Learning and development leader Work, Jobs in Hartlepool, Dur (with Salaries)

Customer Service Advisor
NECSWS —Hartlepool
- £26,227.50 a year
- Full-time
- Hybrid work
- Computer literacy
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
CETEC Enhanced Learning Lead
Education Training Collective —Redcar
- £44,733 a year
- Monday to Friday
- Continuous improvement
- Travel
- Training & development
- Free parking
- Annual leave
12d
Learning & Development Lead
Labman Automation —Stokesley
- £50,000 - £60,000 a year
- Full-time
- Training & development
- Leadership
Learning Disability Skills Specialist
Journey Enterprises Ltd —Bishop Auckland
- £24,940.09 a year
- Overtime
- Hybrid work
- Microsoft Outlook
- In-person
- Annual leave
- Sick pay
Quick apply
Senior Young Dads Worker - Tees Valley
Inspired Human Resources Ltd —Middlesbrough
- £30,321 a year
- Full-time
- Hybrid work
- Experience working with children
- Mentoring
- IT
- Annual leave
Quick apply
8d
Head of Operations
Daisy Chain Autism & Neurodiversity —Stockton-On-Tees
- £45,000 a year
- Part-time
- Team management
- Contracts
- In-person
- Free parking
- Store discount
1d
Business Development Manager
Swanton Care and Community —Sunderland
- £50,000 - £55,000 a year
- Remote
- CRM software
- Microsoft Office
- Databases
- Annual leave
- Employee assistance programme
7d
Team Leader
Home Bargains —Hartlepool
- £32,032 a year
- Customer service
- Supervising experience
- Team management
- Store discount
- Annual leave
Quick apply
12d
Accommodation Services Manager
University of Sunderland —Sunderland
- £46,756 - £58,228 a year
- Full-time
- Management
- University
- Continuous improvement
- Annual leave
Catering Assistant - Asda
Compass Group —Hartlepool
- £12.71 an hour
- Customer service
- Food service experience
- Cash handling
Senior Project Manager
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £51,356 - £53,460 a year
- Call to connect
- Presentation skills
- No degree
- Budgeting
- Annual leave
- Employee assistance programme
11d
Team Manager (Middlesbrough)
Team Fostering —Middlesbrough
- £53,885.62 - £58,048.77 a year
- Full-time
- Hybrid work
- Team management
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
Registered Manager
SGS Care Ltd —Hartlepool
- £48,000 - £60,500 a year
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Placements Manager (Maternity Cover)
Daisy Chain Autism & Neurodiversity —Stockton-On-Tees
- £32,000 a year
- Part-time
- Supervising experience
- Experience working with children
- Organisational skills
- Free parking
- Store discount
1d
HR Business Partner
Education Training Collective —Redcar
- £43,425.14 a year
- Hybrid work
- Human resources
- Free parking
- Annual leave
7d
Metering Service Delivery Manager
Wave Utilities —Durham
- From £50,182 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Quick apply
4d
Deputy Director of Quality
South Tees Hospitals NHS Foundation Trust —Middlesbrough
- £112,782 - £129,783 a year
- Full-time
- Management
- Continuous improvement
Sales Team Manager
TROO LTD —Sunderland
- £42,000 - £50,000 a year
- Full-time
- CRM software
- Computer literacy
- Continuous improvement
- Gym membership
- Referral programme
Quick apply
12d
Senior Young Dads Worker - Sunderland
Inspired Human Resources Ltd —Sunderland
- £30,321 a year
- Full-time
- Hybrid work
- Experience working with children
- Mentoring
- IT
- Annual leave
Quick apply
8d
Apprentice - Customer Service - Central Government
NECSWS —Hartlepool
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Annual leave
Quick apply

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learning and development leader jobs near hartlepool, dur

Customer Service Advisor

NECSWS -
Hartlepool

Quick apply

Job details

Full-time
£26,227.50 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Car scheme

Qualifications

Computer literacy
Mentoring junior staff
Microsoft Office Suite
Mentoring
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

Working within the busy area of the Revenues & Benefits department you will be involved in processing of all Housing / Council tax changes, RTI cases and new claims following the procedures given and working to KPI’s with excellent accuracy at all times.

Main Responsibilities

To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
Meet the standards or deadlines required whilst performing all duties with Minimum support
Complete high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations
Coaching and mentoring junior staff/Colleagues
Shares best practice with colleagues and lead update sessions to wider team
Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills
Maintain a constructive and positive attitude within the Business Centre taking on additional duties as and when required and contribute ideas to assist improvements
Regularly exceeds minimum contractual standards for productivity/accuracy

Qualifications

Skills Required

Proven problem solving skills
Good customer service and communication skills
Delivers under pressure with a flexible approach to work
IT competent (working on a computer, Microsoft office)
Self-motivated

Skill development and progression –
Skills:-
NECSWS are committed to developing and expanding the skill and knowledge sets of all of our colleagues. We aim to cross skill in at least one additional service within our processing centre. For example as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services, i.e. Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
Progression:-
NECSWS actively seeks to progress our colleagues internally. The vast majority of our current management team have progressed to their current roles, having come to NECSWS as Revenues and Benefits Officers.
Career progressions within our Revenue and benefits processing department:-
❏ Revenues and Benefits officer >
❏ Revenues and Benefits Senior >
❏ Revenues and Benefits Team Leader>
❏ Revenues and Benefits Service Manager>
❏ Senior Operational Management Roles>

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Quick apply

Refine Your Search

learning and development leader jobs in hartlepool, dur

Customer Service Advisor

CETEC Enhanced Learning Lead

Learning & Development Lead

Learning Disability Skills Specialist

Senior Young Dads Worker - Tees Valley

Head of Operations

Business Development Manager

Team Leader

Accommodation Services Manager

Catering Assistant - Asda

Senior Project Manager

Team Manager (Middlesbrough)

Registered Manager

Placements Manager (Maternity Cover)

HR Business Partner

Metering Service Delivery Manager

Deputy Director of Quality

Sales Team Manager

Senior Young Dads Worker - Sunderland

Apprentice - Customer Service - Central Government

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