Customer success manager Work, Jobs in Headingley, Wyk (with Salaries)

Customer Success Team Manager
thebigword —Leeds
- Up to £48,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Leadership
Quick apply
6d
Customer Success Manager - B2B
Core Telecom —Leeds
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
Quick apply
5d
Customer Success Manager - Leeds, UK
Sleek —Leeds
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Bachelor's degree
- Annual leave
- Work from home
Quick apply
Customer Success Manager
Equifax —Leeds
- £30,000 - £35,000 a year
- Full-time
- Bachelor's degree
- No degree
- IT
- Sick pay
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Account Manager
Simpson Associates —York
- Hybrid work
- CRM software
- Azure
- Organisational skills
Quick apply
Customer Service Centre Team Manager
Innserve Ltd —Tadcaster
- £33,500 - £34,800 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Management
- Health & wellbeing programme
- Employee assistance programme
Quick apply
6d
Customer Success Manager
Tecsa —Bradford
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Business Development Manager
Global Brands LTD —Leeds
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
Customer Experience Manager
Ligentia —Leeds
- Full-time
- Analysis skills
Customer Service Manager - Nottingham Area
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
Quick apply
National Account Manager
Kirsty's —Harrogate
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Continuous improvement
- Free parking
- Work from home
Quick apply
14d
Customer Service Manager
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
Quick apply
Client Success Manager
TransUnion —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Customer Manager
Hain Celestial UK —Leeds
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Business Development Manager (BDM) - Leeds - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Leeds
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Customer Case Investigator
Howdens Joinery Co. —Normanton
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
- Employee discount
3d
Business Customer Manager
Currys —Bradford
- Up to £38,000 a year
- Full-time
- Management
- Annual leave
- Employee discount
Customer Relations Advisor
JDGYMS —Leeds
- Part-time
- Customer service
- Organisational skills
- IT
- Employee discount
- Gym membership
Quick apply
5d
Service Delivery Manager
Compliance365 —Wakefield
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Presentation skills
- Free parking
Quick apply
10d

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Customer Success Team Manager

thebigword -
Leeds

Quick apply

Job details

Full-time
Up to £48,000 a year
6 days ago

Qualifications

Management
Presentation skills
Relationship management
Account management
Leadership
Communication skills
Negotiation

Full job description

Job Ref: THE1116

Branch: thebigword UK - Interpreting

Location: thebigword

Salary/Benefits: Up to £48,000 per annum, A blend of Visiting Clients Hybrid Working at our Amazing Leeds Office, Lots of Perks!

Contract type: Permanent

Hours: Full Time

Shift pattern: 9:00am to 5.30pm

Hours per week: 37.5

Posted date: 16/06/2026

Closing date: 18/07/2026

The Role Unveiled

At the centre of our operational excellence is our Team Management function—a driving force behind our ability to deliver world-class language services. As a Customer Success Team Manager, you’ll lead, inspire, and develop a high-performing team while also taking ownership of several strategic client accounts. This dual-focus role is ideal for someone who thrives on people development and client engagement, with a passion for customer experience and relationship management.

You’ll work closely with senior leadership and cross-functional departments to ensure your team delivers outstanding results, maintains high morale, and that your strategic accounts receive exceptional service and value.

Your Role in Action

Welcome to a role where you’ll shape careers and drive strategic success. As a Team Manager, you’ll be responsible for leading a team of professionals and managing a portfolio of high-value client accounts.

Team Leadership

Lead, coach, and develop a team to achieve individual and collective performance goals.
Foster a positive, inclusive, and high-performance team culture.
Monitor team KPIs and performance metrics, providing regular feedback and support.
Identify training needs and coordinate development plans to upskill team members.
Manage account allocation and performance reviews.
Champion employee engagement and wellbeing within your team.

Strategic Account Management

Serve as the senior point of contact for a portfolio of key strategic accounts.
Build and maintain strong, long-term client relationships across multiple regions.
Ensure service delivery exceeds contractual obligations and client expectations.
Develop and execute tailored account plans to drive growth and retention.
Collaborate with internal teams to align client goals with thebigword’s capabilities.
Monitor account performance, revenue, and profitability, and report regularly to leadership.
Support contract renewals, re-bids, and strategic planning initiatives.

The Perfect Match: Your Skills Talents

Proven experience in team leadership and strategic account management.
Strong people management and coaching skills.
Excellent relationship-building and stakeholder management abilities.
Commercially astute with a focus on client satisfaction and growth.
Comfortable working in a fast-paced, dynamic environment.
Strong organisational and problem-solving abilities.
Excellent communication, negotiation, and presentation skills.
Desirable: Experience in language services, public sector, or service delivery environments.

Perks That Make You Smile!

See all of our amazing perks, here: https://careers.thebigword.com/pages/perks-uk

We are eradicating the final barrier of global communication!
At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. We’re proud that our services support thousands of people every single day, from those using the National Health Service to global brands across the world such as google, Honda, and Unilever.

Joining our team is not just a career, it’s being part of something much bigger!

Equal Opportunities:
At thebigword, we prioritise the physical and mental health of our global teams. We are a Level 3 Disability Confident Leader, have signed the Menopause Workplace Pledge, and are proud to have signed the Mental Health at Work Commitment. Should you require reasonable adjustments for your interview or subsequent employment, please notify our team. Our mission is to welcome everyone and create inclusive teams, celebrating differences and encouraging everyone to join us and be themselves at work. To find out more about our dedication to Equality, Diversity Inclusion, and our EDI Committee, click here: https://careers.thebigword.com/pages/our-commitment

Quick apply

Refine Your Search

customer success manager jobs in headingley, wyk

Customer Success Team Manager

Customer Success Manager - B2B

Customer Success Manager - Leeds, UK

Customer Success Manager

Customer Success Lead

Customer Success Account Manager

Customer Service Centre Team Manager

Customer Success Manager

Business Development Manager

Customer Experience Manager

Customer Service Manager - Nottingham Area

National Account Manager

Customer Service Manager

Client Success Manager

Customer Manager

Business Development Manager (BDM) - Leeds - Circa 41k Package - 53k OTE Uncapped

Customer Case Investigator

Business Customer Manager

Customer Relations Advisor

Service Delivery Manager

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