Customer care coordinator Work, Jobs in Hatton, War (with Salaries)

Clinical Admin Coordinator
Newson Health —Stratford-upon-Avon
- £26,737.00 - £26,737.28 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
6d
Service Coordinator
Bailey & Bowes Recruitment —Solihull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
7d
Customer Assurance Coordinator (24hrs/week)
Arcus FM —Redditch
- Up to £29,256 a year
- Part-time
- Microsoft Excel
- Customer service
- Organisational skills
- Annual leave
Quick apply
5h
Customer Assurance Coordinator
Arcus FM —Redditch
- Up to £29,256 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Annual leave
Quick apply
5h
Customer Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- Customer service
- Communication skills
Quick apply
Vehicle Admin and Sales Coordinator
25seven Campers Ltd —Bromsgrove
- £24,784.50 - £28,000.00 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
13d
Ecommerce Coordinator (Customer Service, Orders & Platform Support)
Prodrive —Banbury
- Microsoft Excel
- Customer service
- In-person
- Employee discount
Options Coordinator
Taylor Wimpey —Solihull
- Sales
- IT
- Annual leave
- Employee discount
12d
Project Coordinator
wavenet —Solihull
- Full-time
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
12d
Customer Service Coordinator
Warrens —Crick
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
3h
Facilities Helpdesk Coordinator
National Care Group —Daventry
- Up to £24,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Employee discount
Quick apply
6d
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Internal Sales Co-Ordinator-Office Based
Sumitomo Electric Hardmetal Ltd —Longbridge
- £25,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Customer Assistance Coordinator - Roadside Assistance
Allianz —Birmingham
- Full-time
- English
- AI
22h
Sales & Care Coordinator
Midland Eye Clinic —Solihull
- From £24,851 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
Quick apply
Operations Coordinator
Volvo Group —Rugby
- Up to £28,038 a year
- 12 hour shift
- CRM software
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
7h
Customer Service & Finance Coordinator
Hayley Group —Oldbury
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Internal Sales Coordinator
Macfarlane Group —Coventry
- £28,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Annual leave
- Employee assistance programme
6d
Sales and Project Coordinator
The Airedale Group —Pershore
- Temporary
- CRM software
- Sales
- Customer service
Quick apply
14d

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Clinical Admin Coordinator

Newson Health -
Stratford-upon-Avon

Quick apply

Job details

Permanent | Full-time
£26,737.00 - £26,737.28 a year
6 days ago

Benefits

Company pension
Work from home
Employee assistance programme
Employee discount
Gym membership

Qualifications

Customer service
Scientific research
English
Microsoft Office
Administrative experience
Organisational skills
Communication skills
Time management

Full job description

About Us

Newson Health Limited is an Outstanding CQC-registered hormonal health and wellbeing centre established in 2018, dedicated to the care of women with hormonal conditions including Menopause, Perimenopause, PMS and PMDD.

Our Vision

Improving the health, wellbeing and lives of all our patients

Our Mission:

Our vision will be achieved by us continuing to listen, educate, empower and enable our patients to have choice and control over their health and wellbeing - they are at the heart of everything we do.

Our approach is inclusive, innovative and informed by the latest scientific knowledge and research, as well as using our clinical expertise and experience to deliver the best personalised care.

We are leading the way in research and education; we ensure women with hormonal changes are supported and informed.

Our individualised approach ensures the optimal treatment options are available and our patients are central to all decision-making processes.

Your Role:

The Clinical Admin Coordinator plays a key role in delivering an exceptional patient experience and ensuring the smooth running of clinic operations. Acting as a first point of contact for both new and existing patients, the postholder provides comprehensive administrative, patient support and diary management services.

The role supports patients throughout their journey with Newson Health, from initial enquiry and appointment booking through to ongoing aftercare and clinical administration, ensuring all interactions are handled professionally, efficiently and with empathy.

This role involves regular telephone-based communication and requires individuals who are confident engaging with patients and colleagues over the phone as a key part of their daily responsibilities.

