solutions engineer Work, Jobs in harrow, eng (with Salaries)

IT Service Availability Engineer
JATO —Uxbridge
- Hybrid work
- Microsoft Office
- Communication skills
- Time management
10d
Junior Project Engineer
M Group —Stevenage
- Overtime
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Solutions Engineer
Sano Genetics —London
- £45,000 - £50,000 a month
- Remote
- Software development
- APIs
- HTML
Graduate Mechanical Engineer
VVB Engineering —London
- £30,000 a year
- Full-time
- Employee discount
Quick apply
3rd Line Support Engineer
Wey Computing Solutions Limited —Send
- £30,000 - £42,000 a year
- Full-time
- Azure
- Windows
- Maths
- Free parking
- Employee discount
Quick apply
8d
Junior Technical Operations Engineer
Hozah —Croydon
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Windows
- APIs
- In-person
- Work from home
Quick apply
8d
Infrastructure Engineer
BBVA —London
- Full-time
- Windows
- Financial services
- Communication skills
AWS Support Engineer
IDOX plc —Woking
- Full-time
- Hybrid work
- DevOps
- AWS
- Travel
Quick apply
Customer Solutions Engineer
WEX Inc. —London
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- APIs
- Agile
- Financial services
- Employee discount
IT Service Availability Engineer
JATO Dynamics —Uxbridge
- Microsoft Office
- Communication skills
- Time management
10d
Senior Fibre Engineer
M Group —West London
- Annual leave
- Employee assistance programme
Audio Engineering (Freelance)
ElevenLabs —London
- Full-time
- Remote
Solutions Engineer, Mid-Market
Atlassian —London
- Remote
- Sales
- Communication skills
4d
Customer Service Team Leader
Provide Care Solutions LTD —Greenford
- £43,000 a year
- Full-time
4h
BCG X Forward Deployed AI Engineer, United Kingdom
Boston Consulting Group —London
- Full-time
- Doctoral degree
- Python
Forward Deployed AI Engineer, Internship, United Kingdom - BCG X
Boston Consulting Group —London
- Full-time
- Doctoral degree
- Master's degree
- Python
Field Service Engineer
Bio-Rad Laboratories —Watford
- Full-time
- Hybrid work
- English
- Microsoft Office
- Computer skills
- Free parking
- Work from home
Support Engineer - Lambeth
RM Education Limited —London
- Maintenance
- IT
- School
Solutions Engineer
Syntasso —London
- Hybrid work
- APIs
Quick apply
Junior AI Solutions / Product Engineer - Fixed Term Contract
Millennium Management —London
- Computer Science
- SQL
- AI
7d

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IT Service Availability Engineer

JATO -
Uxbridge

Apply Now

Job details

10 days ago

Qualifications

ITIL Certification
SCCM
Microsoft Office
ITIL
Ticket management systems
Root cause analysis
Communication skills
Intune
Time management

Full job description

About us:
JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.

Our vision. Our vision is to be the world’s most exciting leader in automotive business intelligence solutions. We aim to generate excitement through implementing pioneering ideas, problem solving and going beyond our customer expectations. Our JATO colleagues are partners in our future and stakeholders in our desires. Our strategic intent is to help customers create significant competitive advantage by constantly leading in connected data, information and knowledge provision, ultimately improving our customers’ work processes, informed decision-making and business results.

Role Overview:
The IT Service Availability team goal is to efficiently support all services of the Technology team, ensuring high quality of IT equipment functionality and service availability, leading to JATO staff being able to fulfil their own business goals.

The IT Service Availability Engineer is responsible for ensuring the continuous availability and optimal performance of IT services and infrastructure across the organisation. This role involves proactive monitoring, troubleshooting, and resolution of incidents, as well as driving improvements in processes, tools, and systems to enhance overall service reliability and resilience.

Key Responsibilities:

1. Service Monitoring and Incident Management:

Proactively monitor IT systems, applications, and infrastructure to identify and address issues before they impact business operations.
Respond to incidents, perform root cause analysis, and implement corrective actions to restore service availability.
Work closely with IT operations, development, and third-party vendors to resolve complex technical issues.

2. Change and Problem Management:

Assess the impact of planned changes on service availability and mitigate risks during implementation.
Participate in post-incident reviews to identify lessons learned and implement preventative measures.
Maintain and improve documentation, including system diagrams, knowledge bases, and runbooks.

3. Tools and Technologies:

Use advanced monitoring and alerting tools to maintain visibility into system health and performance.
Continuously evaluate and adopt new tools and technologies to improve service management capabilities.

4. Stakeholder Communication:

Provide regular updates to lead and stakeholders on service availability and SLA.
Serve as a liaison between IT teams and business units to ensure alignment of service goals with business needs.

Key Requirements:

Knowledge of ITIL practices; certifications such as ITIL Foundation are an asset.
Proficient in ticket management systems.
Solid understanding of core technologies and services, including Office 365, Intune, SCCM, Entra ID, and others.
Strong grasp of both hardware and software components.
Experience with service monitoring tools.
Excellent problem-solving skills with the ability to remain composed and perform under pressure in high-stakes situations.
Outstanding communication and collaboration skills for effective interaction with technical teams.
Exceptional interpersonal skills, particularly in supporting and understanding individual team members.
Confident in holding team members accountable for quality and deliverables, with the ability to provide constructive feedback.
Positive, enthusiastic, and supportive attitude.
Strong time management skills to handle tasks efficiently.

Ability to work independently with minimal supervision.

Our values. JATO core values are Integrity, People First, Collaboration, Innovation and Excellence.

JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status.

Department

Technology

Role

Technology Service Operations

Locations

Uxbridge - United Kingdom

Work Location

Hybrid

Apply Now

Refine Your Search

solutions engineer jobs in harrow, eng

IT Service Availability Engineer

Junior Project Engineer

Solutions Engineer

Graduate Mechanical Engineer

3rd Line Support Engineer

Junior Technical Operations Engineer

Infrastructure Engineer

AWS Support Engineer

Customer Solutions Engineer

IT Service Availability Engineer

Senior Fibre Engineer

Audio Engineering (Freelance)

Solutions Engineer, Mid-Market

Customer Service Team Leader

BCG X Forward Deployed AI Engineer, United Kingdom

Forward Deployed AI Engineer, Internship, United Kingdom - BCG X

Field Service Engineer

Support Engineer - Lambeth

Solutions Engineer

Junior AI Solutions / Product Engineer - Fixed Term Contract

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