Nexans —Milton Keynes
- Bachelor's degree
- Computer skills
- Training & development
Principal Planning Officers
Cherwell District Council —Banbury
- £50,407.50 - £55,755.50 a year
- Full-time
- Team management
- Annual leave
Assistant Cost Planner
Berkeley Group —Milton Keynes
- Databases
- Analysis skills
- Analytics
- Annual leave
Quick apply
Material Planner
Aero Tec Laboratories Limited —Milton Keynes
- £35,000 - £38,000 a year
- Full-time
- Oracle
- ERP systems
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Graduate Transport Planner - Community Development - Northampton - 2027
Stantec —Northampton
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Chartered Planner
Dalcour Maclaren —Bicester
- Business development
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
HR MI and Systems Analyst 12mth FTC
FCDO Services —Hanslope
- £31,898 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Research
- Microsoft Office
3d
Production Planner and Warehouse Coordinator
Home County Co. —Buckingham
- £26,000 - £28,000 a year
- Full-time
- ERP systems
- Continuous improvement
- Organisational skills
- Free parking
- Employee discount
Quick apply
Production Planner (12-month FTC Highlander)
Morgan Advanced Materials —Rugby
- Full-time
- Continuous improvement
- Communication skills
- Analytics
Logistics Administrator (Part-time - 15hrs a week)
Dr. Martens —Wellingborough
- Part-time
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
Service Call Planner
Winterhalter —Milton Keynes
- Weekend availability
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Operations Controller - Planner/Scheduler
Abbot Fire Group Ltd —Milton Keynes
- Full-time
- CRM software
- Continuous improvement
- Communication skills
Quick apply

I want to receive the latest job alerts for planner in harpole, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Care & Delivery Coordinator

Ty Nant Water -
Northampton

Quick apply

Job details

Full-time
£35,000 a year
4 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Logistics
Case record updates
Complaint handling
Risk management
B2B
Customer interaction
Root cause analysis
Supply chain customer service

Full job description

About Ty Nant Group

Ty Nant Group is the fastest-growing bottled water company in the UK. Our portfolio spans Ty Nant, TAU, Strathmore, Fonthill and Decantae, supported by four operating sites and a growing route to market. We are building a premium customer operation that is easy to deal with, accurate under pressure and capable of managing every order from receipt through to confirmed delivery.

Role purpose

To own customer communication and delivery assurance after an order has been acknowledged. The Coordinator will answer queries, monitor live deliveries, communicate risks before the customer needs to chase and confirm successful delivery with the appropriate evidence. Both Customer Care & Delivery Coordinators are also fully trained to provide order-processing and portal cover during holidays, sickness and exceptional peaks.

THE MANDATE

Never leave the customer wondering: own the answer, communicate early and close every delivery with evidence. Never leave the customer wondering: own the answer, communicate early and close every delivery with evidence.

What success looks like

Customer queries receive prompt acknowledgement, one named owner and a clear next action.
Material delivery risks are identified and communicated before they become customer surprises.
PODs and delivery confirmations are completed within the agreed service window.
Holiday order-processing cover is accurate, controlled and provided without losing ownership of the customer queue.

Key accountabilities

CUSTOMER QUERIES AND CASE OWNERSHIP

Own customer contacts received through the shared inbox, telephone and approved portals, recording the issue, priority, owner and next action.
Answer routine questions about order status, availability, delivery timing, documents, invoices and proof of delivery using accurate system information.
Coordinate responses across Order Processing, Transport, Warehouse, Production, Sales, Finance and Quality rather than passing the customer between departments.
Maintain clear customer updates until the issue is resolved and the outcome has been recorded.

DELIVERY ASSURANCE AND PROACTIVE COMMUNICATION

Monitor planned and live deliveries, checking collection, departure, ETA, delivery-slot and exception information.
Work with Transport Planners and carriers to understand delays, recovery actions and revised delivery commitments.
Notify customers proactively when a material risk is identified, explaining the issue, action being taken and next update time.
Obtain PODs, customer receipts or other agreed evidence and confirm successful delivery in Ty Nant 360.