Your Responsibilities

Patient Support & Communication

Act as a primary point of contact for new and existing patients via telephone, email, webchat and other communication channels.
Respond to patient enquiries professionally and provide accurate information regarding appointments, services, fees, forms and processes.
Support patients with aftercare queries and signpost appropriately where required.
Create and maintain patient records, ensuring information is accurate and up to date.
Deliver a welcoming, professional and compassionate service at all times, including during periods of high demand and when managing complex or sensitive patient needs.

Appointment & Diary Management

Schedule and manage appointments for patients with clinicians.
Maintain clinician diaries and manage patient requests to reschedule or cancel appointments.
Monitor waiting lists and proactively contact patients when appointments become available.
Ensure clinician diaries are utilised effectively and appointments are scheduled accurately and chronologically.
Support the coordination of clinician workloads and clinic capacity.

Clinical & Operational Administration

Prepare and send patient letters following consultations.
Process medical reports, subject access requests and clinical correspondence.
Manage clinical file systems and patient records, including registrations and data updates.
Manage invoicing and process payments for appointments, prescriptions and blood tests.
Handle generic practice emails, referral intake and pathology allocation as required.
Support recall management activities and patient follow-up processes.
Assist with notes digitisation and other record-keeping activities.
Ensure all patient information and clinical records are managed in accordance with GDPR and organisational confidentiality requirements.
Attend team meetings and contribute to service improvement initiatives.
Support the wider administration team and undertake additional duties within the scope of the role.

Your Knowledge

Excellent verbal and written communication skills with a professional, friendly and empathetic approach.
Confident and comfortable communicating with patients by telephone and able to manage a high volume of inbound and outbound calls.
Excellent telephone manner with the ability to build rapport, gather information and manage queries effectively.
Strong spoken and written English.
Proficient in Microsoft Office applications and able to learn and use a range of organisational systems.
Strong organisational and time management skills with the ability to manage competing priorities.
Ability to work accurately and maintain attention to detail in a fast-paced environment.
Ability to work both independently and collaboratively as part of a team.
Strong team-working skills, demonstrating a willingness to support colleagues and contribute to shared team objectives.
Flexible and adaptable approach to changing priorities and business needs.
Ability to use initiative and problem-solving skills to identify solutions and improve processes.
Professional, approachable and patient-focused at all times.
Previous experience in an administrative, customer service or healthcare environment would be advantageous.

Job Type

Permanent, Full-Time

Salary

£26,737.28 per annum.

Location

Working on a hybrid-basis, hours are to be performed at our office in the centre of Stratford-upon-Avon with the option to work remotely up to two days a week following a successful probationary period.

Benefits

In addition to a competitive salary, we offer a wide range of benefits including:

Employee assistance program.
Retail discounts and cashback portal.
25 days leave plus bank holidays (prorated).
Eye test vouchers.
Free access to our balance+ app.

After qualifying period:

Discounted appointments.
6% employer pension contribution.
£750 benefit pot (Health Care Cash Plan, Gym Memberships, Home and Technology Vouchers, Dental Insurance).
Enhanced family leave including study leave, foster care leave, and enhanced maternity/paternity pay.

Quick apply

Refine Your Search

customer care coordinator jobs in hatton, war

Clinical Admin Coordinator

Service Coordinator

Customer Assurance Coordinator (24hrs/week)

Customer Assurance Coordinator

Customer Support Coordinator

Vehicle Admin and Sales Coordinator

Ecommerce Coordinator (Customer Service, Orders & Platform Support)

Options Coordinator

Project Coordinator

Customer Service Coordinator

Facilities Helpdesk Coordinator

Helpdesk Coordinator - FTC 12 months

Internal Sales Co-Ordinator-Office Based

Field Service Coordinator

Customer Assistance Coordinator - Roadside Assistance

Sales & Care Coordinator

Operations Coordinator

Customer Service & Finance Coordinator

Internal Sales Coordinator

Sales and Project Coordinator

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