Guest services manager Work, Jobs in Harrogate, Eng (with Salaries)

DEPUTY GENERAL MANAGER
Grantley Hall —Grantley
- Hotel
- Leadership
- Communication skills
- Store discount
- Annual leave
Quick apply
Duty Manager
Provenance Inns & Hotels —Harrogate
- £12.71 - £13.50 an hour
- Full-time
- Hospitality
- Management
- Hotel
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Assistant Food & Beverage Manager
KGC —Knaresborough
- £30,000 - £38,000 a year
- Full-time
- Serving
- Hospitality
- Bar
- Free parking
- Health & wellbeing programme
Quick apply
OPERATIONS MANAGER
Grantley Hall —Grantley
- Hotel
- Human resources
- Organisational skills
- Store discount
- Annual leave
Quick apply
Guest Services Manager
Swinton Park Hotel —Masham
- £32,000 a year
- Weekend availability
- Hospitality
- Hotel
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
Front Office Manager
Rudding Park Harrogate —Harrogate
- From £37,000 a year
- Weekend availability
- Hospitality
- Hotel
- Guest services
Duty Manager
Crown Hotel, Boroughbridge —Boroughbridge
- £12.75 - £13.50 an hour
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
General Manager
The Mayfair Pub and Kitchen Harrogate —Harrogate
- £35,000 - £41,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- In-person
- Employee discount
Quick apply
Assistant Manager
The Knaresborough Inn —Knaresborough
- Up to £33,700 a year
- Full-time
- Hospitality
- Annual leave
- Employee assistance programme
Quick apply
Duty Manager
Bridge Hotel & Spa Wetherby —Wetherby
- From £13.10 an hour
- Full-time
- Hotel
- Supervising experience
- Team management
- Free parking
Quick apply
Meetings and Events Duty Manager
Rudding Park Harrogate —Harrogate
- £28,320 a year
- Weekend availability
- Hotel
- Annual leave
- Employee assistance programme
23h
ASSISTANT RESTAURANT MANAGER
Grantley Hall —Grantley
- £36,050 a year
- Weekend availability
- Management
- Customer service
- Microsoft Office
- Store discount
- Annual leave
Quick apply
Front of House Supervisor
DoubleTree by Hilton Harrogate Majestic —Harrogate
- Full-time
- Hospitality
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d
General Manager
Five Guys UK —Castleford
- From £40,970 a year
- Hospitality
- Management
- Sales
- Annual leave
- Employee assistance programme
8d
Breakfast Manager
Rudding Park Harrogate —Harrogate
- £32,010 a year
- Weekend availability
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Assistant General Manager
Hickory's Smokehouse —Horbury
- Up to £38,000 a year
- Full-time
- School
- Health & wellbeing programme
- Employee discount
Quick apply
HEAD BARTENDER
Grantley Hall —Grantley
- £31,000 a year
- Hospitality
- Bar
- Hotel
- Free parking
- Employee discount
Quick apply
Guest Service Manager
Holiday Inn Express - York East —York
- £28,500 a year
- Full-time
- Hotel
- Free parking
- Employee assistance programme
Golf Food and Beverage Manager
Rudding Park Harrogate —Harrogate
- From £31,000 a year
- Weekend availability
- Hospitality
- Bar
- Hotel
Food and Beverage Assistant
Rudding Park Harrogate —Harrogate
- £26,750 a year
- Full-time
- Hotel
- Guest services
- Communication skills
- Annual leave
- Employee assistance programme

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DEPUTY GENERAL MANAGER

Grantley Hall -
Grantley

Quick apply

Job details

Benefits

Store discount
Cycle to work scheme
On-site gym
Annual leave
Employee assistance programme
Employee discount
Referral programme

Qualifications

Leadership
Communication skills
Hotel experience

Full job description

Job Introduction

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

Guest Experience

To be a visible presence to both your teams and the guest to deliver an exceptional guest experience.
To exceed guest expectations through establishing a dynamic service culture within all operational teams.
To ensure an efficient guest operation with adequate cost control across the business.
To constantly review, suggest ideas for improvements and action in all areas of the operation.
To be the leader of the standards and to maintain these in line with in house and red star standards.
To assist in setting the hotels objectives and future strategies.
Act as an ambassador for the business.

Financial

To manage alongside the departmental managers the departmental budget lines and payroll.
To maximise all sales opportunities to ensure budgeted profitability is achieved or exceeded.
To assist the GM and Director of Finance with budgeting/forecasting and payroll for the property when required.

People

To ensure a positive and productive team culture.
To support the Learning & Development culture of developing raw talent into highly successful careers at Grantley Hall.
To recruit, train and continually develop all of your direct reports and their teams to achieve their personal and business objectives.
To address any issues of poor conduct and/or performance with the relevant HOD and participate in HR procedures as necessary.
To follow all HR procedures and policies.

Key Skills, Qualities & Experience

Proven experience managing large-scale hotel departments with high volumes, multiple service areas and sizeable teams is essential.
A hands on Operator is essential.
Previous experience working with 4 or 5 red star service would be beneficial.
Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels.
Analytical mindset with the ability to interpret data and metrics to drive decision making.
Strong leadership skills to effectively manage and motivate multiple teams to achieve high levels of operational performance.
Accountable and resilient with the ability to work under pressure.

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

Tips typically over £200 per month (£3,400 per year)
Complimentary bespoke uniform and chef whites
Complimentary meals whilst on duty
Refer a Friend bonus - Earn up to £1000
Holiday Buy/Sell Scheme
Complimentary employee car parking
Complimentary state of the art onsite gym - with personal trainer support
31 days annual leave (including bank holidays) increasing with service
Professional development opportunities at all levels
Reimbursement on work shoes, sight tests and professional memberships
Modern and spacious discounted live in accommodation for eligible roles
Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
Team Member of the Month Awards
Discount on Grantley Halls Restaurants, Spa products and Gift Shop
Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
Cycle to work scheme
Access to Stream, allowing you to instantly access your wages
Simplyhealth - Health cash plan

Quick apply

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guest services manager jobs in harrogate, eng

DEPUTY GENERAL MANAGER

Duty Manager

Assistant Food & Beverage Manager

OPERATIONS MANAGER