Support engineer Work, Jobs in Hartford, Chs (with Salaries)

Support Engineer
Ping Technology Labs LTD —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
4d
IT Support Engineer
Luminite IT Services Ltd —Longport
- £30,000 - £35,000 a year
- Full-time
- Windows
- Computer networking
- In-person
- Free parking
- Referral programme
Quick apply
Support Engineer
Belong —Nantwich
- £29,871 a year
- Hybrid work
- Customer service
- Travel
- Organisational skills
Quick apply
2d
Health, Safety & Environmental Coordinator
Midlands Power Networks Ltd —Stoke-on-Trent
- £35,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Electrical experience
- Free parking
- Life insurance
Quick apply
Technical Services Engineer
Encirc —Elton
- £29,000 - £31,000 a year
- Windows
- Microsoft Office
- In-person
Quick apply
IT Support Engineer One Month Contract only
Part Four —Warrington
- £2,500 - £3,500 a month
- Hybrid work
- Software troubleshooting
- Windows
- Analysis skills
Quick apply
19h
Talent Acquisition Manager
One Way Group —Stoke-on-Trent
- £40,000 - £55,000 a year
- Full-time
- Sales
- Bachelor's degree
- In-person
Quick apply
Project Engineer - ASL Engineering Projects
Pharmagraph —Runcorn
- £40,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Support Engineer - Liverpool
Labman Automation —Liverpool
- £38,000 - £44,000 a year
- Full-time
- Analysis skills
- In-person
- Hand tools
Cloud Support Engineer
The Tech Group NC Ltd —Manchester
- £4,800 - £5,200 a month
- Full-time
- Microsoft Access
- Azure
- Microsoft Outlook
Quick apply
2d
Medical Equipment Engineer – North Region (Beds, Hoists, Pressure Care)
Home Care Hire —Stoke
- £33,000 - £38,000 a year
- Computer literacy
- Laboratory experience
- Maintenance
Quick apply
4d
Defect Coordinator
Healthy Estates Facilities Management —Chester
- £26,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
Quick apply
6d
IT Support Engineer
The Tech Group NC Ltd —Manchester
- £2,500 - £3,100 a month
- Full-time
- Windows
- Computer networking
Quick apply
7h
Customer Service - Technical Support Engineer
Overclockers UK —Stoke-on-Trent
- Weekend availability
- Customer service
- Windows
- In-person
Quick apply
2d
Asta Planner
Watkin Jones —Chester
- Full-time
- Project management
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
Construction Planner
Watkin Jones —Chester
- Full-time
- Project management
- Communication skills
- Annual leave
- Employee discount
Quick apply
Document Controller
Sanctuary Group —Chester
- £32,606 - £34,322 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Maintenance Engineer
TRITECH GROUP —Wrexham
- £18 - £20 an hour
- Full-time
- Maintenance
- Programmable logic controllers
- In-person
- Free parking
- Life insurance
Quick apply
CAD DESIGN ENGINEER
Illumination Lighting —Stoke-on-Trent
- £32,000 - £40,000 a year
- Full-time
- Schematics
- CAD
- System design
- Free parking
- Employee discount
Quick apply
6d
Control Engineer
Scottish Power —Birkenhead
- £53,280 - £66,600 a year
- Engineering
- Electrical Engineering
- Leadership
- Annual leave
- Employee discount

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Support Engineer

Ping Technology Labs LTD
Manchester

Quick apply

Job details

Full-time
£30,000 - £45,000 a year
4 days ago

Benefits

Casual dress
Free flu jabs
Company pension
Language training provided
Company events
Employee discount
Transport links
Bereavement leave
Referral programme
Sick pay

Qualifications

Technical support
SQL
Zendesk
REST
APIs
AI
Communication skills
Python

Full job description

Support Engineer (Customer Success / Technical Support)

Python, REST APIs, SQL
Manchester City Centre (Deansgate) – In-person, 5 days per week
Full-time
Salary between £30,000-45,000 (Dependent on experience and skill set)

About the role

We’re hiring a Junior–Mid Level Support Engineer to own customer success and build our support function from the ground up at a fast-growing proxy infrastructure company used by web-scraping, automation, and agentic AI companies worldwide.

We support thousands of customers across 200+ countries, process 15+ billion proxy requests per month, and handle petabytes of data flowing through our network.

We’ve grown bootstrapped to $2M ARR with +318% YoY platform sign-up growth — and we’re just getting started.

Right now, support runs through the founder. Your job is to change that. You’ll own the entire customer experience — from onboarding and KYC to technical troubleshooting and documentation — and build the tooling and processes that let us scale toward a 24/7 support team. This isn’t a ticket-answering job; it’s a build-the-function job that happens to include answering tickets.

This is a fast-paced, high-ownership startup environment. We move quickly, ship frequently, and expect you to learn fast, take responsibility, and make decisions without waiting for permission.

You’ll gain hands-on experience with support tooling and automation, API integration, KYC and identity verification, trust and safety, and the processes behind a SOC 2 attestation.

What you’ll be doing

Support customers across chat, email, and tickets — proxy integration, connection and blocking issues, billing and account queries
Build internal tooling and automations using APIs to speed up support tasks
Reduce ticket volume at the source by improving customer flows and UX
Own and improve customer-facing documentation and troubleshooting guides
Manage ticket triage and evaluate AI tooling for deflection and auto-triage
Run customer onboarding and KYC flows (iDenfy), including manual review edge cases
Handle abuse reports, AUP enforcement, and account suspensions
Feed ticket themes and pain points back into product decisions

What we’re looking for

Must have

1–3 years experience in a technical support, customer success, or similar role
Basic Python (or similar) for automation and working with APIs
Comfortable with REST APIs and reading API docs independently
Basic SQL for pulling customer data and debugging
Excellent written communication — clear, concise, and empathetic
Comfortable handling sensitive customer data (PII) responsibly
Comfortable working in-person in Manchester, 5 days per week
Strong ownership mindset — happy being the first person in the function

Nice to have

Experience with support platforms (Intercom, Zendesk, Plain, Front, Help Scout)
Familiarity with proxies/networking (residential vs ISP vs datacenter IPs, sessions, geotargeting)
Experience with identity verification tools (iDenfy, Sumsub, Onfido, Persona, Veriff)
Experience with AI support tooling (Intercom Fin, Zendesk AI) or OpenAI/Anthropic APIs
Trust and safety or abuse-handling exposure
Familiarity with SOC 2 or compliance platforms (Vanta, Drata, OneLeet)
Experience writing documentation in Mintlify, GitBook, or Notion
Willingness to relocate in the future is a plus. We plan to relocate our head office to London within the next few years, and compensation would be reassessed as part of any relocation.

What you’ll get

Salary between £30,000-45,000 (Dependent on experience and skill set)
High ownership from day one
The chance to build a support function from scratch
A steep learning curve and rapid growth
A young, ambitious team building a fast-growing company
Clear path toward leading the support team

How to apply

Send a short note on why you’re interested
Examples of customer-facing writing or any support/tooling you’ve worked on
GitHub or project links if available
Apply via Indeed platform.

Job Type: Full-time

Pay: £30,000.00-£45,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Free flu jabs
Language training provided
Referral programme
Sick pay
Transport links

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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support engineer jobs in hartford, chs