Independent Living Coordinator
Are you reliable and organised?
Could you be the face and voice of Ladywell Views Independent Living?
Can you be the first point of call to anyone contacting?
Are you professional and approachable?
If so, we would love to hear from you!
When you work in a care environment, you can work in a job to be proud of. But when you work in a Milford Care environment, you will be an important part of our jigsaw in enabling and giving purpose to the lives of our residents through the Montessori Principles.
An exciting new opportunity has arisen: Milford Care are looking for a permanent, part-time Coordinator to join our fantastic, hard-working team at Ladywell Views (next to Spencer Grove care home).
Our Lady Well Views Coordinator is responsible for overseeing the daily operations, resident services, activities, and administrative functions of our independent living community. This role serves as the primary point of contact for residents, families, vendors, and staff, ensuring a safe, welcoming, and engaging environment that promotes independence, dignity, and quality of life for all residents.
The Coordinator works collaboratively with management, healthcare providers, community partners, and support staff to ensure resident needs are met while maintaining compliance with organisational policies and applicable regulations.
Details of this Coordinator position and what we are offering:
· A permanent, part-time contract, working Monday-Friday (occasional evening/weekend working may be required to support resident and relative events)
· Pay Rate of £14.06 per hour
· A comprehensive induction and ongoing learning and development opportunities
· A supportive atmosphere with a fantastic team spirit
Purpose of Position
- Be the first port of call to anyone contacting the Ladywell Views
- Be friendly and approachable to all residents, relatives and staff
- Manage all aspects of Administration functions.
KEY DUTIES
- Serve as the primary liaison between residents, families, and facility management.
- Welcome and orient new residents to the community.
- Address resident concerns, questions, and service requests in a timely and professional manner.
- Foster a positive community atmosphere that supports resident independence and well-being.
- Conduct regular resident check-ins and satisfaction surveys.
- Coordinate transportation and community outings as needed.
- Coordinate maintenance requests and follow up to ensure timely resolution.
- Monitor common areas and community amenities to ensure cleanliness and safety.
- Coordinate vendor services and deliveries as required.
- Maintain accurate resident records and documentation.
- Prepare reports, correspondence, and communication materials.
- Assist with occupancy management, resident move-ins, and move-outs.
- Support budgeting and purchasing processes as assigned.
- Maintain confidentiality of resident and organisational information.
- Ensure compliance with facility policies, health and safety standards, and applicable regulations.
- Assist with emergency preparedness planning and response procedures.
- Report incidents, accidents, and safety concerns promptly.
- Participate in audits, inspections, and quality improvement initiatives.
- Work closely with facility staff, service providers, and community partners.
- Participate in staff meetings and training programs.
- Support organizational goals and initiatives.
Mission of the Role: To enhance the quality of life for residents by creating a supportive, engaging, and well-managed community that promotes independence, safety, and resident satisfaction.
What We Are Looking For In a Coordinator:
· Someone who can be the face of Ladywell Views and greet all residents, relatives, visitors and staff in a friendly, warm and professional manner
· Someone who can deal with conflict in a calm, cool manner and escalate when necessary
· Someone with excellent organisational skills and able to manage multiple tasks
· Someone who is confident in their communication with residents, staff and relatives, and visitors and visiting professionals
· Someone who is able to maintain confidentiality and professionalism at all times
· Someone with excellent computer skills with a good working knowledge of Microsoft Office
· You will be compassionate and respectful and able to build relationships with colleagues and those that we care for
Benefits
· A dedicated senior management team and family-feel approach, which may not be found in larger organisations; Milford Care remains in the caring hands of the same two families who founded the company over 35 years ago.
· Milford Care are one of the first care providers in the UK to adopt the Montessori method of caregiving- The goal is to engage the senses in order to help people rediscover the world around them. We have monthly Montessori book clubs as well as many other activities.
· The daily job is not just task-based, we focus completely on person-centred care for our residents – they have the freedom to choose exactly what their day will look like, what they’d like to eat, when they wish to get up or go to bed and much more
· Progression Opportunities – we are fully committed to supporting you in the gaining the qualifications to progress in the career you love. Two of our home managers worked as care assistants for Milford Care!
· Workplace pension
- Bonus Scheme and Friend Referral Rewards via the CareFriends app
- Full initial and ongoing Training for all aspects of the job with support from Senior Management
· Our very own Milford Care Awards night which happen every year and thank you for all the wonderful care you have given to our residents
To apply now, please follow the link provided.
Please note any offers of employment are subject to an Enhanced DBS check and employment reference checks in addition to verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance and Covid Vaccination (or consent to and receive the vaccine within 12 weeks of beginning employment).
About Us
Our philosophy is simple and unwavering.
At Milford Care it is the right of each resident in our care…
· to live an enabled life with purpose, cared for with dignity, respect, compassion and kindness
· to contribute to and feel part of our community
· to receive care based on individual needs and informed choice
· to feel part of a community
· to voice opinions and make personal decisions at all times
At Milford Care, all staff are part of our family and we recognise that all staff are of equal importance in promoting our ethos and being part of our communities. We welcome our staff’s ideas and suggestions and promote future career development for all staff.
If you're the sort of person who treats others with respect, listens to their needs, understands their emotions, and is warm, kind and honest, we want you!
Pay: £14.06 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
- Paid training
- Referral programme
Work Location: In person
