Customer support & client services occupations Work, Jobs in Harston, Cam (with Salaries)

Customer Service Specialist
Nuclera —Cambridge
- Full-time
- Hybrid work
- Customer service
- Salesforce
- ERP systems
- Annual leave
- Life insurance
Quick apply
5d
Fixed-Term Customer Service Assistant
Ede and Ravenscroft —Cambridge
- Full-time
- Customer service
- IT
- In-person
- Employee discount
- Sick pay
Quick apply
Client Services Support & Repairs Officer
North Hertfordshire District Council —Letchworth
- £13.94 - £15.61 an hour
- Call to connect
- Hybrid work
- Windows
- Organisational skills
- Communication skills
12d
Customer Success Manager
Cambridge Intelligence —Cambridge
- Hybrid work
- Negotiation
- Annual leave
Customer Service Representative
Lindstrom Ltd —Bedford
- £26,284 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Client Services Coordinator & Operations
Pink Plan LTD —Ware
- From £25,000 a year
- Full-time
- Customer service
- Salesforce
- Analysis skills
- Free parking
- Work from home
Quick apply
Client Support Administrator
S2 Partnership —Elsworth
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
Quick apply
Client Account/Relationship Manager
S2 Partnership —Elsworth
- Full-time
- Microsoft Office
- Business development
- Communication skills
- Annual leave
- Life insurance
Quick apply
10d
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
4d
Customer Experience Executive
Step Change Outsourcing —Stevenage
- From £25,610.65 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
Customer Support Associate
Acushnet Golf —Saint Ives
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
8d
Trainee Customer Service
uRisk —Buntingford
- £24,000 a year
- Full-time
- Customer service
- No experience needed
- In-person
Quick apply
Contact Centre Agent
Stevenage Borough Council —Stevenage
- £26,824 - £29,540 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
11d
Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Client Service Advisor
ALS —Chatteris
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
21h
Service Administrator / Co-ordinator
Custom Security Solutions Ltd. —Hertford
- £24,420 - £29,000 a year
- Microsoft Word
- Microsoft Excel
- Salesforce
- Free parking
- Health & wellbeing programme
Quick apply
Service Administrator / Coordinator
Custom Security Solutions Ltd. —Hertford
- £26,000 - £33,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Salesforce
- Free parking
- Health & wellbeing programme
Quick apply
Broker Support Specialist
Vindis Group —Huntingdon
- £28,500 a year
- Customer service
- Employee assistance programme
Resident Liaison Officer
Mears Group —Cottenham
- Up to £28,917 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee discount

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customer support & client services occupations jobs near harston, cam

Customer Service Specialist

Nuclera
Cambridge

Quick apply

Job details

Full-time
5 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Customer service
Salesforce
ERP systems
Logistics
Communication skills

Full job description

Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is to improve human health by making proteins accessible. We are beginning this mission through the launch of our eProtein Discovery™ platform. eProtein Discovery is a breakthrough protein expression, characterization, and purification technology, consisting of a lab-based benchtop instrument, cloud-based software and proprietary cartridges and consumables. The goal is to enable rapid protein access to life science researchers around the world.

We are seeking a self-motivated Customer Service Specialist to join our Customer Support team. This is a unique opportunity to join the customer support team, supporting our global customer base. Based in our Cambridge office, you’ll play a critical role in delivering high-quality, responsive support to Nuclera customers.

As part of a global team, you will help establish local customer operations and collaborate closely with teams including Logistics, Technical Support, Field Application Scientists, and Sales. Your work will ensure a smooth, efficient experience for customers from order placement through to delivery.

This is an ideal opportunity for someone who thrives in a dynamic, science-driven environment and is passionate about providing excellent service.

This role follows a hybrid working model, with a minimum of 3 days per week in our Cambridge office and up to 2 days working from home.

This Customer Service Specialist role offers the opportunity to make a real impact on our global customer operations. If you’re looking to bring your expertise to a growing, mission-driven team and support cutting-edge science, we’d love to hear from you.

About the role:

Provide first-class support to customers on a variety of queries including orders, delivery timelines, stock availability, documentation, and quotations.
Ensure a high level of ownership of each customer interaction, delivering clear communication and timely updates throughout the customer journey.
Collaborate effectively with cross-functional teams such as Logistics, Technical Support, Field Application Scientists, and Sales to resolve issues and ensure smooth customer operations.
Work closely with the UK-based Head of Technical and Customer Support to ensure alignment on policies, service standards, and customer expectations.
Assist in the implementation and continuous improvement of customer service processes, tools, and workflows.
Monitor and report on customer service metrics and KPIs to help identify trends, bottlenecks, and opportunities for service enhancements.
Support order processing and logistics coordination to ensure a seamless experience for our customers.
Manage escalated customer issues with empathy and professionalism, seeking solutions that balance customer satisfaction with business needs.

Requirements

Experience in a customer service or customer operations role, ideally within the biotech or life sciences sector.

Strong interest in science, biology, or related fields; familiarity with research laboratory products and/or equipment is an advantage.
Proven ability to work independently and manage multiple tasks in a fast-paced, evolving environment.
Comfortable using CRM and ERP systems; experience with platforms such as Salesforce and IFS is a plus.
Excellent written and verbal communication skills, with a strong attention to detail and customer-first mindset.
A collaborative team player with the ability to work cross-functionally and across time zones.
Demonstrated problem-solving ability and a proactive approach to improving the customer experience.
Experience supporting customers internationally is desirable.

Benefits

What we offer:

In addition to competitive salaries, we offer a range of benefits including:

Company bonus scheme of 5%
Life insurance
Private medical insurance and cash plan
25 days' annual leave + Bank Holidays
Enhanced employer's pension contributions
Enhanced maternity and paternity Leave
Investment in professional development and learning
Access to amenities on Vision Park and in Histon
Fresh fruit, tea, coffee, and snacks in the office
Organised team events

Quick apply

Refine Your Search

customer support & client services occupations jobs in harston, cam

Customer Service Specialist

Fixed-Term Customer Service Assistant

Client Services Support & Repairs Officer

Customer Success Manager

Customer Service Representative

Client Services Coordinator & Operations

Client Support Administrator

Client Account/Relationship Manager

Client Relationship Manager (Maternity Cover)

Customer Experience Executive

Customer Support Associate

Trainee Customer Service

Contact Centre Agent

Customer Success Manager

Client Service Advisor

Customer Care Associate

Service Administrator / Co-ordinator

Service Administrator / Coordinator

Broker Support Specialist

Resident Liaison Officer

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