Complaints manager Work, Jobs in Harston, Cam (with Salaries)

Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
Corporate Complaints Manager
CHS Group —Cambridge
- £45,215.12 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Presentation skills
- Free parking
- Annual leave
12d
Tenant Care Advisor
ista Energy Solutions Limited —Cambridge
- Up to £26,500 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
11h
Supervisor
Mears Group —Cottenham
- Up to £41,324 a year
- Monday to Friday
- Management
- Maintenance
- Supervising experience
- Annual leave
- Employee discount
10d
Store Manager
Aldi —Saffron Walden
- £52,910 - £69,000 a year
- Annual leave
Senior Delivery Manager
MaPS —Bedford
- £83,000 a year
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
1d
Front of House Manager
University Arms —Cambridge
- £40,000 a year
- Weekend availability
- Bar
- Hotel
- University
- Employee assistance programme
- Referral programme
Workplace Experience Manager
CBRE —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Senior Admin Lead
Bedfordshire Supported Housing Ltd —Bedford
- £33,150 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
HMP Highpoint - Caseworker - Prison Offender Manager
Ministry of Justice —Haverhill
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
3d
Warranty Administrator
BCA —Bedford
- £29,410 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- IT
- Employee assistance programme
- Employee discount
Quick apply
9h
Senior Property Manager
Encore —Cambridge
- Hybrid work
- Management
- Maintenance
- Communication skills
Quick apply
Operational Head of Function - Complex - HMP Bedford
Ministry of Justice —Bedford
- £50,001 - £60,000 a year
- Weekend availability
- Hybrid work
- Management
- English
- Presentation skills
- Annual leave
11d
Registered Manager
SGS Care Ltd —Newmarket
- £65,000 - £75,000 a year
- Full-time
- Childcare
- Care plans
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Strategic Business Support Manager (Part Time 18.5hrs)
Cambridgeshire County Council —Alconbury
- £46,956 - £50,157 a year
- Part-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
10h
Saleroom Manager - Interiors Sales
Cheffins —Cambridge
- Full-time
- Sales
- Microsoft Office
- Supervising experience
Performance & Quality Officer
CHS Group —Cambridge
- £34,874.01 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Windows
- Administrative experience
- Free parking
- Annual leave
3d
Customer Feedback and Enquiries Lead (Highways Maintenance Focused)
Cambridgeshire County Council —Alconbury
- £41,958 - £44,822 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
13d
Deputy Home Manager
Dial House Care Ltd —Bedford
- £48,000 - £50,000 a year
- Full-time
- Nursing home
- Organisational skills
- Care plans
- Free parking
- Health & wellbeing programme
Quick apply
Property Manager
McCarthy & Stone —Bedford
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Life insurance
Quick apply
6d

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Client Relationship Manager (Maternity Cover)

Source Facilties Maintenance Limited
Bishop's Stortford

Quick apply

Job details

Temporary
Up to £40,000 a year

Qualifications

CRM software
Driving Licence
Facilities management
Maintenance
Administrative experience
Presentation skills
Driving
Customer relationship management
Organisational skills
Relationship management
Contracts
Account management
Communication skills

Full job description

Client Relationship Manager (Maternity Cover)

Location: Hybrid Working / Client Sites / London Travel Required

Contract: Fixed-Term (Maternity Cover)

Salary: OTE £35,000 – £40,000 per annum

About Source FM

Source FM is a growing facilities management business focused on delivering exceptional service and building long-term client partnerships. We pride ourselves on being proactive, responsive, and committed to helping our clients achieve their objectives.

We are looking for a highly organised and relationship-focused Client Relationship Manager to join our Client Services team on a fixed-term maternity cover contract.

This is an excellent opportunity for an experienced Account Manager, Client Relationship Manager, Customer Success Manager, or facilities management professional who enjoys building strong client relationships, improving client outcomes, and contributing to business growth.

Whilst facilities management experience is not essential, candidates with experience in property services, compliance, maintenance, construction support services, customer success, business services, or other service-led industries will be particularly well suited to the role.

The Role

As Client Relationship Manager, you will be responsible for managing a portfolio of key client accounts, ensuring high levels of client satisfaction, contract retention, and account development.

You will act as the primary point of contact for your clients, building trusted relationships with key stakeholders and ensuring their expectations are understood, communicated, and delivered by our operational teams.

The role focuses on protecting and strengthening client relationships by identifying risks before they become problems, resolving concerns proactively, gathering meaningful client feedback, and uncovering opportunities to improve service delivery and account growth.

You will maintain a visible presence across your client portfolio through regular meetings, site visits, and engagement activities, including attendance at weekly client meetings in London and other specified client locations.

This role is not responsible for operational delivery but is responsible for ensuring the client experience remains exceptional.

Key ResponsibilitiesClient Relationship Management

Act as the primary relationship owner for allocated client accounts.
Build and maintain strong relationships with key client stakeholders.
Conduct regular client review meetings and performance discussions.
Ensure client expectations are clearly understood and communicated internally.
Manage client concerns and complaints through to successful resolution.
Maintain stakeholder maps and account relationship plans.

Client Satisfaction & Service Improvement

Monitor client satisfaction scores, audits, feedback, and service performance.
Review client portal data and identify emerging trends, risks, and opportunities.
Investigate client concerns and identify root causes.
Work closely with operational teams to implement service improvements.
Track actions through to completion and ensure accountability.
Act as the voice of the client within the business.

Account Development & Retention

Develop and maintain account development plans.
Identify opportunities to expand services within existing accounts.
Support quotation opportunities and commercial discussions.
Monitor client retention risks and implement recovery plans where required.
Support contract renewal and retention activities.
Build trusted advisor relationships that strengthen long-term partnerships.

Client Engagement & Insight

Organise and coordinate client engagement events and relationship-building activities.
Prepare event proposals, budgets, objectives, and success measures for Director approval.
Issue client surveys and feedback questionnaires.
Analyse client feedback and communicate findings and recommendations internally.
Produce client health and engagement reports where required.

Communication & Administration

Attend weekly client meetings in London and other specified locations.
Record meeting minutes, actions, decisions, and client communications within the CRM system.
Maintain accurate client records and account information.
Ensure communications are professional, timely, and accurate.
Coordinate effectively with operational and leadership teams.

What We're Looking For

The ideal candidate will have:

Experience in account management, client relationship management, customer success, facilities management, or similar client-facing roles.
Excellent communication and stakeholder management skills.
Strong relationship-building ability and commercial awareness.
A proactive approach to problem solving and service improvement.
Experience managing multiple client accounts simultaneously.
Strong organisational and administrative skills.
Confidence leading client meetings and presenting to stakeholders.
Experience using CRM systems.
A full UK driving licence and willingness to travel regularly.

Experience within facilities management, property services, compliance, maintenance, construction support services, or wider service-led industries would be advantageous but is not essential.

Success in This Role

You will be successful if you:

Build trusted relationships with clients and stakeholders.
Maintain high levels of client satisfaction.
Identify and resolve issues before they impact the client experience.
Support contract retention and renewal activity.
Generate opportunities for account growth.
Deliver successful client engagement initiatives.
Use client feedback and performance data to drive continuous improvement.
Become a trusted advisor to both clients and operational teams.

Why Join Source FM?

Be part of a growing and ambitious business.
Work closely with senior leadership and key client stakeholders.
Opportunity to make a genuine impact on client experience and business growth.
Supportive and collaborative team environment.
Flexible and hybrid working opportunities.
Competitive salary and benefits package.

Our Philosophy

At Source FM, success is measured not by how many problems we react to, but by how many we prevent.

We are looking for someone who shares that mindset and can help strengthen client relationships, improve service outcomes, and contribute to the continued growth of our business.

Pay: Up to £40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in harston, cam

Client Relationship Manager (Maternity Cover)

Corporate Complaints Manager

Tenant Care Advisor

Supervisor

Store Manager

Senior Delivery Manager

Front of House Manager

Workplace Experience Manager

Senior Admin Lead

HMP Highpoint - Caseworker - Prison Offender Manager

Warranty Administrator

Senior Property Manager

Operational Head of Function - Complex - HMP Bedford

Registered Manager

Strategic Business Support Manager (Part Time 18.5hrs)

Saleroom Manager - Interiors Sales

Performance & Quality Officer

Customer Feedback and Enquiries Lead (Highways Maintenance Focused)

Deputy Home Manager

Property Manager

I want to receive the latest job alerts for complaints manager in harston, cam

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