EXCEPTIONS, COMPLAINTS AND SERVICE RECOVERY

Own the customer-facing response to shortages, damage, refusals, failed deliveries, returns and delivery-document queries.
Create accurate cases and preserve order, delivery, SKU, batch, pallet, POD and correspondence evidence.
Escalate product-quality or food-safety matters immediately to Quality while retaining responsibility for customer communication.
Coordinate authorised credits, replacements, redeliveries or claims with Finance, Transport and Operations.
Record root cause and outcome information so recurring service failures can be identified and prevented.

ORDER-PROCESSING AND PORTAL COVER

Maintain full working competence in order validation, Ty Nant 360 entry, customer portals, acknowledgements and operational release.
Provide scheduled order-processing cover when the primary Coordinator is on holiday, absent or supporting an exceptional workload.
During cover, check customer, product, quantity, price, address, requested date, delivery instructions and approval requirements before release.
Use a clear rota so one Customer Care Coordinator covers order processing while the other retainsownership of the customer queue.
Complete a structured handover when cover starts and ends, with no unowned orders or customer cases.

Candidate profile

ESSENTIAL

Experience in B2B customer service, customer operations, logistics coordination or order management.
Confident written and telephone communication, including difficult conversations about delay, shortage or service failure.
Strong ownership and follow-through: able to coordinate several departments without losing the customer outcome.
Good systems skills and the discipline to maintain accurate case, delivery and POD records.
Ability to prioritise urgent delivery risks alongside routine customer enquiries.
Willingness and capability to provide trained order-processing and customer-portal cover.

PREFERRED

Experience in drinks, FMCG, food, manufacturing, hospitality supply or multi-site distribution.
Experience monitoring pallet-network, groupage, courier or dedicated-haulage deliveries.
Experience handling shortages, damages, claims, returns, credits or quality complaints.
Experience with ERP, CRM, ticketing, carrier-tracking and customer-portal systems.

How you will lead and work

Calm, warm and commercially sensible, particularly when something has gone wrong.
Takes responsibility for finding the answer rather than redirecting the customer.
Communicates early, accurately and without defensiveness.
Comfortable switching into controlled order-processing cover while protecting the wider customer queue.

Reward and benefits

Competitive salary, dependent on experience.
Discretionary annual Group performance bonus.
Company pension scheme with a 5% employer contribution.
Life assurance at four times salary.
25 days’ holiday, increasing to 28 days with service, plus bank holidays.
Role-specific systems, portal and professional development training.
Employee assistance and wellbeing support, Ty Nant Group product allowance, employee discount and free on-site parking.

This role profile describes the principal accountabilities of the position. It is not exhaustive and may evolve as the Group, customer operation and systems develop. Bonus and benefit arrangements are subject to eligibility, scheme rules and the terms confirmed in the employment contract. Ty Nant Group is committed to creating an inclusive workplace and welcomes applications from suitably qualified candidates from all backgrounds. Appointment is subject to eligibility to work in the UK and any role-appropriate pre-employment checks.

Pay: £35,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

planner jobs in harpole, nth

Customer Care & Delivery Coordinator

Planner/Works Programmer

Transport Planner

Transport Administrator – Specialist Haulage

Transport Planner

Transport planner / controller

SHEQ/ACT Administrator

Production Operative - Candles and Toiletries

Senior Project Planner (80247)

Principal Planning Officers

Assistant Cost Planner

Material Planner

Graduate Transport Planner - Community Development - Northampton - 2027

Chartered Planner

HR MI and Systems Analyst 12mth FTC

Production Planner and Warehouse Coordinator

Production Planner (12-month FTC Highlander)

Logistics Administrator (Part-time - 15hrs a week)

Service Call Planner

Operations Controller - Planner/Scheduler

I want to receive the latest job alerts for planner in harpole, nth

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected