Customer experience verifications Work, Jobs in Hayes, Gtl (with Salaries)

Administrative Assistant (Identity Verification & Amendments )
Smarter Cover —Leatherhead
- £25,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
10d
Quality Assurance Rater - English (United Kingdom)
TELUS Digital —London
- £17.40 an hour
- English
- Analysis skills
- Machine learning
IT Field Support Technician - T2 / Second Line
Concero UK —Hayes
- £28,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
11d
Funding Management Specialist
MiniMed —Watford
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
Customer Care Executive
Moneybox —London
- Overtime
- Hybrid work
- Customer service
- In-person
- Communication skills
2d
Customer Service Representative (Zero-Hours Contract)
Splend —London
- Weekend availability
- Customer service
- Communication skills
- Time management
Quick apply
Sales Development Representative - Bi-lingual (German / French / Swedish / Norwegian / Danish / Spanish / Finnish / Arabic / Italian)
Saviynt —London
- Full-time
- Spanish
- Sales
- English
B2B Sales Development Representative (m/f), London UK
RIB Software GmbH —London
- Full-time
- Hybrid work
- Sales
- English
- Communication skills
- Flexible schedule
Account Executive – Public Sector (South West UK)
Extreme Networks —Reading
- Full-time
- Remote
- Sales
- Organisational skills
- Communication skills
Quick apply
People Solutions Specialist - Europe/IMEA
Brown-Forman —London
- Customer service
- English
- Human resources
Aviation Security Agent
Wilson James —Slough
- £15.16 - £18.95 an hour
- 12 hour shift
- Customer service
- Forklift
- First Aid Certification
- Annual leave
- Employee discount
6d
Human Resources Officer
Mont Rose College of Management & Sciences —Ilford
- £38,000 - £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Bereavement leave
Quick apply
Case Officer
General Pharmaceutical Council —London
- £31,613 - £36,698 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
LRS - Support Team Receptionist
Lexington Catering —London
- £29,580 a year
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
9d
Sales Representative - Remote Working
Union Income Benefit —London
- £26,000 - £30,000 a year
- No weekends
- Remote
- Sales
- English
- Communication skills
- Paid training
- Annual leave
4d
E-commerce Product Enablement Assistant - (12 month FTC)
MOO —London
- Hybrid work
- Flexible schedule
- Life insurance
Quick apply
Customer Success Manager Northern Europe
Pigment —London
- Full-time
- Remote
- English
- Analysis skills
- AI
- Flexible schedule
Registry & Operations Officer
Study Group —Stratford
- £32,000 a year
- Full-time
- Administrative experience
- Project management
- University
Quick apply
4d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
Customer Care Specialist
Prima —London
- Hybrid work
- Customer service
- Care experience
- Data entry
Quick apply

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Administrative Assistant (Identity Verification & Amendments )

Smarter Cover -
Leatherhead

Quick apply

Job details

Permanent | Full-time
£25,000 - £29,000 a year
10 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Life insurance
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Underwriting
Accounting
Payroll
Communication skills

Full job description

Identity Verification & Amendments Specialist
Location: Leatherhead, Surrey KT22 7BA
Type: Full-time, Permanent
Base Salary: £26,000 per year
On Target Earnings (OTE): £29,000

Exciting Opportunity in Leatherhead!

Smarter Cover is a hypergrowth Life Insurance Provider / Brokerage. We recently moved to a modern office in Leatherhead and are looking for a detail-driven and reliable Identity Verification & Amendments Specialist to join our well-established Compliance & QA function.

We operate in a regulated environment overseen by the FCA, ensuring a structured, compliant, and trustworthy process for both customers and our team.

Our in-house operations and sales teams generate a high volume of applications daily, meaning this role is critical in ensuring policies are accurately verified, compliant, and able to proceed to underwriting without delay.

Our modern Leatherhead office is centrally located near the train station and surrounded by pubs, shops, restaurants, and gyms—perfect for making the most of your breaks.

As an industry leader in the Life Insurance sector, we are seeking a highly accurate and process-driven individual who can manage sensitive compliance tasks while maintaining pace, quality, and professionalism.

Your Role

As an Identity Verification & Amendments Specialist, you will play a key role in ensuring applications are compliant, accurate, and ready for underwriting.
Completing manual identity verification (AML/KYC) checks using biometric and document-based systems
Ensuring customers are correctly verified before policies are placed on risk
Reviewing life insurance applications for missing or incorrect information
Managing amendments and corrections with customers and insurers
Communicating sensitive information clearly and professionally
Liaising with insurers to ensure accurate underwriting submissions
Managing a personal daily workload with strict deadlines
Ensuring full case ownership from start to completion
Working within FCA-regulated compliance and QA standards
Maintaining high accuracy across fluctuating daily volumes

Your Skills & Experience

Experience in life insurance, protection, underwriting support, QA, or new business administration
Strong understanding of protection application forms and underwriting principles
High attention to detail with a strong accuracy record
Ability to manage workload independently and meet deadlines
Clear and confident communication skills (written and verbal)
Comfortable handling sensitive customer and insurer conversations
Methodical, organised, and process-driven approach
Ability to work under pressure while maintaining compliance standards

Why Join Us?

Join a rapidly growing, established life insurance business
Work in a structured FCA-regulated environment
Be part of a modern, central Leatherhead office
Gain exposure to both AML/KYC and underwriting amendment processes
Play a key operational role that directly impacts policy progression
Supportive compliance and QA team structure with escalation support
Stable full-time role with clear processes and expectations

Basics of the Role

Salary: £26,000 + Bonus
Realistic OTE: £29,000
Performance-based bonus structure (quality + SLA + volume metrics)
Monday to Friday: 9:00am – 6:00pm
Full-time onsite role (no hybrid working)
Structured daily workload with fixed compliance deadlines
FCA-regulated environment

Benefits & Rewards

Perkbox
SquareHealth
Death in Service (4x basic salary)
Internal incentive schemes
No weekend working or shift patterns
Bi-annual company awards
Summer & Christmas parties
Hybrid working (after 3 months)
Festive period closure (5–8 days)
Cycle to Work scheme

Pay: £25,000.00-£29,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer experience verifications jobs in hayes, gtl

Administrative Assistant (Identity Verification & Amendments )

Quality Assurance Rater - English (United Kingdom)

IT Field Support Technician - T2 / Second Line

Funding Management Specialist

Customer Care Executive

Customer Service Representative (Zero-Hours Contract)

Sales Development Representative - Bi-lingual (German / French / Swedish / Norwegian / Danish / Spanish / Finnish / Arabic / Italian)

B2B Sales Development Representative (m/f), London UK

Account Executive – Public Sector (South West UK)

People Solutions Specialist - Europe/IMEA

Aviation Security Agent

Human Resources Officer

Case Officer

LRS - Support Team Receptionist

Sales Representative - Remote Working

E-commerce Product Enablement Assistant - (12 month FTC)

Customer Success Manager Northern Europe

Registry & Operations Officer

Application Support Analyst

Customer Care Specialist

I want to receive the latest job alerts for customer experience verifications in hayes, gtl

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