Client services occupations Work, Jobs in Hatfield Broad Oak, Ess (with Salaries)

Agent Support Assistant
iad UK —Bishop's Stortford
- £27,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
7d
Customer Success Manager
Uptick —Shoreditch
- £50,000 - £66,000 a year
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Communication skills
Quick apply
Aftersales Administrator
The Watches of Switzerland Group —Chelmsford
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Service Specialist
United Legwear and Apparel Company —London
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- English
Quick apply
Service Support Coordinator
RDC —Braintree
- Full-time
- Computer skills
2d
Customer Support Coordinator
Mettler Toledo —Royston
- Continuous improvement
- Communication skills
- Annual leave
Sales Support Advisor
Utopia Direct —Braintree
- £27,870 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Annual leave
Quick apply
Customer Service Representative
Baker Self Adhesive Labels —Brentwood
- Full-time
Quick apply
Customer Success Manager
Up Learn —London
- Full-time
- Hybrid work
- CRM software
- Travel
- AI
- Annual leave
Quick apply
Repairs Customer Service Representative
Safran —Braintree
- Full-time
- ERP systems
- English
- Continuous improvement
- Free parking
- Annual leave
Account Executive
Gerson Relocation Ltd —Welwyn Garden City
- £35,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Salesforce
- Free parking
- Employee discount
Quick apply
Professional
AliA Maia güersel —Ilford
- Organisational skills
- Computer skills
- Communication skills
- Free parking
Quick apply
Business Development Assistant/Customer Support
Saffron Building Society —Saffron Walden
- Up to £28,000 a year
- Communication skills
- Time management
Legal Assistant / Client Support Analyst (Phones)
Juno —London
- £28,000 - £30,000 a year
- Full-time
- Remote
- Flexible schedule
Quick apply
Client Relationship Associate
Go 2 Glory LTD —Blackhorse Road Station
- From £25,400 a year
- Part-time
- CRM software
- Organisational skills
- In-person
Quick apply
1d
Client Administrator
Seed Environmental —Epping
- £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Employee assistance programme
- Life insurance
Quick apply
Customer Retention Specialist Part Time
PayPoint —Welwyn Garden City
- £10,510 a year
- Part-time
- CRM software
- Organisational skills
- Communication skills
Quick apply
13d
Customer Service Administrator
SunbeltRentals —Barking
- Up to £32,000 a year
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
8d
Global Services Coordinator - UK
Luxe5 International, Inc. —St Albans
- 12 hour shift
- Microsoft Word
- Computer literacy
- Organisational skills
Quick apply
Client Services & Photography Studio Assistant
UniQ Studios —East London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Social media management

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Agent Support Assistant

iad UK -
Bishop's Stortford

Quick apply

Job details

Full-time
£27,000 a year
7 days ago

Benefits

Annual leave
Company pension

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Spreadsheets
Administrative support experience
Process improvement
Microsoft Office Suite
Administrative experience
Onboarding coordination
Organisational skills
Customer support
Customer interaction
Estate agency experience
Communication skills
Help desk

Full job description

Company Description

About iad UK

iad UK supports a nationwide network of self-employed estate agents, providing them with the systems, services and practical guidance they need to build successful local businesses.

Our Agent Support Team plays an important role in the day-to-day experience of our agents, helping them navigate our systems and processes and ensuring their enquiries are handled efficiently and professionally.

Job Description

The role

We are looking for an Agent Support Assistant to join our three-person Agent Support Team. This is a junior role offering the opportunity to develop experience in customer support, administration and business operations within a growing property network.

As part of the first-line support team, you will help self-employed agents across the UK with day-to-day enquiries, company systems and administrative processes. You will work alongside experienced colleagues who will provide training, guidance and support as you develop in the role.

This opportunity would suit someone who is organised, confident communicating by telephone and email, and motivated to provide an excellent service. Previous estate-agency experience would be helpful but is not essential.

Key responsibilities

Agent support

Provide friendly and professional first-line support to agents by telephone, email and other agreed communication channels.
Respond to routine operational enquiries and help resolve day-to-day issues.
Guide agents in using company systems, processes and business platforms.
Record enquiries accurately and ensure they are followed through to resolution.
Escalate more complex queries to the appropriate colleague while keeping the agent informed.
Build positive working relationships with agents by providing a responsive and reliable service.

Administration and systems

Maintain accurate information across our CRM and internal systems.
Process documentation and update spreadsheets, reports and internal records.
Help monitor shared inboxes and coordinate incoming requests.
Assist with system access, user accounts and routine platform enquiries.
Support the team with testing and implementing system or process improvements.
Identify recurring questions or issues that could help improve agent guidance and internal processes.

Onboarding and compliance administration

Provide administrative support during the onboarding of new agents.
Help prepare, check and maintain onboarding and compliance documentation.
Coordinate training arrangements, system access and other onboarding activities.
Process information accurately and in accordance with company procedures.
Refer compliance questions or exceptions to the appropriate team member rather than making compliance decisions independently.

Qualifications

Skills and experience

Essential

Strong organisational and administrative skills.
Clear and confident written and verbal communication.
A friendly, patient and customer-focused approach.
Good attention to detail and a commitment to accurate work.
Confidence using Microsoft Office and learning new systems.
The ability to organise and prioritise a varied workload.
A practical approach to solving straightforward problems.
A positive attitude and willingness to learn.

Desirable

Previous experience in administration, customer service or a support role.
Experience using a CRM or another business management system.
Experience within estate agency, property or a network-based business.

Full training will be provided, so we are particularly interested in your attitude, communication skills and ability to learn.

Personal qualities

Friendly, professional and approachable.
Organised, dependable and conscientious.
Calm and helpful when responding to questions or problems.
Comfortable working as part of a small, collaborative team.
Willing to ask questions and learn from more experienced colleagues.
Adaptable and positive about changes to systems and processes.

Additional Information

Work Environment
This is a full-time role based in our headquarters in Little Hadham. The position follows a 9am to 5pm schedule, Monday to Friday, with occasional flexibility required to accommodate new agent schedules or training sessions.

Why join iad UK?

You will join a supportive and experienced team while gaining exposure to a wide range of business operations. The role offers an opportunity to build valuable skills in agent support, administration, systems and property-network operations, with scope to take on additional responsibility as your experience and the business develop.

Benefits: 28 days’ annual leave, including bank holidays, and employer pension contributions in accordance with the company pension scheme.

iad is an equal opportunity employer. We are committed to providing a fair opportunity to all qualified applicants, regardless of race, gender, religion, sexual orientation or any other characteristic protected by law.

Click here to access our confidentiality policy.

Quick apply

Refine Your Search

client services occupations jobs in hatfield broad oak, ess

Agent Support Assistant

Customer Success Manager

Aftersales Administrator

Customer Service Specialist

Service Support Coordinator

Customer Support Coordinator

Sales Support Advisor

Customer Service Representative

Customer Success Manager

Repairs Customer Service Representative

Account Executive

Professional

Business Development Assistant/Customer Support

Legal Assistant / Client Support Analyst (Phones)

Client Relationship Associate

Client Administrator

Customer Retention Specialist Part Time

Customer Service Administrator

Global Services Coordinator - UK

Client Services & Photography Studio Assistant

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