Head of customer service Work, Jobs in Hatfield Peverel, Ess (with Salaries)

General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Commercial Administrator
Dandara —Braintree
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Service Colleague
ASDA —Heybridge
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
10d
Head of Procurement
Teledyne Technologies Inc. —Chelmsford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Store Manager
Capital (Hair & Beauty) Ltd. —Chelmsford
- £29,400 a year
- Weekend availability
- Management
- Sales
- Business development
- Free parking
- Store discount
Quick apply
VacancyTitle: Strategic Programme Lead - PMO (Water Portfolio)
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- From £72,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
13d
Windscreen Repairs Technician
Screen Rescue —Chelmsford
- £32,500 - £45,000 a year
- Full-time
Quick apply
9d
Customer Delivery Driver
ASDA —Chelmsford
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Estimator/Surveyor
Murphy's Building Services Ltd (MBS.uk) —Great Dunmow
- £55,000 - £65,000 a year
- 8 hour shift
- Computer literacy
- Maintenance
- Project management
- Free parking
- Profit sharing
Quick apply
5d
Service Colleague (Food Services)
ASDA —Witham
- £13.10 an hour
- Part-time
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
Account Manager
Its Lolly —Braintree
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Hospitality
- Contracts
- Negotiation
- Free parking
Quick apply
5d
Transport Planner
Kersey Freight Ltd —Hadleigh
- £28,000 - £35,000 a year
- Full-time
- Management
- Driving
- Organisational skills
Quick apply
5d
Finance Consultant
Juniper Education —Chelmsford
- £26,428.85 - £30,833.65 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Continuous improvement
- Annual leave
8d
Patrol Officer
University of Essex —Colchester
- £30,121 a year
- 8 hour shift
- Microsoft Office
- University
- First Aid Certification
- Relocation assistance
- Sick pay
Quick apply
6d
Caretaker
Pinnacle Group —Clacton-on-Sea
- £25,512.61 a year
- Full-time
- Carpentry
- Customer service
- Plumbing
- Annual leave
- Employee assistance programme
Quick apply
12d
Head of Design Services
Ringway Jacobs —Chelmsford
- Management
- Leadership
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Estimator
Swann Engineering Group Limited —Braintree
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- CAD
- Word processing
- Free parking
- Employee discount
Quick apply
3d
Scheme Oversight Manager
Motability Foundation —Harlow
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Business
- Free parking
- Annual leave
Quick apply
10d
Cleaning Colleague
ASDA —Heybridge
- £13.10 an hour
- 12 hour shift
- Communication skills
- Annual leave
- Employee assistance programme
10d
Recruiter
Gateway Property Management Ltd —Southend-on-Sea
- Full-time
- Sales
- Customer service
- Recruiting
- Annual leave
- Referral programme
Quick apply
11d

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General Manager

Camp Beaumont -
Chelmsford

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Qualifications

Cost control
Organisational skills
Leadership
Communication skills

Full job description

Job Description: General Manager

Organisation: Marsh Farm
Reports to: Parks Director
Direct Reports: Duty Managers, Department Heads (Retail, Food & Beverage, Operations, Events & Entertainment, all team)

Purpose of the Role

The General Manager is responsible for the day-to-day leadership, operational delivery, and site performance of Marsh Farm. Reporting to the Parks Director, the GM ensures that agreed commercial strategies (The Budget), standards, and plans are executed consistently on site, delivering a safe, welcoming, and high-quality visitor experience.

This is a highly visible, hands-on role. The General Manager leads from the front, sets standards through action, and takes ownership of operational performance, people leadership, and guest experience. The role is not desk-based; it requires regular presence on the floor, walking the customer journey, supporting teams, and intervening immediately when standards slip.

Key Responsibilities

Operational Leadership & Site Standards

Take full responsibility for the day-to-day operation of Marsh Farm, ensuring all areas are safe, clean, compliant, and guest-ready.

Maintain a strong on-site presence, particularly during peak trading periods, events, and weekends.

Lead by example by walking the customer journey, identifying issues, and ensuring immediate corrective action is taken.

Ensure all departments consistently deliver agreed brand standards, service levels, and presentation expectations.

Act decisively when standards, behaviours, or performance fall below expectation.

Commercial Delivery & Performance

Deliver the commercial plans and targets (The Budget) including revenue, Spend Per Head (SPH), and cost control.

Actively drive ticket sales, retail, food & beverage performance, events income, and membership conversions on site.

Ensure shop areas are fully stocked, priced correctly, and presented to maximise sales.

Work with teams to improve upselling, suggestive selling, and guest engagement in a natural, customer-first way.

Monitor daily performance and respond quickly to underperformance.

People Leadership & Culture

Lead, motivate, and develop Duty Managers and department leaders, setting clear expectations and standards.

Ensure teams are well trained, well deployed, and fully understand their roles and responsibilities.

Address poor attitudes, behaviours, or performance promptly and fairly, escalating issues where necessary.

Build a positive, accountable culture where standards matter and everyone takes pride in the site.

Support recruitment, onboarding, and ongoing development of the team.

Customer Experience

Champion a consistent, welcoming, and engaging customer experience across the site.

Ensure staff follow agreed service standards, including greetings, engagement, and problem resolution.

Review guest feedback and complaints, taking ownership of improvements and preventing repeat issues.

Ensure first impressions (car park, entrance, toilets) and last impressions are consistently positive.

Health, Safety & Compliance

Ensure full compliance with health & safety legislation, food safety standards, animal welfare requirements, and licensing conditions.

Ensure risk assessments, checks, logs, and SOPs are completed accurately and on time.

Act immediately on any safety or compliance concerns.

Communication, Reporting & Accountability

Report regularly to the Parks Director on site performance, challenges, and opportunities and solutions.

Participate fully in weekly performance reviews, operational meetings, and planning sessions.

Provide honest, timely updates and take ownership of actions agreed.

Support the site by implementing changes quickly and consistently.

Skills & Experience

Proven experience managing operations in a leisure, attraction, hospitality, retail, or visitor-focused environment.

Strong people leadership skills with experience managing managers and frontline teams.

Commercial awareness with an understanding of revenue drivers, cost control, and SPH.

Confident decision-maker with the ability to act quickly under pressure.

Strong organisational and communication skills.

Personal Attributes

Highly visible, hands-on leader who sets standards by example.

Customer-focused with strong attention to detail.

Accountable, resilient, and solutions focused.

Comfortable being challenged and holding others to account.

Proud ambassador for Marsh Farm and its values.

Due to the nature of this role being in hospitality you will be required to work some weekends.

Please forward your CV to [email protected]

OVERVIEW

ROLE

Operations
SALARY

£45,000-£50,000
TYPE

Full Time
LOCATION

Chelmsford

Apply Now

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head of customer service jobs in hatfield peverel, ess

General Manager

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Service Colleague

Head of Procurement

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VacancyTitle: Strategic Programme Lead - PMO (Water Portfolio)

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I want to receive the latest job alerts for head of customer service in hatfield peverel, ess

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